Marc -Devoteam- Community Champion

Hi @Tony Montana Did you asked your admin for log filer, as you run DC (on-prem) contact them. Also has a resource for the user been created? See documentation; https://docs.adaptavist.com/sr4js/latest/features/script-fields/built-in-script-fields/ldap-picker 

Hi @SOW IBRAHIMA Welcome to the community. Are you an admin of the instance? As you mention that you are on a free plan, when is the last time this instance was accessed. For access you should be a user or org admin, reach out to one of them in your instance. If the instance was not used for over 90 days it can be…

Hi @Sara Williams You would need to reach out to Atlassian Support for this. Here on the forum we are users like you we can't handle billing related questions

Hi @Asier Vadillo Yes, you can only select one. A transition is based to go from a status to another status.

Hi @Peter Rossum_ van Did you replace {cloudid} with your cloudid, gotten via using "https://your-site-name.atlassian.net/_edge/tenant_info"

HI @Veronika Makendzhieva This is a token create with a name Better PDF Exporter. You need to find where this is used. This is just the name of the token. But this seems to relate to integrations with the apps,…

Hi @Veronika Makendzhieva What kind of token? An API token? What do you want to do with this token with these apps, the apps don't have an API

Hi @Andy Towers For this I would see to start using another option , might be worth looking onto a CMDB solution.

Hi @marty_chang I have tried your JQL statement by creating a version SOP in my instance, released the version and searched based on using the SOP between the brackets leads to an error. Then I realised that you where using the project key, but then on a board, you do need to check the time frame on a kanban board and the…

Hi @Asier Vadillo In the setup you provided this is not possible, as there is no direct transition from New to Done. So this is not an action people can do.

Hi @Kai Heckel First of all Confluence has spaces and spaces contain pages, not sites. If non are found on spaces, that is because you don't have the correct permissions on those spaces and/or pages could have restrictions as well. The task report macro does require you to have edit permissions on spaces and/or restricted…

Hi @Tool-Fachadmin As you mention that it only occurs on certain pages, check the logs on the server. Where changes made on Confluence, updates done, is the same user still responsible for running Confluence? Could be a rights issue on files on disk.

HI @Andy Towers If Supplier is a select field with so many options, or is it based on assets. Check the logs on what is happening, could be mem issues or issues related to caching. Think on: * Heap Size * Garbage Collection * DB pool connections * Web server Max threads

Hi @Lavanya Jayaprakash This is a public forum, all users here are mostly users like you. We can access your instance or see any infomation on your instance. Hi might be best to reach out to IT support in your organization to ask who manages Atlassian.

Hi @Luisa Pinheiro I have not seen any notice of this in Cloud change blogs or anything on the Cloud roadmap for this number. Based on documentation the limit is still 10k, limits-on-plan-size-in-advanced-roadmaps 

Hi @marty_chang In using the JQL like you do you can specify a version between the brackets (). The JQL statements you are using look on date, so you can specify a name.

Hi @Asier Vadillo If you have an incoming or outgoing transition to a status you can re-use the same transition to another status. This is mandatory, you ca't just re-use an status between other statuses. Can you show a picture on what you exactly want to achieve.

Hi @Marika Sara Testa The link is for the JSM Cloud API. What is the call you are making?

Hi @Marika Sara Testa Welcome to the community, but only after the request (work item) is initially created. See the Forms API, https://developer.atlassian.com/cloud/forms/rest/api-group-forms-on-customer-request/#api-group-forms-on-customer-request 

Hi @Asier Vadillo To re-use an existing transition, select the transition and add the status from and status where to go in the new workflow editor. This is only in a workflow, you can't copy transitions to another workflow, then copy the workflow

Hi @Nicola Farina If a colleague generated that token is that user granted enough permissions in Salesforce and it might be as your re logged in that the token tries to verify the account. How is the token made and does this user have access to Salesforce? It seems al related to permissions, as this mostly the time in…

Hi @Jesús Herrero You can look at 3rd party solutions like suggested by @Shai Gilboa , but Atlassian is provinding such as service as well. See; https://www.atlassian.com/platform/infrastructure/backup 

Hi @Kai Heckel I suspect you mean you have used the macro "Task report" insert-the-task-report-macro This is what it offers. Yes, you do need to provide the spaces or pages where the macro needs to look. You don't have to provide additional settings if needed. If this does not fulfil your needs, you have to look for 3rd…

Hi @Lavanya Jayaprakash Are you on a paid plan, are you an admin of the instance where you want to add users. Is this on global level or space level and what type of space (team or company managed). But as you receive a hash with a trace code, its usually an instance issue. Then you will need to raise a support request…

Hi @Shawn - To whom did you sent your requests. To Atlassian or to a url of an Jira Service Management site of a company? If this is a company, reach out to this company? Please provide more context, bt don't mention the exact url if they are not Atlassian public ones

Hi @Toby Jackson There is no Else option. I can't seem to grasp your logic. {{#if(gt(Planned start.diff(Planned end).days, customfield_11661.asNumber))}} is the field 11661 already populated? This as a the date diff gives a valuer back in days already. gt function can only be used after and in a calculation not with dates.…

Hi @Annette Steinrücken On showing the filter results, and select the "Configure columns" icon, what are the fields in the filter default? I suspect there the field Fix Versions is not selected.

Hi @Sebastian John Not this is not possible ootb. I don't know about any apps that might do this for you. I do know of apps that can extend the options users have under the "Requests" But for me if this was possible, why as this could give a cluttered view of the page. This is perosanl opinion of course.

Hi @Pritee Sabne What is the context of the field? If there are multiple context, are they correctly set, are there no duplicate name options in multiple contexts?

Hi @Toby Jackson Also you closure statement is not correct, it is just {{/}}, not {{/lookupIssues}} and the closure before contains a space, see {{ /}}