Marc -Devoteam- Community Champion

Hi @Justin Morgan I know nobody doing ,this as this would work counter productive in my sense. Measuring people on taking action, why, what would that deliver. For me this is not a metric, as an issue can vary on complexity and the amount of issues in a period of time can vary. To make sure that Adam takes over from Bob,…

Hi @geonhui.lee Welcome to the community. This only works if you have a Jira Enterprise subscription

HI @Diego Cañete So you did do a full import of an XML file? Backup from prod are zip files, and you need to import those. You can't import an xml in DC, activeobjects.xml is part of the zip export. You need to import the full ZIP file, not a part of the zip as this will miss the entities.xml from the zip file that is…

Hi @Raynara Alves Blaque The message in the audit log says it can't find the field. See KB, resolve-automation-rule-failure-due-to-missing-configured-field-in-jsm-cloud

Hi @Diego Cañete So the CSV import is the issue. What is in the CsV, as this was not an xml backup that you imported right?

HI @Luiz Junior Welcome to the community. This view is not the default view of open request uses can view from the portal. Priority is not a field that can be show ootb. So this is being shown using a 3rd party marketplace app, check the app and conta t the app vendor. Default options to be shown are:

Hi @Muhammad Riyadh Welcome to the community. If not on a company device or network, do you have the same error? Try it on your mobile phone, or private wifi If it works on a non company or company network, then its something in the network or device. Otherwise contact Atlassian Support

Hi @Raynara Alves Blaque Is the field on the screen used for edit action?

Hi @Michael Ball-Marian Welcome to the community. As mentioned in the related discussion, I agree with @Bill Sheboy . Talk to your team, as this can be a disruptive action a a product owner or scrum master or service manager doing their work on arranging issues.

Hi @Ken Jacobs Yes this is the way to do this. You need to use shift-enter, the same applies in word, if you use steps. Using a hard return sets the next numbering.

Hi @Justin Morgan Use SLA on issues in JSM, then you will be able to see timing based on the goals set and the stop pause and start options. create-service-level-agreements-slas 

Hi @Ken Jacobs I'm not understanding your question, can you give more context, by adding a step by step plan and add screenshots

Hi @Diego Cañete I have tried this multiple time and it has worked from me. This is the only option. Otherwise reach out to Atlassian Support

Hi @Dustin Platter Welcome to the community. There are no options to do this using JQL or a Rich filters. There are option, using the Sprint Report on the project or query this in the database See this KB article, how-to-find-jira-issues-that-belong-to-a-closed-sprint Rich Filters are based upon Jira filters, so basically…

Hi @Jay McKelvey Ah then it won't work, as you don't have JSM. Then you are limited to the forms from Jira Cloud and no section option is available

HI @Diego Cañete Did you perform the actions as stated in thsi KB article, restore-passwords-to-recover-admin-user-rights-in-jira-server-and-data-center 

Hi @Hector Vega To my knowledge the date format in assets on an attribute is yyyy-MM-dd or yyyy/MM/dd Check this by getting an object via the Assets API , and look for the value or searchvalue in the API call output of the attribute on the object.

Hi @Jay McKelvey Yes. But there is a loop hole. You can create advanced forms on a Jira project, but you can't create direct url to these forms. Go to the project settings of your project, then in the url replace the word after settings/ at then end of the url with forms You will get the advanced from option.

Hi @NGO This should also work in DC, but that's different, then you can only do this based on the advanced option in the edit action. You need to set this using JSON. There is a KB article on this as well.

Hi @Oliver Strauß I think most of it is doable, but not the round-robin you want, round-robin is based on a group that is specified. You could create multiple groups and based on condition you could use if/else clause to determine which let's say shift is set on issue or other differentiators an then set a round-robin…

Hi @Angus Smith Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same. P.S. If the answer is very valuable to you, please share some kudos.

Hi @NGO Did you add the edit action in the branch so after, the action Comment on Issue? If you still get this notice, then the user who is the actor of the rule doesn't have the right access on the JSM project. See also this KB article, ignore the different projects mention in the rule

Hi @Jay McKelvey Yes, you can create different sections in form used on JSM request types. But only in form on a JSM project. Form in a Jira project are fro internal use and don't offer these functions.

Hi @Automation This is not feasible. As on running the rule, there is no way to determine if the rule is executed from a playbook or from an issue. Your only option is to have 2 rules.

Hi @NGO My bad on cloning the request type can't be cloned. In the branch in the rule, do an edit action to set the request type.

Hi @Frederik Vodsgaard Yes you could

Hi @Antonina Yudina The syntax is as follows: { "fields": { "customfield_10001": "<team-id>" } }

Hi @NGO Does the admin have a JSM license and is the "Admin" granted the role Service Desk Team?

Hi @Jeremy Goldsmith Welcome to the community. This is in the JSM license, but only available on a JSM premium/enterprise subscription. So moving from opsgenie to JSM will not have a cost increase, if you are on JSM premium. (stated in the tag on this question)

Hi @Frederik Vodsgaard This KB is a guideline. You can use a text field and based on this value update an attribute on the wheel object. Branch the rule on AQL, like key in {{issue.<name of the field where the wheel is selected>}} Use the Edit Object action, specify the correct asset schema and choose the object to be…