Marc -Devoteam- Community Champion

HI @Carla Gonzalez This can't be done the articles shown are based on if its allowed on a request and if so you can have all shown based on summary input, or restrict the articles be labeling them and add only the allowed labels on a request See also how-do-you-automatically-present-articles-to-customers-in-a-request 

Hi @Ram Sai This can be done in forms. You need to add sections in your form and set the section options conditinally.

Hi @Evert Morren Atlas Admin Just some clarification - only Agents will see that field. The thought is that someone might call the help desk or send and email and the Agent will enter the request on the behalf of the user. Users coming directly to the Portal will not see that field in the form and their name will be…

Hi @Vera Valshonok When creating a new project using another existing project to share settings, only the schemas will be used so: * Issue Type Scheme * Workflow Scheme * Issue Type Screen Scheme * Field Configuration Scheme * Permission Scheme * Notification Scheme * Security Scheme Not any of the following request types…

Hi @Gabriel Lujan This is done by exposing the workflow transition the the customer portal, This is a setting on a transition in the workflow that is used in the JSM project See documentation here: https://support.atlassian.com/jira-service-management-cloud/docs/show-a-workflow-transition-in-the-portal/ 

Hi @Chester Ramos Welcome to the community. I have some questions, is the approver set automatically on creating a request, or does an agent set the approver? The second we could look at adding a condition to the workflow, off course this would require and app. Or see if an automation rule could help, by setting the…

Hi @Jaanika Talvistu I think you are looking to use the JSM API and the put property option. See https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-organization-organizationid-property-propertykey-put 

Hi @Felix Hanf Od you also use a backlog, if so, the Epic filter on the board will only show epics that have issues on the board. If you have more Epics, but not of its child issues are in a status that is used on the board, the Epic will not be visible in the Epic filter on the board. Example 6 Epic's in the project and…

Hi @Nash No you can't as the issue has not been created so no reference is yet available. How does your automation look like? As we could see if we can add the action re-fetch issue data after creation of the child ticket an then sent the email. But this need the details of your current rule.

Hi @Valerie Blondel Please check your field configuration and the check the renderer of your paragraph field I'm guessing it might be the renderer is not set to Wiki Style. How-to, see modify renderer

Hi @Felix Hanf There is no Epic limit on a project. Loads of Epic might cause readability issues on a project, but no more. If you have 7 Epics and your Filter only shows only 6, there is an issue with your filter. Can you show screenshots and filter configuration?

Hi @Ali Ahmed Welcome to the community. This seems to be an issue on your instance. The community is not Atlassian Support, but a forum for Atlassian users to help each other out with problems people might have to solve in relation to global question or opportunities. You need to be an Jira admin to raise a support…

Hi @Mahad Uddin Can you make a screenshot of a single issue? You can also make a csv export and try to import it this way. Is the system you exported from also Jira or different? If different look at the API documentation on creating issues…

Hi @Olga Iacob Welcome to the community Read conformation is not a Confluence ootb option. This is an option from the marketplace app Comala. Reasons could be that the app is not licensed anymore or has been removed from your instance or the function is not in the workflow from comala used in the pages . See documentation…

Hi @Tomás Ramírez García Welcome to the community. No a guest can access multiple spaces, if they are invited to the space. You can have 5 guests per licensed Confluence user. Yes these user can be AD or SSO users, if you have an integration setup with your AD these users can be in the directory already and can be set as…

Hi @RG No you can't you can disable this in general for the actions, but not for a specific reporter.

Hi @Mahad Uddin How does the JSON you try to execute look like, this will greatly help community members to help in resolving your issue.

Hi @Trenton Letz This is currently not possible. There is an open feature request on this, JSDCLOUD-10317 There is a workaround in this issue as well, to use an automation that triggers on creation and set the asset field value. But be reading your request, this is not an option as you want it before the issue is submitted.

Hi @Julian Governale You can't pass information used in a rule to another rule unless you store information within the system. This field does not need to be on the screen and it could be just a text field. Even based on you first sentence to set a global variable, to me this is you want to re-use a piece of information.…

Hi @Caleb TeBokkel That is certainly so. I forgot to think this logical.

Hi @Kris Dewachter I know the anonymous setting is in JSM, because it's the default reporter if you have a full public accessible JSM project. And this reporter is also need if you want to use an issue collector. I don't think there is an option to disable this within JSM projects. The only option I see is to create a edit…

HI @minki kim No you can't as the Jira issues you see are just results. The issues can only be updated in Jira ootb You could try the following marketplace app, that should have the option. stagil-tasks-issues-boards-tables-for-todo-checklists 

Hi @Natalie Waters I think you need to create an API key on your account. This will provide you with the information to fill in the Authorisation field Basic and the API key. Here is the article to create your API key

Hi @Caleb TeBokkel I read that your initial issue is different the you show in the automation. To summarise: * A customer raises a ticket on your support portal. * Development creates a "Bug" issue in their dev project * Links the "Bug" issue to the raised ticket on the portal * The portal ticket should be come issue type…

Hi @Patricia Modispacher _k15t_ I can't reproduce this or know how this could be blocked. I might be an instance issue, I would contact Atlassian Support regarding this issue

Hi @Ricardo_Gomes No that is not possible indeed, there is no option to have different screens for a single issue type in one project Within a project you are bound the the screens defined in the screen schemes set in the issue type screen scheme.

HI @Berik Irgebayev I think you have misunderstood the SLA usage in JSM. In you first screenshot I see your SLA, SLA's trigger based on their JQL search The fields you add to an organisation like SLA Type don't relate to any information on the system. They are just for informational usage within an organisation. these…

HI @Roksolana Babii Welcome to the community. Reading the article, Yes you do run into this problem and no there is no way to circumvent it as Apple is activly blocking this.

Hi @Drishti Maharaj If you would use issue.reporter.displayName != issue.<name of the custom field, not the ID>.displayName

No you can't, apps can be only removed from the apps section in the Jira administration. As you mention Deiser, I know this vendor on the marketplace. You can also expand all installed apps and see the vendor. Apps from Deiser can be found here and I'm almost sure the app is called Queuespot (formerly Waiting List)