Marc -Devoteam- Community Champion

Hi @Lukas Maul Is the form is already ion the issue and filled out already? Then you should be able to use: {{issue.forms.<form-id>.dringlichkeit-auswahl.label}}

Hi @Nicole Saenger What if you add a re-fetch action into the automation rule, directly after the trigger of the rule.

Hi @Kelwin Peralta Welcome to the community. What kind of custom fields are this, what is the context set in the custom field, are you providing a default option or value on the request?

Hi @vincenzo.spatafora You could use {{issue.fixVersions.first.releaseDate}} Or use the solution @Valerie Knapp provided.

Hi @aince Welcome to the community. You could use the API for this. see api-v1-alerts-id-tags-post 

Hi @Trixie Johnson I agee with @Valerie Knapp . But to be sure and not have to change any page where you use this macro, I suggest you start using the new macro.

Hi @Reshmi Jana Welcome to the community. I suspect you want to create an issue in Jira, correct? The 1st issue I see is this: fields": { "issuetype": { "name": "Story"}, "project": { "key": "ESI" this needs to be: fields": { "issuetype": { ":id": "<id of issue type story, not the name>" }, "project": { "id": "<id of the…

Hi @Emmy Castle Welcome to the community. What banner did you or are you seeing on your instance, you have not provided it in your question?

Hi @Gina.Lee Welcome to the community. The following are ootb options and ca't be hidden: * Reports * Knowledge Base * Channels The other options seem to be from 3rd party apps installed on your instance. You need to look into the documentation of the apps if this is possible or reach out to the vendor/developer of the app.

Hi @Jan Riis Sørensen Welcome to the community. I suspect you mean test executions are done based on the test related to the sub-task. You will have to use Xray's GraphQL endpoint to get the Test Runs from this Test Execution: GraphQL API - Xray Cloud Documentation - Xray Then based on if the result is that all are done,…

Hi @VLTKIM If you sent a web request to the Teams API, what does this API endpoint expect and how does it need to be constructed. Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show…

Hi @nikhil.mishra On the webhook configuration in Jira you can only set a condition based on JQL to limit execution. See https://developer.atlassian.com/cloud/jira/platform/webhooks/ Or Create automation rules, you will need 2 rules. One has the trigger work item creation and one has work item edited/updated Then set the…

Hi @Maralee Grajo Can you provide the result from the API call< this can help to see how we might can get the sys_id?

Hi @Svante Gustafsson Björkegren What if you would simply do: {{webResponse.body.values.attributes.objectTypeAttributeId}} Do you get all the ID's then?

Hi @Humberto Gomes Ootb there is no solution for this. I know of an app on the marketplace that provides SMS to ticket, its called Omnichat for Jira Service Management which supports SMS. You could review this app and go over the documentation on how this app works and what the imapct on your instance or customers is.

So if you now in you automation rule use https://<your-instance-name>.atlassian.net/rest/api/3/user/search?query={{qTestReporter}} or https://<your-instance-name>.atlassian.net/rest/api/3/user/search?query="{{qTestReporter}}" Then a log action {{webResponse.boy.accountId}} should provide the account ID

Hi @MOOC Tac Thanh What is the result when you just make the get in your browser or a tool like postman So make a call in the browser window via: https://<your-instance-name>.atlassian.net/rest/api/3/user/search?query=Tac Than MOOC or https://<your-instance-name>.atlassian.net/rest/api/3/user/search?query="Tac Than MOOC"…

Hi @Urmo First of all in the form configuration you need to set the option on the form "Attach a PDF version of this form each time it‘s resubmitted" so that the form is added as an attachment on the ticket. Then your rule trigger should be When: Forms Submitted Add a delay in the rule, as adding the from can take some…

Hi @stuart hogg Aha, SSO makes use of the email address not the username anymore. So you will have to adjust the jql in the quick filter. Filters will not be updated based on theses changes based on SSO.

Hi @MOOC Tac Thanh As @Bill Sheboy mentioned, check the option "Delay execution of subsequent rule actions until we've received a response for this web request" Save the rule and run again

Hi @Idoia Cruz You will need to go to the View, and by using the 3 dots option, configure the view, in the options shown, use the columns option and move the status you ticket is in from the In Progress column to the TO DO column.

Hi @Youssef Soliman How is you mapping defined in assets?

Hi @Francis Massicotte Not that I'm aware of. Check the JSM projects permission scheme, which roles, groups users are in Browse and Create issues? Looks like role "Service Project Customer - Portal Access" has no access to create tickets

Hi @stuart hogg The filter is correct, but there are no results. What. is you remove the text stuart.hogg and start typing stuart and have autocomplete provide values and choose your one, do you get results then? If there are no results, you are sure the jql is correct, but then the quick filter works, because there are no…

Hi @Daryl Marsh Ah, its probably under apps, based on the latest Confluence GUI changes.

Hi @jvigeant Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request. This will help other community member trying to solve the same or provide them with a work around P.S. If the answer is very valuable to you, please share some kudos.

Hi @MOOC Tac Thanh So you created a variable called qTestReporter So then use the API call: /rest/api/3/user/search?query={{qTestReporter}} Other question what kind of Toke do you use a full API or a scoped API token? If you use a scoped API token, then you need to use the API call like:…

Hi @Daryl Marsh It's on the image in the document I shard. Press the 3 dots on the Confluence page and select the option: Generate Custom Charts export images Then export the page.

Hi @stuart hogg The quick filter is a JQL. If you go to the Issue option in the main toolbar and choose search for issues and you use the JQL: assignee = stuart.hogg Do you get results? From the results are there issues that should appear on the board, based on the board filter (see menu General in the board configuration)…

Hi @David Quiram You could add a Forms Submitter validator on the create action. BUT, make sure any request that uses the work item has a form otherwise requests types with no form using the work type will not be created as the validation will fail. Fields to be set won't work or automation as a field can be filled from…