Marc -Devoteam- Community Champion

Hi @Rasmus Lausten Toftegaard Write a review to the app on the marketplace or reach out to Atlassian for feedback. You can still update the department objects, by adding new attributes and you these values as differentiators.

HI @Patricia Koch Welcome to the community. Reporting is only possible on values in Jira (data stored in field in the database). Fields used in forms not linked to Jira fields are not available for this as described by @Manoj Kumar Gangwar 

HI @Boyan Angelov _Nemetschek Bulgaria_ You probably need another automaton rule that is triggered after this rule ends. In cloud you have the option to refresh the data of an issues inside an automation rule, but in DC this is not possible (I think). The custom field needs to be populated before you can use the value in…

Hi @Duncan Gillespie Which zone are you in, if this is Singapore or California current maintenace coudl be affecting this, There is active maintenance going on, see https://jira-service-management.status.atlassian.com/ 

Hi @Paavany Jayanty You could set such a matrix using assets as you are using JSM premium. This article is old and based on on-prem installation, but it should give you pointer on how to set this up. how-to-use-assets-for-skill-management 

Hi @Dan Hertzler Welcome to the community. That is dependent on the customer permissions set in the JSM project. See the customer sharing section, within the customer permissions.

Hi @Eddie Wolfe Welcome to the community. You could look a this article a a suggestion on how to achieve this within Jira. Out-Of-Office-in-Jira

Hi @Scott Wright On your schema configuration make sure to enable the option "Allow others to select objects from this schema" This will allow you to reference objects from this schema.

Hi @Nilimesh Hait Welcome to the community. As mentioned by @Jim Knepley - ReleaseTEAM oauth 1 is not supported within Atlassian, only oauth 2 is. Postman uses oauth 2 by default, so this explains why this call succeeds.

HI @Johanna Ott You should be starting to use forms in your request on the portal. Forms can be left open for customer edits. See tis KB article, how-to-allow-customers-to-edit-the-jira-fields-of-their-portal-request-using-forms 

Hi @Sebastian Knoepfle Welcome to the community. This is possible using a custom date field, but unfortunate not when using a JSM portal. See the KB article, how-to-prevent-users-from-selecting-previous-or-past-date-in-date-type-custom-field and associated open Jira feature issue mentioned in the article.

HI @Danielle Dakaud Is the user not receiving mail, this should be visible the project settings, customer notification log option. If not contact Atlassian Support, as the email might be blocked on their side

Hi @João Pedro Tavares de Almeida (jpta) Ootb Jira gadgets have not date range option the specify. This will require 3rd party apps like custom charts or others.

Hi @Claude Condition can be based on the the comment author, based on smart values. esample: {{issue.comments.author.displayName}} should be user X and updated < -7d

Hi @Christos Markoulatos -Relational- Then have a normal custom cascading field and represent your categories there, or create a category CI object list in assets, and us these objects in a assets custom field It's the same as setting up a database, you can you information from the tables, but you can't display the table…

Hi @Frank Eckenfels Categorising is determined by Atlassian on creation of a request in the open Jira portal.

Hi @Aggeliki K Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same.

Hi @Ali Azzam This is not possible. All users that have reported an issue in the system will be listed, as this sis the possible reporter of an issue. There is no option to exclude people.

Hi @Luis Carlos Gómez Mejía Do you want to add information to the meal based on SLA in a notification email? Ans based on you issue, you will need to start using automation to trigger email notifications, as you want to sent out mail dependent on the type of request. This can only be done after the issue is created and not…

HI @Richard Jolly Welcome to the community. AI can be disabled for all products, but no for a product specific. Keep in mind that Atlassian AI is based on content in Atlassian products, it is not grabbing information from the global internet, like chatgpt or other. It is an in application AI option.

Hi @Koen Bruggeman If you want to maintain governance in your instance, then go with Company Managed projects, as custom fields and configuration can be re-used. TM projects are single containers and can't share configurations. So using a custom field in multiple projects, requires you to set this up in each project and in…

Hi @Angel Salazar ¿Cómo se configura este SLA y se define el establecimiento de objetivos? Muestra capturas de pantalla de la configuración.

Hi @Joachim Due This would require a 3rd party app, like Email tis Issue, or other likewise apps on the marketplace.

Hi @Zahidur Rahman Welcome to the community. Try clearing you browser cookies and. cache.

HI @Claude Then you need to create another rule. This has to be a scheduled rule as well that checks if issues has not been updated within the last 7 days. This based on certain conditions, based on your issues.

Hi @Angel Salazar Hola Añadir objetivos al SLA según la consulta JQL correcta. Ejemplos de objetivos múltiples: "Tipo de solicitud" = A y tipo = incidente "Tipo de solicitud" = B y tipo = incidente Y definir un plazo diferente para cada objetivo.

Hi @Christos Markoulatos -Relational- Welcome to the community. ObjectTypes can't be show in a custom field, only the objects can be shown or values from attributes.

Hi @Frank Eckenfels Welcome to the community. Feature requests and open bugs can be viewed here; https://jira.atlassian.com/secure/Dashboard.jspa There you are also able to create new feature requests.

HI @Dimitrios Kouroumichakis How are the sub-tasks made in the automation, via a branch or direct.

Hi @Monica Lee Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same.