Marc -Devoteam- Community Champion

Hi @Ashley Robson Can you provide a screenshot of the workflow and the status where the approval is configured?

Hi @Melissa Coon Welcome to the community. I tried this in multiple schemas in assets and on multiple instances, but I can't replicate this. Can you try it in an incognito window, other browser. Disable any browser add-ons, or clear your cache and cookies.

Hi @jalenwang(王一欽) Welcome to the community. A user with org or site admin permissions has to approve this. See this article, your-site-admin-must-authorize-this-app-for-the-site-instance-name-atlassian-net-before-the-app-can-access-your-account 

Hi @Trevor de Souza Can you also provide the details of the Edit attribute step?

Hi @FS TUNNEL-Equipe Mgt Welcome to the community. * Yes * No Statuses in the system should be reusable. Only create specific statuses if another status can't cover it. Any status used in a workflow in a single JSM project will be visible in the request tracking view. This doesn't relate if a customer can't use request…

Hi @Marina Laysha I can't see this. If I select an option or multiple, they appear with borders, but not in the select. Can you check the field type of this custom field, what type is it? Or could it be field types from a 3rd party app on the system? Otherwise reach out to Atlassian Support

Hi @Functional RTE All accounts are claimed then. To setup MFA, this needs to be done in an aauthentication policy. IF you don't have an Atlassian Guard subscription, you only have a single authentication policy. Enabling MFA on this policy will impact all users, to have MFA setup.

Hi @Ashley Robson How is you approval configured in the JSM workflow, with the approval option or just transitions based on status change? To use the approval trigger in an automation, in a workflow an approval has to be configured, see add-an-approval-to-a-workflow 

HI @Raul Rossi What is the context of forms here? Forms are only used on Request Types (terminology is important).

Hi @Sebastian Santoyo Are both service request type, using the same work item type and are they using the same screens? So check : * Work item type used * Screens related to work item types * Field Configurations in relation to work item types

Hi @Ashley Robson Welcome to the community. To sent an email to the reporter of the issue, you need to use a smart value in the To: option of the email. In the "To" field, you can enter: * The reporter's email address using the smart value {{issue.reporter.emailAddress}} * {{issue.reporter.displayName}}, which is the most…

Hi @Functional RTE When you press the claim button what is the message. It can be that the domain claim is not correct setup.

Hi @Scott Moore On accessing a project, you probably will be on the board. In the options you also have a list option, see the ribbon above the board or press the plus sign to add the List option.

Hi @Joao Victor Welcome to the community. You can't return to the old UI. This also isn't abruptly done, thre have been community announcements on this. introducing-new-navigation what-is-the-new-navigation-in-jira-service-management Atlassian-s-new-navigation-is-here 

HI @james_vanderhaeghe You should use a lookup work items action to find linked issues based upon a specific link, then you can list the issues. Then you could add a condition to find if the found issues have a key that matches.

Hi @Functional RTE A claimed domain is not in any related to an Organization in relation to a JSM project? Managed users are in a policy in Atlassian Administration is the set to MFA or SSO.

Hi @Marina Laysha Do you mean JSM Form or options on the work type seen as an agent?

Hi @Giridhar Ujjinappagari Welcome to the community. This is a public forum so its not why to provide detailed user information. Are these users granted a role on the project, has this role have at least browse and create issue permission. But 1st do these users need to be a customer or agent? If then need to handle…

This article might help you. How-To-Atlassian-Access-Enable-amp-Disable-Two-Factor 

@Falk Rüther You can post anywhere if you want. You are not required to use Atlassian. if you are not happy with the product, you are free to use another product. Products are up for change and will be changed. A vendor of a product will listen to users and might hear them, but they are not obliged. Will you drop Netflix…

Hi @Fawad Haq Welcome to the community. User or groups are granted space admin * Space admins need to be granted deleted page permission * Grant the Delete permission * Yes if a user has been grated delete permission, but have been restricted from a page, they can reach the page.

Hi @Functional RTE MFA is set based on a policy. From which domain do you want to claim accounts? From accenture, this will not be possible unless they approve the claim and provide details.

Hi @Tchewebe Hoola Welcome to the community. This is not a default, you can determine in Atlassian administration what kind of permission or even non a new user will get by default. Go to Products and choose the option User Access Settings on each domain you can set what permission a new user is granted by default for each…

Hi @GlenellRosburg Ask the vendor of the app, Mostly this information is also gone as tis was related to the deleted item

Hi @Andreas Hofer The conditions based on input of a manual rule need to be set as, example: {{userInputs.createRefinements}} is true. For checkbox options the values to set a condition are true or false.

Hi @Denys Pavlov Welcome to the community. What is not working the transition, can you provide the audit log of the rule. Note, if the IF clause in the branch is not met, the transition will not execute.

Hi @shriya I'm not with Xray, but reading the error and going over the documentation, to me it seems 11704 is not an ID of a created test in Xray. Otherwise contact Xray support

HI @Falk Rüther Welcome to the community. There is no option to return to the previous UI. IF you are not happy with this change, you are free to switch to another platform. NOTE: This is the Atlassian Community, not Atlassian Support. https://support.atlassian.com/contact/ Of topic, Microsoft, Asana and Monday won't give…

Hi @suman AMPF There is no specific training material based on subscription tier. Just regular training materials exist. See https://community.atlassian.com/learning/hub/all-learning-paths/path/get-the-most-out-of-jira 

Hi @Etienne Vercouteren Welcome to the community. Initiative isn't an ootb work type btw. Ask your Jira admin to change the icon, each work type can be provided with an icon from the system or an uploaded icon.