Marc -Devoteam- Community Champion

Hi @Julia Yurchak How are the Customer permissions set on both projects? For the internal project I would, set this to: Restricted (only users added as a customer can a raise requests) Only grant the customer role to your internal users. For the external project, you can leave this open for sign-up if this is required (if…

HI @sreedevi_pratap Please raise your issue at Atlassian Support, as this seems related to your Jira Cloud instance. Atlassian Status shows no issues general with Jira Cloud. You can find the link to Atlassian Support under the question mark (main menu bar) in your Jira instance

Hola @Filipe Túlio De forma predeterminada, cualquier usuario puede crear proyectos administrados por el equipo; para limitar esto, haga lo siguiente. * ir a la configuración del sistema * elija la opción Permisos globales * Eliminar todos los grupos con el permiso "Crear proyectos administrados por equipo" I hope I…

Hi @AnamEjaz Could you share screenshot of your board and configuration of your board. If I'm understanding your request, you have a sprint that is running form more than 2 weeks. Done issues should not be removed from a Scrum board until the sprint has been set completed, as this breaks reporting. The option described is…

Hi @ArkSigner Admin Is the Assignee specified on the issue, as it seems it is not? Issue details in the teams message support this asumption Assignee: Unassinged The rule is working and the message in teams is working as well. If the issue has no assignee, the default assignee is "unassigned". This unassigned value is a…

HI @Ankit Gupta Welcome to the community. Here you are able to find the documentation on how to create an API token. API Token More information on authentication in the API can be found here

HI @Patrick van der Rijst Welcome to the community. I have been trying to tackle related issues with JMWE and nunjucks as well. Mot of the time I did reach out to their support, and they were able to help me. Not in all cases as those functionalities are not available. You can find their portal here

Hi @Sarah Edell Welcome to the community. You can use Jira automation if you have this app on your Jira server. Certainly you should use the Due date of the parent in the automation. This because you mention this: "What is the best way to set subtasks for Issues that are due a certain number of days before or after the…

HI @Gopal Hans As @Jack Brickey mentions can you share any details on what you have and how this is not fitting your needs. As no Jira is setup the same I can't give you a solution on top of my head.

Hi @Alkan Arun Welcome to the community. You can't, If you spet mandatory fields for input there is nothing you validate this to until the issue has been created. I also don't know of any marketplace app that could provide such a solution. Might that others on the forum have an idea.

Hi @Daniel Burke I found the relation to this, see this Atlassian Support page Most important on this page is: For displaying basic Jira information, such as issues and charts, we recommend using the Jira Issues Macro and Jira Chart Macro as these macros have better performance and are easier to configure than gadgets. If…

Hi @Gianina Zeballos You would need to switch to the Free plan in Cloud. If you want to keep the standard plan, this is a paid option. In the free plan you can have 3 licensed agent, see Jira service-management pricing So you need to get back to 3 licensed users or if this it not possible, you will need to purchase the…

Hi @Kai No you don't. But app from the vendor server their own purpose. The Jira one is to make visual options and changes available in Jira. The Confluence is to make visual options and changes available in Jira. You don't need both. And to answer you final check question, no you can't.

Hi @Mariia Rustamova I think you would benefit from this, free course to grasp the basics of Jira, before trying an integration with Telegram with automation. Free Jira Fundamentals Course This will explain you the concept on creating issues as I mentioned in my last comment with CRYSTALITE-1. And no the key is not a…

Hi @BHANU TEJA You could do something like this. The location dropdown in the form has the 2 choices you mentioned and then for each add a section based upon the input Ierland or India, then be default the State dropdown is filled in the form

Hi @Krithica G (EXTERNAL) But the license is not valid and the plugin is not active. As its a 3rd party plugin that doesn't sell via the Marketplace, I would suggest to contact then vendor.

Hi @BHANU TEJA You can achieve this with an automation rule Trigger is when value changes. Condition us an if/else condition and add in the IF, location equals India than add an edit action where you set the field states on T.S. In the els do the same actions, but with the other values. I wouldn't create a vice versa as…

Hi @Krithica G (EXTERNAL) What is the name of the plugin, that you are trying to find the information from. Who is the Vendor? From you log, I also see that the app is not valid and not active. "valid":false,"active":false

Hi @Aleksandra Magott By default anyone with space access can view the space’s archived pages. Space permissions still apply, an also page restrictions still apply. See more details on what happens on archiving pages, here.

Hi @G Kitagawa Welcome to the community. I see you use the Jira Issue/Filter macr, and I thin there the issue is. If you let all the 8 people execute the JQL you use for the filter in Jira, are they all able to see the search results? I expect not and then you have your issue. It means no all people have access to the…

Hi @Courtney Wagner Check the automation rule, who is set as the actor of the rule? If this is you, change the actor to "User who triggered the event". See if this changes the creator of the page.

Hi @박성민(학해) Are you over your license count, this is most likely the issue.

Hi @koutarou ishibashi I don't think this is going to work in the same rule. As the Story you are creating doesn't know the Epic that is created. Add an action to re-fetch data You could look at making 2 log actions between action to create the Epic and the action to create the Story. Is their information in the log…

Hi @Daniel Burke Issues in progress, this just look at all your issues in progress. This is not a default macro from the Confluence product It seams all your issues, so not related to a project, but in the Jira instance based on status or status category are being fetched by this macro I suggest to use the ootb Confluence…

Hi @Natsuki Saito Could have bene a cookie related issue as well.

Hi @C M The copy values needs to be at least after the actions 3 and 4. To get to the solution and mitigate, make a copy of your automation and change edit action on the if and else condition. If need to match add a comment, say success and other not successful. But it can simply be a timing issue, that the copy action you…

Hi @Mkrtich Tono You do show comment sections from different screens, as the above is not a JSM project and the below one is. The padlock is related to Jira Comment Permission to let Jira users (non agents, but licensed Jira users) comment on service project issues. See how to set this. * From your service project, go to…

Hi @Sandesh TM You can't hide transitions from the view screen. Screen and Workflows do not relate. You can block transitions for users or groups. Hiding a transition, is only useful if you want an automated transition to be actioned, based on certain criteria and not by a user. jira automation could do this action

Hi @[deleted] Welcome to the community. What are you currently seeing? Also make sure you are a customer or an agent on the project. Request Types need to be configured via the Project Settings option in the left project menu options (completely at the bottom of the list). There the option Request Types needs to be…

Hi @Ocfranco Topics on requiring a non standard license solution (non-profit educational), are all explained here Applying for a special licence requires filling out forms, links are provided in the relevant sections on the documentation in the link above. You application will be assessed if you are accredited or not. Does…