Marc -Devoteam- Community Champion

Hi @Jochen Betz You will need to delete the attachment from the location where it has been set in the issue/work item. This could be: * Description field * Comment * Or direct, but this only applies from attachments added via the portal

Hi @Julian Haines In you csv you also need to provide a column specifying the resolution. This is because you import the issue with status Closed. When transitioning the issue to closed a resolution is set by executing this transition. On importing this is not done as no transition is executed.

Hi @Alain Kovacs Your change on changing the actor should solve this.

Hi @anu iyer Welcome to the community. As this is a public forum, I recommend to not disclose your site url here. This forum is not Atlassian Support, but a voluntary community fro Atlassian product users to find information on products and to help each other. On topic: Do this by adding a page in the space using the…

Hi @Uria Levy You can't use a direct URL to the workflow. Have you gone over the documentation I provided: * create-issues-in-slack * set-up-chat And are the permission on the permission scheme used on the JSM project correct. Can customers make request via the portal?

HI @Marc Solomon I can't tell if this is an option, you can use cards and/or carrousel options. I can't find it on the documentation, use-company-hub-to-deliver-key-information-to-employees Yes, you will need a premium subscription for this, but there are also 3rd party apps to provide functionality like the company hub.…

HI @Uria Levy Yes, create a public channel in Slack or private, but then you need to add all users to the channel

Hi @Myles Boyd Check the project settings of the JSM project. GO into the Operation section and disable the Responder alerts setting. This should fix this behaviour.

Hi @stmiller Can you provide an example on where this is done, is the in the view section of the JSM project? Do other users have the same?

Hi @Arhiel Gaurana Can you show an example, provide screenshots as details? Where is the question asked, as customer on the portal, as agent?

Hi @Zümrüd Baxşalıyeva Welcome to the community. You have reached the community, this is not Atlassian Support This is a public portal where members can find information an solutions to problems the encounter. This is based on product user helping other product users on a voluntary basis. On topic: try another browser or…

Hi @Michael Garzancich As this is related to a specific user, can this user try another browser to raise the request. Or even an incognito window. If this works, then the issues is with the users browser, then lets clear cache and cookies and check from browser add-ons. Or does this occur when login as the user on your…

Hi @beeam17 Yes add a specific user and use its API token.

Hi @Alibek Zhubanyshev Check the Team API. team-public-rest-api Call: https://sitename.atlassian.net/gateway/api/public/teams/v1/org/{orgId}/teams/{teamId} Would this help you further?

Hi @Ross D Webster-Salter Yes if you domain is connected and SSO setup, all users coming from the managed directory can be in a single groups and granted the roles Service Desk Customer. This will force them to logon to the portal using SSO. Normal customers can still sign up if the portal is open, managed users on sing up…

Hi @Alibek Zhubanyshev Yes this can be done via automation. Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant…

Hi @Nirav Patel Try this: ("Team" = GIT OR ("Request Type" in ("Owner Update (PRJ)", "Status Update (PRJ)", "Maintenance (PRJ)", "Attribute Update (PRJ)", "Password Update (PRJ)") AND status != "Waiting for approval")) and (resolution = Unresolved and assignee is EMPTY) Are the results correct? Otherwise save it as a…

Hi @Claude An agent is able to add customers to the project via the Customer option from the side bar this option is in the main sidebar, not under project settings.

Hi @Paul Wiggers Is there no JSM project visible on the portal? If you have one you can now customise the portal with rich text content, perhaps link to the Confluence KB page. To use native KB features a project needs to be visible on the JSM portal. A KB is linked to the JSM project not the portal. You can update the url…

HI @Jannick Bettighofer Jira automation takes the language into account as it doesn't know the language the request is raised. Manual adding with take the language into account, as then the right from translation is used based on locale settings. Suggestion is to raise this at Atlassian Support

Hi @beeam17 Welcome to the community. Yes you can use basic auth. You will need to have a user in JSM with access to the project and create an API token for this user. I recommend to create a service user for this and not use your own account. Information on basic auth; basic-auth-for-rest-apis 

HI @Uria Levy No this is not possible, then you need to setup the slack integration as mentioned in the article I shared (previous comment) Direct access into the system is only applicable to licensed users.

Hi @Tzeni Zoupani Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same.

Hi @Uria Levy Welcome to the community. I assume you have setup request types to be used in a Slack channel? create-issues-in-slack This as I assume customers can raise issues via slack. Direct URL to a WF can probably only be used by Agents (licensed JSM users).

Hi @Vadym Bezkorovainyi Welcome to the community. I see the field "Employee Full Name", is an asset field right or not? If it's an assets field, what is the context of this field. {{lookupObjects.name}} what will this give as result.

Hi @Kashif Rahman * Yes you can add more fields, see KB article; manage-customer-detail-fields * This could be done by using Assets and the free app from the marketplace from Atlassian Labs https://marketplace.atlassian.com/search?query=entra&hosting=cloud you could even make an automation rule to connect a Jira user to…

Hi @Prasanth Manickam Welcome to the community. To provide you this feature you will need a 3rd party app from the marketplace. You could try the app: My Requests Extension for Jira Service Management This is not possible ootb.

Hi @Kevin Gérard This is not an option in assets for both questions. Roles can be set on schema and object type level. The only option you will have is to prove each business unit with its own schema. The same applies to any DB, you can restrict viewing and/or editing of tables by roles, but not on a subset of the data…

Hi @pratika Welcome to the community. @Nikola Perisic is correct or check in your JSM project the Customer Notification Logs. This option is under the Project Settings option in the sidebar

Hi @Theis Joergensen This is not possible with triggers or conditions. Here automation is required, that will check status changed to Pending Approval and the field value of the field Downtime. If this complies then auto approve