Marc -Devoteam- Community Champion

Hi @Sudhier Nannan Welcome to the community. As Atlassian Cloud products are SaaS product no DB access is granted. There is no information on the data models used.

Hi @Misa Shibai Welcome to the community. It looks to mee that the content you can't edit is probably shown by an excerpt macro. This means the content visible to you is on another page in Confluence, where you probably have no edit access. Contact your space administrator or Confluence admin, to have a look into this.

Hi @C M * No, after. It can't do it before, as there is no issue * No, this is the initial status of you workflow that is set on Issue Creation What you could do in the automation set the trigger on Issue Created and the next step is to use the action Re-Fetch Issue Data. This will get the data of the created issue, then…

HI @Siobhan Flynn * The Role " Serviced Desk Customers" is by default set in permissions scheme, and the Jira system User and Groups in you Atlassian Administration can be set to the project Role " Serviced Desk Customers", see the permission scheme what their permissions are. * If you have an Open JSM project, so users…

Hi @Shawn Wallace These are default options these options can't be augmented. Sorry I can't give you other options.

Why trying to raise a bug? It's not a bug, this ia currently and as it has been ootb. So raise a suggestion or support request. Routing here (https://support.atlassian.com/contact/#/) gives you the opportunity to raise a technical issue. this doesn't reroute, except if you you a free tier option as that doesn't allow you…

Hi @Роман The admin role is just that you are able to admin the JSM project. To be able to make changes on issues the Agent Role is required. When you set up your service project, you add users to the project so that your team can start receiving and resolving requests. Your service project has the following users: *…

Hi @Роман Please show detailed on what actions you have taken to give the community members insight on helping to solve your issue. Screenshots, named steps taken will help.

Hi @KAZUHIRO KOIKE This is not an option. You can contact Atlassian via Atlassian Support and ask them if they can disable this for your instance. This is only for the whole instance not for single users, see corresponding open feature request: ID-8310 

Hi @Mkrtich Tono The lock icon shows up when adding an internal note, this is not visible before entering a comment. Internal comments content is not shared with the customer (reporter)

HI @Shawn Wallace Are you able to provide some more information. What type of board are you referring to and what type of project, Team or Company managed. Please share some more info, screen shots actions you are trying to take. This will help members of the community to better understand your requirement

HI @Daniel Burke Welcome to the community. The issue is related to the search/filter/jql in the macro. The macro doesn't know that the space and pages in it are linked to a specific Jira project. The macro you are using is able to display Jira issue information in Confluence, based on the criteria set in the macro. See the…

Hi @Rob Bl I like you suggestion, but If you want this feature investigated or looked at, please raise it here: Atlassian This Jira instance is a public Atlasisan instance where possible bug, or features can be raised, you might search it as there might be an issues, related to your request.

Hi @koutarou ishibashi You cloud try the following. { "fields": { "parent": { "key": "{{issue.parent.key}}" } } } But I'm not sure as I see your rule. Can you explain in English what all steps are in the current rule?

Hi @Timofey Prokhorov The feedback is just for general feedback on the application. This will not be handled by the support desk from Atlassian Raise your issue here, at Atlassian Support P.S. Did you disable the app first, I think that is the first step and then unsubscribe.

There is no distinct panel. If you want to transform you portal you require an aap from the Marketplace Example: Refined

HI @Mariia Rustamova I see you made a postman get call to Jira to a jira issue with key ISSUE-1, result does not exist. Is there a issues in Jira with this key, I expect not. Create an issue in your created project CRYSTALITE777, this will also trigger the automation you made. See the log of the rule execution for details.…

Hi @Kai You need to be a project admin on your JSM project and via project settings, to view the Knowledge Base option The option I gave you is also only available if the JSM project is a company managed project (to bee seen in the left bar of the project add the bottom). If you JSM project is a team managed one, than this…

Hi @Javen Li If you would look at it from the moment the issues are linked. Would the following rule might give you a start to the solution: You might need to add a condition after the branch to verify the trigger issue is a feature or even before the branche

HI @Mariia Rustamova I have not received it, are you able to sent it agian? address: ruftmam77@gmail.com

HI @Kai What @Dave Mathijs mentions is a solution, or you can have one KB space in Confluence, label you pages related to the customer and on the KB config in each JSM project label the requests to only use the articles with the correct customer label.

Hi @Salvatore Montalto Yes this can be done,as @Salvatore Montalto mentioned. This article from @Pedro Henrique Fernandes will provide you with detailed information

Hi @Trevor Overstreet No ootb JQL can't achieve this. You could create a work around. Use automation to add like a label or component to your "Targeted Media" and another automation that if you create a sub-taks and the parent is issue type "Targeted Media" add the same label or component You could then simply JQL all…

Hi @Sandesh TM Make a new create screen and screen scheme for the issue type you want to differentiate from the other issue types. In the new screen scheme, add the same edit/view screen (if used) as the other issue types. Add the new screen scheme to the issue type screen scheme

Hi @Pablo Renzo No this is not possible. The only option there is if you use forms on your JSM project you can include lines in the form, but you can't change the color. Otherwise you might have to use a Atlassian Marketplace app

Hi @Jaime Capitel (resolution) You should opt-in fro early access. I did and have been granted it. I simply used the following link: https://www.atlassian.com/software/artificial-intelligence

Hi @Pit Fischer How would you see this. To use Github on-prem with a Cloud application (web accessible only) This would require your company to open up your github to the internet via firewall. You could just use the Atlassian provided ip-ranges, to make sure this is the only connection that is allowed towards you on-prem…

Hi @Max Fedotov Welcome to the community. If I quickly take a look at the documentation of the app, the only option is to narrow down the visibility of the Overview Tab and SLA Panel by using JQL filters. So to hide this information, this need to be JQL queries, see here.

Hi @Mariia Rustamova rnt73443@zslsz.com

Hi @Mary Orloff These 2 are permissions in the permission scheme. Which roles, groups or users in your company are set to the permissions mentioned above. And Xray also offers specific permissions in the permission scheme. Permission scheme adjustments can only be made by Jira admins You can also quickly check a users…