Marc -Devoteam- Community Champion

Hi @Carike Blignaut-Staden I think you should reach out to the admin(s) of your instance and sit with them and see how the administrative settings are implemented. What are permissions some users might have. As normally an admin needs to approve such a trail, why are these requests are just honoured. In my opinion there…

Hi @Carike Blignaut-Staden What are you users permissions, as normal non-admin can't start trails, only an admin can.

Hi @Christian Piermayr What are the details of the edit action? in the edit action, you can just directly use {{webResponse.body.accountId}}

HI @mummareddy supriya See https://confluence.atlassian.com/jirakb/importing-original-estimate-time-spent-worklogs-and-remaining-time-using-csv-in-jira-1540724408.html 

Hi @Pritee Sabne Welcome to the community. Are you a member of all the team you are selecting? Or this not a teams field but a multi-select. What happens if you select single options, which option is causing the issue?

Hi @Abilash Please show configuration images on the ones that work and the ones that don't are they. all in the same JSM space?

Hi @Lori Elhardt Welcome to the community. Try it again in another browser or incognito window. Did this work, if it does: Clear your cache and cookies and check for browser extensions (could be the culprit)

Hi @Kate Murphy What is your direct requirement you want to make a comment on a request and embed an attachment in that comment. Is this done as a customer or as an agent (license user)? If this is from the customer perspective, so no licensed JSM…

@Ryan Smith You is the mail setup in your JSM project, are customer notifications enabled? Are request types setup in the project? What type of project are you using? Can you share the URL to the portal? How many users a licensed, is this over 3, as you can have only 3. Do you have the role Service Desk Team on the JSM…

Hi @marty_chang Can you please show images of your board configuration. "The default Kanban board sub-filter ((fixVersion in unreleasedVersions() OR fixVersion is EMPTY)), removes issues from the board if they don't have the Fix Versions field in their configured screen or if it's set to hidden in the field configuration"…

Hi @Neeta Dubey What does the audit log say? Also it's netter to add conditions outside the rule trigger based on issues related to timing. The rule you made will trigger when an update is done on any work item in the project. Also there is no condition based on request type. So what are your steps on the issue where the…

Hi @Pritam Thing Welcome to the community. See this KB that the admin could try: https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/ Otherwise an admin should raise an issue via Atlassian Support

Hi @Ryan Smith Reach out to your Org admin or IT department to see who manages you instance and let them help with for the issue. Can you access other projects in your instance? Are you using a favorite to access the instance, can you just browse to https://<yourname>.atlassian.net

Hi @Abilash I'm a user like you and anyone on the community forum is we are not Atlassian Support and can't access you instance. What are the others, no request types, are theses issues internally created by agents or via mail?

Hi @Ryan Smith Other question, are you on a Free plan, when was the last time the instance was acccesed? Are you the org admin, can you access admin.atlassian.com and the billing section, is the subscription still active?

Hi @Abilash On my suggest the user doesn't have to choose, please read. On a request type, add the approvers field, set the approvers field to hidden. On doing this action the field is required to have a default value set. Set this value to the group where the members are who need to approve such a request. If you use a…

Hi @Steve Czerny Welcome to the community, This could be made possible, but is a hassle to maintain. You would need to create all request types in a single project and then automation that the raise issues will be moved to the other project, but you also have to make sure the customer is listed on this project to receive…

Hi @nppani Yes you can, select the + sign and the option to create a database.

Hi @nppani So if you don't. The look at the option from @Maja Vallin to start using a database in Confluence, as ootb there is not table filer in Confluence to achieve your require,ment.

Hi @Ryan Smith Welcome to the community. Are you or others granted the agent role in Atlassian administration and on the JSM project are you listed in the role Service Desk Team and/or Service Desk Customer?

Hi @ymykhaylenko You could look at Assets Data Manager can provide you with options to achieve this. https://support.atlassian.com/assets/docs/connect-cleanse-reconcile-data-with-assets-data-manager/ 

Hi @Abilash In the Request type, add the related field. Then set to field to hidden, this requires you to set a default for the field, provide the required default.

HI @Ein Kunde This is strange any status change is logged in the history of the issue. Do you use transitions from a status to the same status, these will not be logged, as the status will not change.

HI @Veronika Makendzhieva Can you add them to a non SSO policy in admin, can they login to the portals now? If this is the case it might be an issue with the SCIM link of the user. You can remove this via the API.…

Hi @Ein Kunde Doe the issue status change if you moe it on the Kanban board, if this is the case and the CFD doesn't recognize this, then this might be a bug?

Hi @Vamshi Krishna Kaveti But what is your question, what do you want to achieve? If you use Bitbucket cloud solution, this is an open public application. If you have or use different accounts there, you would need to reach out to Atlassian Support to se if they can be combined to one

Hi @nppani Are you using a 3rd party app in your Confluence instance. I think you do, as you mention the table transformer function? @Stiltsoft support I suspect the Table, Filter and Charts app is used, could you assist?

Hi @Brian Lee Check this former community post. Not-able-to-integrate-JIRA-Plus-app-in-Freshdesk Make sure the user using token is still valid, the urls are correctly entered and that the user has a license and is able to access the spaces.

Hi @mummareddy supriya Best practice here is to export an or some issues in the space where you want to import issues. Open the export in a plain text editor to see how the date and estimations are formatted. Make sure the the CSV for import uses the same formatting. For linking, you can only specify "outward" link options…

Hi @Johann Zhu and @mr john You are looking incorrectly at the documentation. 3rd party or self developed apps build using Atlassian Forge platform or apps build within internal OAuth2 authentication can't use this API endpoint. With a user and an OAuth this can be used.