Marc -Devoteam- Community Champion

Hi @thumuluru.shreya I'm testing an automation and I think I'm close, but not the required result is achieved

Hi @Håkan Cahling On the report go the Show setting. Change the option last 7 days to Custom and choose the day before. The issue there is that you will need to update the report custom date settings daily.

Hi @Emna Elleuch Look at this article, this has it already outlined. How-to-use-automation-to-sum-up-in-EPIC-the-hours-logged-in-child-issues 

Hi @thumuluru.shreya Still my question why as the link is set bi-directional. What is the value of having the issue key in a separate field?

Hi @Urmo This can't be done, this requires a JSM license to make use of the Assets functionality.

Hi @Urmo Asset information can be access directly via an automation rule, there is no custom field for this needed. But if you want to show asset information in issues in your Jira Software project, you will need to create custom fields, just as you would do in JSM. The practice is identical. If you would just have Jira…

Hi @thumuluru.shreya Why would you require this, this information is already in the linked issues section. The key of the linked issue is stated there.

Hi @Perbility Welcome to the community. Jira DC is basically the same as Jira Server, the option that is added based on the license is you can have multiple Jira front-end instances connect to the same backend DB. This to spread the load, if this is required. You can also just have a single instance running, with the DC…

Hi @Urmo Yes you can use asset custom fields also in Jira Software (just Jira now). And you will be able to use the lookup objects also in automation rules related to Jira Software projects.

Hi @Mark Gillespie I don't think there are free apps on the marketplace that will provide this feature. The roadmap on Atlassian Cloud products can be found here: Cloud Roadmap 

Hi @sandeep No we can't see this. It could be needed to be configured in Teamcity on a certain level, or maybe for each project. You should contact your admins and go over the setup, this because the current user and related token don't have access to Jira Thats why there is a 404

Hi @Håkan Cahling Ask you admin to check the SLA setup. when is it starting, pausing and ending and what is the calendar used, 24/7 or just working hours

Hi @Håkan Cahling Welcome to the community. What is the configuration of the Time to resolution -Breached, you can view this by pressing Edit under it. It seems this is an SLA that is used in the JSM project, is the SLA configured correctly or have changes been made?

Hi @Adrian York Welcome to the community. linkedissues can't use the is or is not operator. See JQL documentation on linkedissues, jql-functions-inkedissue Or check all documentation on advanced JQL searching: What is advanced JQL searching in Cloud 

Is the error related to Jira or Teamcity. In Jira it can only be permission related Are the permissions right in Teamcity, as you mention the Jira projects are the same. Has there been any special user for Teamcity created that isc used that hasn't got the correct permissions How are you loggin in to Jira via this call?…

Hi @Sam Thornton Not that I'm aware and due to the fact Assets doesn't support formatting, I don't see how scriptrunner would be able to make this work

Hi @Sam Thornton Assets don't contain Jira field related options. Assets exist of object types, objects and attributes. You would need a text area attribute and store the information in there. Also note that there is no formatting availabe.

Hi @Tedd Shimp You could look into API related options if you have another system where you can store this information and that is able to make API call or receive the so Jira can retrieve the data and store it to the issue. There might be marketplace app you could look into. Or upgrade your Atlassian Cloud to Premium and…

Hi @Xavier Balayer No there is no way to see how quickly a ticket will be looked at. Based on your tier support is from 9 to 5 (local timezone)

Hi @Boyan Iliev Option will be removed if you disable them, so this would require you to disable the Confluence options. So you would need to remove the application link between Confluence and Jira, but this will mean you will not be able to use the options like linking with Confluence page, etc..

Hi @Cristina Cuesta As you are running on DC, all data should be retained in the DB. So it should be there unless you remove it from the DB. You could indeed verify this with Xray support

Hi @sandeep Look at the permission differences on the projects. It's, regarding your respons definitely a permission issue

Hi @Nicolas Mattenet Welcome to the community. Unfortunate this can't be done with ootb options for dashboards. You will need to look at Marketplace apps that can enhance your options dashboard reporting options

Hi @Boyan Iliev Welcome to the community. These can't be managed, also marketplace apps can add options there. The more functionality you have will affect this, unfortunate you can't manage this.

Hi @Xavier Balayer Welcome to the community. If your payment is based on a yearly payment, you can't do this on line. If it's monthly based and payed by credit card you can just add users and the price will increase accordingly. Or your license are via an Atlassian Partner, then you need to reach out to the partner who…

HI @sandeep Welcome to the community. Does the issue CD-38 exits, relating to the error it doesn't or you or the user executing the API doesn't have access to the project the issue resides in.

Hi @David Blake I just made an edit on my previous comment. It's a 2 step process. The messages you receive are correct. Linking can only be established when the issue exits. On the initial import Jira is not aware of your issue yet 

Hi @David Blake Welcome to the community. Simply said, you need to reference issue links the same as parent child. See this KB article, it says it only applies to Server and DC, but the same logic should apply to Cloud. how-to-import-issue-links-from-a-csv-file-in-jira So you need to make 2 imports. Initially import your…

Hi @panjo Is this custom field of the type group picker and are you sure the group nae is correct. To my knowledge group names can't contain dots.

Hi @SianS Both the board and calendar are based on dates not on estimation. Estimation is related to time tracking. As @John Funk mentions, set the start and due date to a single day. The Target start and end dates are related to plans and you can't use them on a project board.