Marc -Devoteam- Community Champion

Hi @marijus grybauskas Welcome to the community. Are you referring to a from used on a request type in JSM. You can access a JSM project without logging in, see this KB; https://confluence.atlassian.com/servicedeskcloud/blog/2017/04/introducing-the-login-free-portal-for-jira-service-desk-cloud 

Hi @Joerg Rehberg Why not use IP restrictions via Atlassian. Only allow confluence access from within the company network, if people need to connect via VPN first, set IP allow-list for the internal network only. https://support.atlassian.com/security-and-access-policies/docs/specify-ip-addresses-for-product-access/ 

Hi @Koloman Pfeffer CQL ID is not a page id, this is a content ID (Search for content that have a given content ID) You would have first set a content ID to to the specific content to use this in CQL https://developer.atlassian.com/cloud/confluence/rest/v2/api-group-content-properties/#api-pages-page-id-properties-post 

Hi @Koloman Pfeffer Question, what if you use a normal condition and not the condition in the trigger? Second question, what is the ID, is this a page ID, this won't work. ID in CQL relates to to a piece of content that is on the page that has been set with a content ID If I'm wrong here and you do have content with an id,…

Hi @Thomas Pedersen Ljungstrom This KB article should provide the correct pointers, https://support.atlassian.com/jira/kb/how-to-import-assets-object-types-with-attributes-referencing-existing-objects/ I think the multiple attributes should be in a single column, but no entirely sure.

HI @Eckhard Lanzinger Welcome to the community. This should be possible, by using the API. https://developer.atlassian.com/cloud/confluence/rest/v2/api-group-custom-content/#api-custom-content-id-put You would 1st need to get the content ID of the picture or file or set a content property id as a starts.

Hi @Rosalía Moreno Domínguez Welcome to the community. Do you mean 2 Confluence instances, so they have a different URL? Then a user needs to have a license on both or be a guest on both instances, or a combination.

Hi @Koloman Pfeffer Check this support article for possible solutions, automation-error-actor-does-not-have-permission-to-view 

Hi @Rogerio Honorio Da Silva Junior Check your the personal settings of your account and in there the email settings.

Hi @Michaela Welcome to the community. Ootb Dashboard can't be exported, you will need to use a 3rd party marketplace app to provide this. Build you dashboard using there gadgets adn then export the information, see as example Custom charts for Jira

Hi @Joerg Rehberg You could use the guests feature in Confluence, for each paid user you can use 5 guests. So for 500 user you could have 2500 guests, these are free of charge. invite-guests-for-external-collaboration

Hi @Lucas Pereira dos Santos Welcome to the community. In you plan settings you can define the way of scheduling based on hours, days or story points. The feature is exactly the same as for story points, but you will need to do your estimation on all related items in the plans based on the same estimation.

Hi @Thomas Brennan This is not simple and could/will lead to loops. Example. You have issue A and link this to B and B has links to C and D, but D is also already linked to B, then you will get a loop. But if you have an extra custom field that you specify as in you example, you could try to use a lookup and then branch…

Hi @Theranize Welcome to the community. Some questions, besides the one from @Valerie Knapp What workflow status are visible on the board, are the stories in any of these statuses? What type of project are you using, and are the stories from a single or multiple project(s)?

Salut @Doriane LE GUERN Il semble que le problème vienne de l'application Refined. Vous pouvez adresser votre question à leur service après-vente. https://help.refined.com/page/contact-us 

Hi @Michelle La-Mar Welcome to the community. You could start using Team and user on call schedules, then base the rule on the Team and the on call schedule. But on the side, people do need to take lunch, is there such a need to get them out? Does this depend on an SLA goal or else?

Hi @Jared Grywacheski Based on the documentation you shared, I can't figure this one out as well. Might be worth to raise this with Atlassian Support

Hi @isabella As mentioned by @Susan Waldrip , this is now called Jira Apps. But this integration needs to be enabled from a JSM project https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-slack/ 

Hi @assem.alghobary Welcome to the community. The requests resolved with an article is when an agent adds an article in the comment and share with the customer. Without an article, its set a resolved only.

Hi @Ethan Ng Welcome to the community. This is to get started from scratch, with a new Jira instance, see https://www.atlassian.com/software/jira/guides/getting-started/basics#step-1-create-a-project to setup a relevant DevOps solution.

HI @Himanshi Tanwar Welcome to the community. It seems this app doesn't provide Dashboard Gadgets, you could raise a suggestion with the app developer. Suggest+features+and+explore+our+roadmap 

Hi @willemjan92 Welcome to the community. No this calculation can't be disabled. Your Original Estimate is indeed a possible guess or set time frame. The logged time should provide the indication on the actual time spent, this should give information to improve on setting the original estimation.

Hi @Mirjam Naves I overlooked this, this is a Cloud only function. This function doesn't exist on DC.

Hi @tyrone kimble You can't, as the test evidence is stored in Xray and not in Jira. The only work around that could work in theory is to have an automation that fetches the attachment via the Xray API and then use the Confluence API via to store the attachement on a page * Get the Xray attachment * Create Confluence…

Hi @Mirjam Naves You cloud look at setting at creating a 2nd help center, that only has this project and remove the project from the main help center. See, create-and-manage-help-centers 

Hi @Mirjam Naves Yes, then you need to only allow customers form hat client to that project. Suggestion would be to change the customer permissions to restricted on this project, so only invited customers can access this project.

Hi @Michael Lui Here in community, most of us are Atlassian users like yourself, not (necessarily) employees of Atlassian. We don't have access to your environment. This community is an open public forum. @Hans Polder , @Tomislav Tobijas could you mention this post to an Atlassian representative, to help out in this case?

Hi @Kelwin Peralta Related to you example, the field Additional Notes, is not added to a screen. Are the created fields add to the screens related to the work items used on the request types?

Hi @isabella Welcome to the community. This means you are not a Jira admin or site or org admin. You might be a project admin, so you need to reach out to a Jira admin on your instance.

Hi @Ample Admin I can't recreate this action. I tried it on a free plan instance and it works on my site. Are you listed as an admin on the JSM project and do yuo have a JSM agent license? PS. Don't mention GDPR related or a link to your instance. This community is an open public forum. Here in community, most of us are…