Marc -Devoteam- Community Champion

Hi @QMSpot _ Patrick Gehlich Your required type is a JSM space. Atlassian indeed positions CSM (which includes JSM) as the main proposition for Customers. But in my opinion, you need to look at your requirements of your company and what you require from customers. Based on your requirements, simply use a JSM space for your…

Hi @Mark As other members mention, this is not an option directly from a file, there needs to be an initial ticket created with the file attached, see the solution provided by @Andrea Robbins But it's a solution that is no recommended and it's bound to fail in cases, based on strange characters in the CSV wrong date…

Hi @Cirstian-Tambescu_ Elena-Cosmina An administrator of your Cloud instance should report this information to Atlasian Support As this is an error related to your Confluence instance. Here on the community we can't see any logging related to a spacific instnce. We are users like you trying to help with questions related…

Hi @Giron Welcome to the communtiy. As @Trudy P Claspill is right here. But you mention you have a partner account so you cloud also raise login to Atlassian Support with your partner account and ask support why the upload is failing?

Hi @Mark I agree with all the answers from my fellow community members ( @Andrea Robbins @John Funk @Trudy P Claspill @Joseph Chung Yin ) My intiial question is why do you want this? When using a JSM space you have a portal where members can raise tickets, with the information you require to be provided or use an email…

Hi @Divya Sudhakar _US - ADVS_ Based on my knowledge of the app and the documentation, Rich Filter app has no API endpoint. So I don't think this is a pssibility.

Hi @Carolina SILVA Access to issues in a space a re baed on the permission scheme and the users added to the space. If Issue Security is used in a space, then issues in a space can be restricted to certain space roles, uger groups or individuals, there are no other options to circumvent this. Fields on an issue don't and…

Hi @Carolina SILVA Security levels are for restricting issue visibility to certain space roles, groups or users. This is in no relation to Jira access in general. What is your exact need, a new user needs access to Jira? What does this user need to see in the space? If the user needs to see issues, when security level A…

Hi @sravani vennapusa Approvals can only be sent automatically when using JSM. https://support.atlassian.com/jira-service-management-cloud/docs/set-up-an-approval-stage-for-a-request/ Regular Jira has no approval email option. If you have a workflow in a Jira space (non-JSM) with approval like setup, use Jira automation…

Hi @Samuel Boerhoop Jira Assets is not Excel, these are different applicaitons. Assets module in JSM is like a database, not a spreadsheet. See also @Evgenii post.

Hi @Kristi Püümann First select the Customers option, then you will see the buttons mentioned by @Ugnius Aušra

Hi @safa sahli Welcome. Check this post on the Developer community, as this seems to relate.https://community.developer.atlassian.com/t/forge-proxy-authorization-expired-error/88821 

Hi @Lindie Meyer If I understand, you search for all Billing issues and then the top right 3-dot option doesn't show Export option anymore. The only reason for this can be that the Jira global permission "Make Bulk Changes" is not assigned to you or you are not in a group able to do this. 

Hi @Prashant Sarwal In Atlassian Administration of your instance has Rovo been enabled?

Hi @Jaroslav Jaroš Yes, if the space you want to duplicate is based on a Company Managed setup. All schemas from the origin space will be used. Automations can't be cloned, you would have to change the scope of the rules that need to act on the new space. Steps: * Click "Create Space" and select "Company Managed" *…

Hi @103 tommy See my post for the link to migrate to a Company Managed space.

Hi @Fadi Messaoudi No you can't have multiple context to the same space based on an Asset type field. So this is why you are not able to use the setup you described in your post.

Hi @Md Wahiduzzaman Satu Welcome to the community. If you require consultancy, see the Atlassian Partner directory. You can find partners worldwide or close to where you are based. https://partnerdirectory.atlassian.com/ 

Hi @103 tommy As you are using a Team Managed space, this is the limit. https://support.atlassian.com/jira-software-cloud/docs/customize-an-issues-fields-in-team-managed-projects/ Company managed spaces can use up to 700 custom fields. Os if you need more, use a Company managed space, to migrate…

Hi @sravani vennapusa No it can't That's also not what you are stating. Create a behaviour based on options chosen in field a to show Field a or Field B If the value is selected that will show Field B, based on the value chosen in B show field 1, 2 or 3

Hi @sravani vennapusa This is not possible ootb in Jira. Only JSM has this capability using Forms on a portal. Only option there is in Jira to use Cascading Select custom field where based on chosen parent value child values are available. You could revert yourself to start using a 3rd party solution like Scriptrunner and…

Hi @Aleyna Aydın Assets in SM is only available on a paid plan, so if you trailed JSM on Standard or Premium and started using assets, but switched back to a Free plan for JSM , Assets access will be revoked, as Free plans don't have Assets access. So if you want ot use Asets, you need to start using a paid plan.

Hi @Aleyna Aydın As you mention you are the org admin. When was the last time this "Free" instance was accessed and not via API integrations, but a user has actively logged on? Has this bean quite some tine, then you should have received mail from Atlassian mentioning this and waring you about the suspension of your…

Hi @Rohit Singh Tempo doesn't offer bulk time logging with the GUI options. Also CSV and API options are tricky, as per work-log the issue id, and user account Id is mandatory to be specified.

Hi @shane-nz Check the Zephyr Scale configuration, is this 3rd party app active on the active spaces? If not, can you activate it for those projects, then see if you can transfer the information from archived space(s) to that required space. Otherwise your only options is to unarchive these spaces.

Hi @Mike Harvey Welcome to the community. You API token is this a full token or scoped token? Is your also an Agent (JSM license granted)? If you are trying to access JSM work items, are you a member of the role Service Desk Team, as being in the Administrator role grant you access to administrator the space, but not the…

Hi @Juliana Caicedo OpsGenie is not sold anymore. Atlassian is decommissioning this product. https://www.atlassian.com/blog/announcements/evolution-of-it-operations 

Hi @A_C_ Ivory Welcome to the community. I have deflected this to Atlassian, it can take 2 working days for them to respond, via this community post. Other option you have is to raise a support request via the billing and account option, see this link; Billing and purchasing

Hi @Rob Peters Using the API, you could get the full body of the template page. Then in the automation you have get the space key, place this into a variable Then do the create page actions based on API calls, and use the created variable in the body of the space content in the macro's on the page.

Hi @Joanne TAY fromVIKCONNECT Welcome to the community. Check this KB article: manage-two-step-verification-for-your-atlassian-account