Marc -Devoteam- Community Champion

Hi @D_ Bogdan Within my instance I see that this feature is still rolling out and it started to roll-out from May 20th See App updates under release Manangment in Atlassian Administration

Hiv @DealAmaze Technologies The site you are trying to access, was this a Free instance. Atlassian has the right to remove Free, non-used, instances after a certain time of inactivity. This means no-one has logged on to the site. Org admins of the site would have received mails on this deactivation and even deletion. You…

Hola @Nadia Dominguez Hay varias publicaciones idénticas sobre este tema. Debes enviar una solicitud de soporte a Atlassian a través de la opción de Facturación y Licencias. Welcome to the community. There are multiple identical post on this. You need to raise a Support request with Atlassian via the Billing and Licensing…

HI @Maya Swami Welcome to the community. There are multiple identical post on this on the community. You need to raise a Support request with Atlassian via the Billing and Licensing option. https://www.atlassian.com/company/contact/purchasing-licensing 

Hi @Molina_ Yelen This is something to address on the casted platform as the files reside there. This forum is for issues or questions related to the Atlassian applications. There Help link seems tto link to an Atlassian Cloud site, but this cloud site seems inactive, still you would need to be contacting the Casted…

Hi @Corinne Guibert My fellow community members have solid points and information. Thanks @Fazila Ashraf and @Nikola Perisic But why don't we look if these automation can't be combined in a single rule. So based on the trigger fields are updated, then add a re-fetch action or a delay and then based on probably a condition…

HI @Dave Nash @Arkadiusz Wroblewski is right here, you would need to add an organisation attribute within your user objects within assets. There is no connection to JSM Organisations and assets. This would also mean if you have external users as customers or any other customer that is not a company user, that you will have…

Hi @Ronny_matthies There are no condition or validation options for this within workflow, as they don't adhere to a board. There are no global policies options to adhere to your need. Also why, would you like to enforce this, no team is the same? In my personal opinion, this would be very counter productive. This would…

Hi @Michele Zambelli Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request. This will help other community member trying to solve the same or provide them with a work around P.S. If the answer is very valuable to you, please share some kudos.

Hi @Giovanni Da Rold To me this seems that the field Request Type is not set on issue creation using the create button or API related create action internal. Do you use a specific issue type for this type of request? The SOAR does this use API to create the issue, my expectation is Yes. Then the issue is made via the…

Hi @The Gymtonico Retail Might be that you have a different account in Jira, related to the MS/Google change and this account lacks permissions It's permission related, contact you Jira admin, User admin or Org admin of your instance. Here on the public forum we are users like you, we can't access instances and grant…

Hi @Michele Zambelli This can't be done by member of the community as we are users like you. Within Atlassian administration of you instance, check the Billing section, if you can't access this, contact your org admin Otherwise please raise an issue via Atlassian Support and choose the Billing, payments and licensing…

Hi @Arkadiusz Wroblewski https://jira.atlassian.com/browse/JSDCLOUD-9396 is not relevant anymore as customer account management is not on space level anymore but in administration. Previously custom management was per space, but thus has changed, you can add customers to a space, but management of the accounts is not on…

Hi @Giovanni Da Rold Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant actions/conditions/branches. 4. images showing…

HI @Ronny_matthies I don't think this is possible, WIP limits are board column bound and not on a user or project. So these need to be set on each board, you could do this by creating boards via API but then WIP limits are still per project and the Team working on it. This is not a global setting to enforced. The same…

Hi @Damiano Di Battista I can't tell you exactly but portal only users (customer) management changed from per JSM space to within Atlassian Administration. Customers are created within administration and can be added to JSM spaces. To create user in admin you need to be Jira Administrator Global permission. You could…

Hi @joanna_natial Can you provide more context, detailed screenshot of your form and the fields on the form. If set required, they can't be bypassed on creating a request.

Hi @Irene López I don't think this is possible in the default customer notifications, recommended is to use automation rules for this. Use: {{issue.Request Participants.displayName}} in your email boy in na automation rule So create a rule for your requirement, or rules and disable the default customer notifications as…

Hi @Diallo I have made a similar setup on my side and this worked, the logs also show N/A but the action is down on the related issues Are you pinpointing the right Issue Type, as Epic needs to be chosen (not an Epic in a Team Managed space, as they are specified individually)

Hi @Lara Diaz A As you site is probably already removed, use the Billing, payments and pricing option, as suggested in the message response.

Hi @Yao By default in a new Plan, work items in a Done status category are not shown if this action has been done over 30 days ago. You can adjust this isn the plan settings in "work in your plan" in the "removed work items" option.

Hi @Yoeri Van Nieuwerburg Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request. This will help other community member trying to solve the same or provide them with a work around P.S. If the answer is very valuable to you, please share some kudos.

Hi @Yatish Madhav Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request. This will help other community member trying to solve the same or provide them with a work around P.S. If the answer is very valuable to you, please share some kudos.

Hi @Diallo The scope of the JQL seems to be off: parent = {{issue.key}} Where is this smart variable defined? As I seen this now it will look if the Epic this event actions on need to have a parent field set. If you want Epic children to be affected, the scope most be on issue types below Epic. Is there an option to check…

Hi @Krister Persson You need to be Org Admin to change thuis within Atlassian Administration of your instance. You can find this under the Security section.

Hi @Swayam Dheer No this is not possible, if you require request type, you need a JSM space. Normal spaces, don't have these optins

Hi @Yoeri Van Nieuwerburg You could use, https://developer.atlassian.com/platform/teams/rest/v1/api-group-teams-members-public-api/#api-public-teams-v1-org-orgid-teams-teamid-members-post To get members of a team, but there is no endpoint based on a user that provides in which team a user is. Also…

Hi @Yatish Madhav Yes API is an option; /rest/api/3/issue/{issueIdOrKey}?expand=changelog Or have indeed separate fields, don't use duplicate names, but refined them so it's clear what field is for Dev and what field for QA. You could also look to have QA do this on a specific transition, that only they can trigger.

HI @Swayam Dheer You can't as a request is made by an unknown customer (email address) an customer account is made. The email address used is requested to confirm to receive notifications on the raised ticket (GDPR), until no confirmation is received no notifications will be sent to the customer, or you need to add then in…

Hi @Jim Gilliam And in addition to @Arkadiusz Wroblewski Also see JSM project / service space → Knowledge base → Control article suggestions and define per request type which content to show.You will have to label your pages in the KB space