Marc -Devoteam- Community Champion

Hi @Bas Coppens The following is for Jira Cloud with the 'enhanced user experience' Just removing the customer from Project Settings - People didn't make it disappear from the Customers list in my JSM project. After talking to Support, they gave me this answer which is what worked for me to remove a customer account: Go to…

Hi @Victoria Aiksa Zapata Welcome to the community. The only option you have is to create new Resolutions and then bulk change the required issues. Renaming options will mean that any issue using that option will be provided with the new name.

Hi @Christian Sprenger If they are in an organisation, then Yes they are able to access the portal.

Hi @Ásta Hrönn _RdN_ Tiles on the customer portal are JSM project ins the system. Each tile represents a JSM project

Hi @Fränz Ney Is the JSM project Team or Company managed? You can see this in the left hand menu at the bottom of this menu. If it's a team managed project, go to the project settings and then to request types, you can create custom fields on a request type. See in the screen of the request type in the bottom right hand…

Hi @Dan Murray Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant actions/conditions/branches. 4. images showing the…

Hi @Christian Sprenger Has the developer or groups of developers been granted the role "Service Desk Customers" on the project? Make sure they don't have that role, if you uses roles on the project. Also see JSM ootb roles on a project, what-users-and-roles-are-there-in-jira-service-management 

Hi @Bart Illy Is this in a Confluence Whiteboard? I don't think this is adjustable to personal stamps.

Hi @Klaidas Mackevičius This issue is relating Confluence and Jira issue linking. This has nothing to do with Figma.

Hi @Alibek Zhubanyshev Is this a custom text field of the type read-only? Also see: https://community.atlassian.com/t5/Jira-questions/Make-a-text-field-read-only-in-UI-but-ability-to-update-it-via/qaq-p/1779580

HI @Stefano De Santis No this can't be done ootb. There might be apps on the marketplace, you will have to see if there are.

Hi @Praveen basappa I can't see any disruptions on Atlassian side relating to this. https://status.atlassian.com/ You might need to see if there's something on the Figma side

Hi @Rebekka Heilmann _viadee_ Me neither, I'm also not a big fan on scripting.

Hi @Mark Williams Answer, DAMN!!! The only option to have is to clone the rule and set each rule for a Project Type

Hi @Omar El Daly Welcome to the community. Please check this article, agents-can-t-add-customers-to-service-projects 

Hi @Round robin These steps are theoretically sound to me.

Hi @Anubhavkumar Singh As you can see there is no endpoint for calling a test set on the Xray api. As a Test Set is basically an issue in Jira, you should be able to use the Jira API to call the Test Set issue

Yes, Rename the custom Due date field.

Hi @Unnsteinn Garðarson Welcome to the community. By reviewing what is possible, I don't think this is an option. See, create-and-customize-a-company-hub 

Hi @Yaroslav Melyn Welcome to the community. On my side your pages are loading swiftly, so I rather think it's you connection. On the other hand the pages are very long and that can cause loading time as well, but my main suspicion is your connection (netwerk, firewall, etc..) Edit; I'm on my home connection (500MB), load…

Hi @Anubhavkumar Singh What API are you using? To get xray items, you need to use the xray API, https://docs.getxray.app/display/XRAYCLOUD/REST+API 

HI @Dimitrios Kouroumichakis I expect Assets is used then or what doe the app do, can you provide the name of the app? This in combination with custom fields of the type assets with configuration. Are there other automations active on the project, because its logical that these are providing this setting of information?…

Hi @angela_williams Not ootb you will need a 3rd party app that will extend the JQL options in Jira. You could look at: * JQL Search Extensions * JQL Tricks

Hi @varatha This is because the same naming is used. The is bad practice, never create custom fields named like system fields.

Hi @Sandesh TM I suggest that you update to a later version. You are now 2 major version behind. Later LTS version for DC after 8.5 are 9.4/9.12/10.3 https://confluence.atlassian.com/jirasoftware/jira-software-release-notes-776821069.html 

Hi @Dimitrios Kouroumichakis This can't be done in the portal. You could do this by using an automation rules that sets the information based on the input in the user field Jira can't provide additional information in an issue that does not exist yet.

Hi @Sergius Janik Use a branch option based on linked issues and choose the link type, place the edit in the branch.

Hi @varatha Does the issue highlighted have a Due date set? Is there an extra custom field in the system also named Due date, this might cause the issue?

Hi @Sandesh TM You should have since version 9 in DC automation is included. Or are you running a lower version? You will require automation for this, or scripting app like scriptrunner.

Hi @Sandesh TM Yes use automation rules for this. Based on transition of Issue type A update the custom field on Issue type B