Marc -Devoteam- Community Champion

Hi @Nikhil Khairnar Provide this informaiton to Atlassian by raising a Support ticket. https://support.atlassian.com/contact/ Here in community, most of us are Atlassian users like yourself, not (necessarily) employees of Atlassian. We don't have access to your environment. This community is an open public forum.

Hi @Parag Dhake You should switch to the new endpoint ASAP, the other endpoint is phased out over time. There is no set timeline for this, this API option is actively being disabled on every Cloud instance. Expect this to be gone, before the end of the year, as the article stated it should have been removed already before…

Hi @Buckeye Admin Welcome to the community. This is not possible, there is also no open feature request for this (https://jira.atlassian.com/secure/Dashboard.jspa You could raise this.

Hi @Ricard Bou Use a CSV or JSON import option. Or look at Asset Data Manager * https://support.atlassian.com/assets/docs/import-objects-into-asset-in-jira-service-management/ * https://support.atlassian.com/assets/docs/connect-cleanse-reconcile-data-with-assets-data-manager/ Assets or JSM does't have ootb integrations.…

Hi @KC Welcome to the community. Look at why so many notifications are sent, are the notifications schemes used on projects ready for an overhaul. Make the subject of an alert escalations clear. User can also define email settings in their personal profile. All options you can go over to minimise notifications to users. In…

hi @Jesse Ortega Jr For clarity, if you refer to the reporter field and the approver field of the issue or are you using the creator, as the creator field is not on an issue.

Also does the customer need to login.

Then they should see the project to be selected on the portal.

Hi @Ash Scott No another step in a workflow that is set up with an approval can use a different group. In the custom field Approver - CEO, have you set default members or are they set on when the request is created and have these users singed in to the system once?

Hi @Calvin If a user exist in ria they can see JSM issues without granting them a JSM license, but they will need to have a Jira license. See this KB, https://support.atlassian.com/jira-service-management-cloud/docs/give-jira-users-permission-to-view-service-project-issues/ If you don't have Jira but only JSM, then you…

Hi @Jelani B. Can you provide screenshots on what you are referencing to in your instance? The link you shared contains information on that users instance where they made a custom field called approval. So don't focus on that field name in that community article. What user or group field is used in your approval in the…

Hi @Jesse Ortega Jr Then try to use the trigger work item transitioned from the 1st to second approval.

Hi @Bridget Welcome to the community. Currently no this an't be seeen, there is a feature request fro this, see; API-264 

Hi @Sebastian Santoyo When are you sending this email, on issue creation? Then its correct the values are empty as the SLA calculation is only Done after the issue creation. You need to de a re-fetch action. Also you need to use the smart value as; {{issue.customfield_XXXXX.ongoingCycle.goalDuration.friendly}} See also…

Hi @Jesse Ortega Jr Why are you using approval completed trigger? In my opinion you should use the Approval Required trigger.

Have you used the demo CSV from the Xray documentation, the naming needs to be accurate. Do you also have an id column and a key column, specifying the issue key of the Test issue in Jira. See an example: https://docs.getxray.app/space/XRAYCLOUD/44565062/Importing+Tests+using+Test+Case+Importer 

Hi @Thirunaga Palanichamy Welcome to the community. What does you CSV look like, does it contain a column that specifies the test typ, which then states manual? This is mandatory on import

Hi @Calvin You need to try: [{{issue.key}}|(issue.url)] I had a typo in my previous response, the separator between the name and url needs to be a pipe symbol.

Are any other permissions given to "Service Project Customer - Portal Access"? At least browse is mandatory otherwise customers can't see the project.

Hi @Dinesh Kumar Is this banner an ootb addition or based on a 3rd party app? What is you edit he page, what is the macro that is used for the banner?

Hi @Dinesh Kumar No screenshot has been added.

Hi @O G Welcome to the community. You currently can't as this is noted as a bug, reference you already mentioned CONFCLOUD-78610 

Hi @Andres Haavel Did you try another bowser or clear your cache and cookies, disable browser add-ons used, or just try an incognito window?

Hi @Dinesh Kumar Welcome to the community. As you are on DC, check the logs for errors. Can you also provide a screenshot?

Which permissions are granted to the role Service Desk Customer in the permission scheme used on the project?

Hi @Richard Cieslik You need to use the nextPageToken option. https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-search/#api-rest-api-3-search-jql-get 

Hi @M. Saravana Ganesh Welcome to the community. API V2 isn't deprecated, som functions of the Rest API v2 and v3 have been depreciated or removed. Also as mention JiraPS is not maintained or even developed by Atlassian. Contact the owners/developers of JiraPS for a replacement command

Hi @Chloe Ruan Welcome to the community. Proforma (naming doesn't exist in Cloud anymore) or Forms is only option in a JSM project. In Cloud other Jira projects have a form option, but this is not based on advanced forms like the forms in a JSM project. Also Jira Cloud has no CSS option to hide menus, like Jira DC has

Hi @Vadim Gantman You will need to do the following: * Add the new issue type to all the used issue type schemes on the projects you want use the issue type * Add the used screen scheme to the issue type screen schemes used by the projects you want to add the issue type * Add the workflow of the issue type to the workflow…

Hi @Theresa Barnard (Cloud Admin) Please show the customer and people and access options set on the JSM project.