Marc -Devoteam- Community Champion

Hi @Tulika Glad to help out. Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same. P.S. If the answer is very valuable to you, please share some kudos.

Hi @Trudy P Claspill I have gone over the docs and been searching, but I also can't seem to find what you need to replace {version} with. But can't you use the JSM API? https://developer.atlassian.com/server/jira-servicedesk/rest/v1006/api-group-assets---object/#api-assets-1-0-object-id-get 

Hi @Anna Nguyen Is the automation rule working that sets the field Pending since to {{now}}? So if you transition the issue to status pending is there a value in the field Pending Since? Smart value, that should work is: {{now.diff(issue.Pending Since).hours.abs}} or {{now.diff(issue.customfield_xxxxx).hours.abs}}

Hi @SMHS Digital Health Welcome to the community. A KB on a JSM project is hosted in Confluence, to get access to the KB space in Confluence you need a Confluence license. People using the JSM portal are provided the articles from the KB based on settings in Confluence, but they are not able to update or create new ones.…

Hi @Anna Nguyen What is the issue with the rule, is it not working? The JQL in the schedule and the condition are duplicate, so the condition can be removed. How is the value "Pending Since" set? Please provide more details, like; 1. images showing the details of any relevant actions/conditions/branches. 2. images showing…

Hi @Tulika I might found the API that probably can get some more information, see; https://developer.atlassian.com/cloud/admin/organization/rest/intro/#about 

Hi @Malene Illum Welcome to the community. This is nit an option, on a JSM portal attachments (screenshots) can only be added to the attachment field. Even using Jira custom multi-line rich text fields in a form can accommodate this. I don't even think 3rd party apps can provide this functionality.

Hi @Allan Mildzi Welcome to the community. Currently there is no endpoint to add attachments to an asset. See, JSDCLOUD-10454 

Hi @Tulika As I mentioned above this is ho to get the org id, but it is not possible to combine this information in a single API call. The information is from different API endpoints.

Hi @Sebastian Schempp Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same. P.S. If the answer is very valuable to you, please share some kudos.

Hi @Laura You might want to start in your automation using a web request action. This to get the body of the Confluence page. See this article; https://community.atlassian.com/forums/Automation-questions/Extracting-content-from-Confluence-Page/qaq-p/2550307

Hi @NGO This can be also related on using an add-on outlook. What happens is the HTML signature is native used in outlook?

Hi @Joe van Teylingen As you are on a Free tier instance, you might be affected by current ongoing maintenance. https://jira-software.status.atlassian.com/ This should take 2 to 4 hours on an instance.

Hi @Ben Manifold In python you should just be able to mention the name of the field as it is named in Jira

Hi @Santhosh Billakanti Welcome to the community. You could try to set this content on another page in a excerpt macro , and set restrictions on that page. Use a include excerpt macro on the public page and add reference the excerpt macro on the restricted page. Of this is not a working solution, you might need to refere…

Hi @Laura Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. images that show your complete rule. 2. images showing the details of any relevant actions/conditions/branches. 3. images showing the Audit Log details for the rule execution. 4. Explain where the issue is. These…

No the import permission in Confluence Administration. Your showing the import options in a Space, this is space administration level. You can't import a whole space via space administration. Use the main cog wheel top right to enter Confluence Administration, there go to import.

Hi @Simon Meyer So the summarise. The issue is raised assigned to a user and a custom field is used to set the project lead (field Projektleiter). What type of field is this, a user picker field or other? The rule you have needs to set the field assignee to the user specified in the field Projecktleiter, correct? The use…

Hi @Tyler Myalls The default notification rule does this, based on a participant added. I suspect you have disabled this.. So (hypothetically), you would to have the need to 1st find the new participant added. In my opinion this could only be found using the API to get the issues changelog, this will provide a dat and the…

Hi @Myles Boyd You need to use the FORMS API. (https://developer.atlassian.com/cloud/forms/rest/api-group-forms-on-project/#api-group-forms-on-project Call: https://api.atlassian.com/jira/forms/cloud/<cloud-id>/project/<project-key>/form

Hi @Simon Meyer Hi, check the history in you main projects issue, is there another action that clears the Assignee field, via automation or a workflow post-function.

HI @Hermie Chiu @Piet Pieters is right. I'm just puzzled what will this number provide? It just will tell the issue has 7 comments, I can read the comments as well an see th! there are that many comments. Just curious!

HI @Adrian Goliasz No this can't be done. There is no field permission in Jira. You can only have issue security on issue/wort item level, not on field level.

Hi @Sebastian Schempp See this article on web-requests; https://community.atlassian.com/forums/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828 

HI @Tulika This is not possible in Cloud, this as the API on Cloud does not allow this. Cloud differs based on security on many levels with DC, on API.

Hi @Macors Romain Are the right [permissions set on the directory, can the user used for the instance read and write on the directories? Check the logs on your server. Or as Confluence admin, use the import options in Confluence administration to import the space.

Hi @Sumit Parakh I think Yes, as it's only based on security and not that apps won't work or have to be developed differently. To get a conclusive answer, contact Atlassian, via their support

Hiu @Michelle Wright Welcome to the community. Which details are you referring to, can you show screenshots? If your are on the new GUI, in the bottom right corner, there is a small menu with an details option (exclamation mark)

Hi @Simon Meyer I don't get you. If an issue is assigned it already has an assignee. Based on you rule it seems you want ot assign it to the current project lead? Then use the smart value: {{issue.project.lead}}, also mentioned by @Piet Pieters 

Hi @Simon Meyer Welcome to the community. What is your exact issue? I see an automation rule that completed.