Marc -Devoteam- Community Champion

Hi @정영환 Looking at that the user is added via IDP, I assume that you are linked to you company's user directory. It seems this user is in your user directory and is therefore added within Atlassian as well. As the default setting for JSM is customer, the user is now able to use and see the portal. I would check with your…

Hi @Terry Dance Yes, you can, you can just add external users via the customer option, you just require there email address.

Hi @Sandesh TM This would require a marketplace app that extends the workflow options within Jir or a scripting app You could use: * JMWE * JSU * JWT * Scriptrunner I prefer JMWE, but that's a personal prefference

Hi @Olga Iacob Welcome to the community. I know that this option is there in Confluence Cloud. On server or DC, you have to provide this in the workflow I believe, see Workflow+Read+Confirmation+Configuration . If this is not the solution, I would advise to contact the developer of the app and ask them if this is possible.

Hi @Ashley Encarnacion Welcome to the community. Here is some standard information on integrating Jira and Confluence. Extend Functionality Confluence and Jira Is this what you are looking for or do you have more concrete questions?

Hi @Mikołaj Ogrzywalski This should be set in the workflow. You would need 2 Custom user fields, 1 for both approvers. Use the 1st field on the approval status A and the 2nd on approval state B. On positive approval or status A, the issue should be transitioned to approval state B. If this is not the case in your workflow,…

Hi @Dorothy Callahan How does the form look like and is it linked to a issue type available in the project. Are all the fields used on the create screen of the issue type. There can be lots of reasons, can you provide some more details, configuration screenshots. This will help the community members on getting to the…

Hi @Per Lofgren The only option I see, is to use a dropdown and set the options representing your request types and then set this to a custom field, as text or create a CF on the other project with the same options. You can't use the Request Type field in the other project for this, as this is populated, based on the…

Hi @Tristan Chat is integrated per Jira project, not per issue in the project. So based on your explanation on the provided issue keys, this is in a single project. You are able to use the chat on each issue in the project. You can simply start a new chat from from issue SD-2, but this is in the same channel.

Hi @박성민(학해) Not by default, this will require a marketplace app. Like, my-requests-extension-for-jira-service-management 

Hi @Anna Polo Welcome to the community. Do you use Jira to raise issues and only have access to the support portal, but no access to handle issues That's essentially correct; to link Slack and Jira accounts together, the account in question needs to be a licensed user of Jira. The "customer" user type in Jira Service…

I love to learn and connect with people here in the Atlassian Community and help people out with questions they have. It gives me an idea about my knowledge can help others in the Atlassian realm.

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Hi @Nawar Noorudeen If you use the API to add users, you are required to use ID's. Cloud doesn't offer the option to use email address or user names as this is due to security.

Hi @Pierre Ibrahim This is based on running Jira on-premise, not in Cloud.

Hi @Alex Saunders This requires the usage of using assets in JSM and import the AD details via an app (if you have entra-id in your azure AD) or an app from the marketplace to simply visualise this information. Like; jsm-assets-microsoft-entra-id-azure-ad-integration or azure-ad-attributes-sync-for-jira 

Hi @Rick Muller In your automation you need to branch and then create the sub-tasks Example

Hi @Per Lofgren Welcome to the community. There is no option in automation for giving input when a rule is executing.

Hi @Larry Vervynckt If I go over the details of the ap on the Atlassian Marketplace, I'm pretty sure that the date is not stored in default Jira tables, but it gets if from the tables in Jira for usage. To be sure I suggest you raise a request at the vendor and ask then for clarification.

HI @Pooja On cloud access is maned via Atlassian Administration only users with site-admin or org-admin can add users as Confluence administrators. https://support.atlassian.com/user-management/docs/give-users-access-to-products/ 

Hi @Brice Laurencin As you mention Won't Do is also a Done status category, this should work the same as done. I tried it with issue type with different workflows and different Done statuses in the workflow of the issue type and it all worked as expected. So i places all epic child issues to a done state and then set the…

Hi @Brice Laurencin Welcome to the community. It could be that it's because of the following reason stated in the announcement. "If you have epics whose Epic status is marked as Done but the epic’s Issue status category is not Done, these epics will re-appear on your backlog epic panel." Is the Epic containing in 'Won't…

Hi @Roy Chimezie Welcome to the community. It seems you are using big picture. It suspect it to be in the config of the created overview in Big Picture. See the documentation on Scheduling 

HI @madhur garg Unfortunate you can't as the timeline uses the issue hierarchy to display information. This can't be adjusted. To view the sprints on the timeline, the sprint has to be started.

Hi @stan1ey Do you stil. have the error message? If so , please clean you cache and cookies and try again. If the error then still remains, contact Atlassian Support

Hi @Brant Schroeder I would link them instead of liking them! :)

Hi @kgraeter If you use them combined in single installation, yes you need to have the versions aligned as the make use of one DB. If you are running the products with both their own backend, the versions can differ, but I would not recommend it, if you have connections between the 2 options.

Hi @William Rentfrow I can think of 2 things. * The field layout is different in both project * A 3rd party app is providing this functionality and is not active on the 2nd project

HI @Agrawal, Vipul Welcome to the community As LucidChart is a 3rd party app, I would advise you to raise the issue at their end with the issue their seems to be in combination with Confluence. If they can reproduce the issue and fix the issue. If its not an issue in the app, they should contact Atlassian, as it would then…

Hi @Verena Themsen I can reproduce the issue on my own Confluence, in multiple browsers. In advanced searching all related to a label is shown, but not in labelled content. It might be a bug, my advise is to raise the issue at Atlassian Support