Marc -Devoteam- Community Champion

Hi @Vaibhav Panchal As the app is from a 3rd party contact the 3rd party support on this error. This as the error originates from their side.

Hi @Werner Giessler First I don't like the idea as, anyone could ask anyone to approve? So I want this, an iPhone I can ask my colleague to approve!!! Are al customers internal company users? To set this up, you need to be able use a CMDB where all users are in and set a manager or and have an automation set the approver.…

Hi @Joseph Ojo See this KB article on creating an API token. https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/ Best practice: Use a special account for this. have an account in your instance that will do this. This to prevent that a normal user is used and this user leaves…

Hi @Tanuja.bhosale Change the rule and add create issue action for each project and select the correct project in the action. Make sure that the rules is also scoped to all the projects where the issue needs to be created.

Hi @Aaron Williams To bad, then indeed there seems to be no option for adding this into css.

Keep me posted on the progress, always interesting to see what the issue is/was.

Hi @S Alexandre Lemaire You say you are in the "project admin" role. The permissions scheme show the role "Administrators" this is not equal to the role "project admin" You need to update the permission scheme and ad the "project admin" role to all relevant permission or update the roles on your user and add the role…

Hi @Christiane K_ You can use excerpts as mentioned. But ootb, this is not possible in Confluence. You might want see the marketplace for options

Hi @Jochen Betz This differs from non JSM projects, there you can delete any attachment from the attachments section. The difference is there, so that an agent doesn't (by accident) deletes an attachment that has been added by the reporter.

Hi @Marija Aleksejeva As @Sebastian Krzewiński mentions, are you Jira admin or project admin. There are automation rules that can be setup for multiple projects or global for all projects. These rules run towards the selected projects or on all projects. In the project automation did you select via the dropdown, "All…

Hi @James Gibbs So the issue seems to be with the custom assets fields. Maybe check the configuration of the fields, or raise an issue at Atlassian Support

Hi @S Alexandre Lemaire Just select the Title and edit it. But even as admin, you do need edit permissions in the project the issue is in.

Hi @Aaron Williams The most accurate way to determining element tags and class names is to use the Inspect Element feature in Firefox (or Inspect in Chrome). Just select the element you are interested in, right-click and select Inspect Element/Inspect. This should give the class

Hi @Lucy Shooter See the kb article on linking a confluence space to a JSM project. https://support.atlassian.com/jira-service-management-cloud/docs/link-confluence-spaces-to-your-service-project/ Are you using JSM and Confluence in a single Cloud instance?

Hi @James Gibbs Welcome to the community. Is there any details in the logging and can you use the fields when creating an issue from the project directly?

Hi @Kevin Vancrutsen Yes, but this will require to only use company managed projects. In the administration of JIra remove related user groups from the Global Permission: Create team-managed projects

Hi @ludwin_morales Then you need to create a variable. The variable should result in the name of the repository from the url Do a log action to check the variable output and use the variable in the issue creation, place the variable in the description field. clause for in variable creation:…

Hi @ludwin_morales Based on the documentation, there is no such an option. See, jira-smart-values-security You can raise a feature request via https://jira.atlassian.com/secure/Dashboard.jspa 

Hi @Paul Wiggers For open and closed, you should then have 2 separate JSM projects. But if you want to use the same KB for both projects, then indeed this is not possible. For the domain issues, this can't be fixed either as the refined domain is of course not manageable. And you can't have 2 domains with the same name.…

Hi @Axel Berglund Select a user or use the 3dots behind a user and then select See details option, then for each user, remove Jira access. From the dropdown, deselect all checkboxes. this will release a license

Hi, Is there an error based on the API to Jira or is the code in the script giving an error? If so what error and is this related to the API call? This community is for help on Atlassian products, code based issues from another platform should be redirect to that platforms support.

Hi @Karl Szobolovszky Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant actions/conditions/branches. 4. images…

HI @citron311 Contact Atlassian on this. This is an public forum for Atlassian product users to help each other out on topics in the tools. Your question relates to verification information on a non Atlassian company. Atlassian mentions the Pink verify. Reach out to Atlassian Support on this topic, or even Pink and mention…

Hi @ludwin_morales Welcome to the community. How are the Jira issues created, I suspect via the API. These variables, are they from Dependabot?

Hi @Subeesh Kannan Welcome to the community. How are you calling the Jira API and what is the error code you are getting?

HI @Christiane K_ You could use a template to create pages. But on existing pages, this is manual. There is no option to use a template and change this template that all pages based on the template are updated.

Hi @Axel Berglund Welcome to the community. Can you still logon or get into the Atlassian Administration? If so, lower the licensed users to less then 10 users. Did this fix the issue?

Hi @Tuâ_n Dương These apps have been acquired by Appfire some time ago. Servicerocket is not managing this anymore. And I even think this app is completely discontinued, reach out to appfire, to sse if this is now the…

Hi @Sam Beavis I haven't seen this or been able to duplicate this error. I think it's best to raise a support issue at Atlassian

Hi @Sonja Altmann This previous community article should provide you with context on this and how to achieve this. See, Confluence-automation-Send-email-with-page-content-details