Marc -Devoteam- Community Champion

Hi @AS What Zephyr product are you using, Zephyr or Zephyr Essential? But if I look at both API option, they seem the same and the only option is to add a link to a file as mentioned by @Andy Barbet There are no options to add an attchment.

The Fantastic Four rock!!!

Definitely the SLA Chaos solution from SaasJet

I find the Sprint Planner app very useful and intuitive.

Hi @Dan Allenby @Matteo Vecchiato is correct, if you Slack tenant has API open, and of corse you need to have a slack account and the correct permissions on your slack tenant,

Hi, For me Track all changes, as manier time I get questions who or how did this occur.

Hi @Alain Gagne Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request. This will help other community member trying to solve the same or provide them with a work around P.S. If the answer is very valuable to you, please share some kudos.

Hi @cnoffsinger Welcome to the community. It seems the documentation is outdated, as the Teams option moved from the project to a standalone option. I provided feedback on the article that it is incorrect, please do the same (see link at the bottom of the documentation page) or raise a support request with Atlassian…

Hi @Patrik Vincej As you mention other browsers don't work as wel.. Can you provide more context, where is the table and how is your view. Is this table in the description field or else, is an 3rd party app involved? The screenshots you added, are so specific, on the issue, but don't show where you experience this.

Hi @Eitzaz Haider First it was not an Atlassian issue, but it was relate to the AWS problem from yesterday. Currently I can reach all my instances again, yesterday some of them I could reach. If you still experience issues, contact Atlassian Support

Hi @Barak Glanz All instances I manage I can access again, after the AWS outage from Yesterday. Clear you cache and cookies or try an incognito window or another browser.

Hi @serge calderara That is what I mentioned. Using a user picker field requires the user to exist, you can't use mail addresses for not registered users.

Hi @Sander van Laarhoven A Team is set a capacity. How your PW/SM plans the sprint, this could overflow the Team capacity. If there was auto-scheduling based on story point, this could lead to have an import Story be in the last sprint of the Epic time line Based on the backlog items should be planned in a sprint not on…

Hi @John Bradley There are open feature request for this, see; * https://jira.atlassian.com/browse/JRACLOUD-95832 * https://jira.atlassian.com/browse/JRACLOUD-94173 

Hi @rahul sharma Remove the condition after the scheduled trigger, this will cause failures and is not needed. This as based on the JQL in the scheduled trigger, it will only find issues based as result of the JQL in the trigger.

Hi @serge calderara I have no contact on this with the vendor. The option @Valerie Knapp suggested works, but getting email address from a description (text) is always tricky. Also if the email addresses are from existing customers in Jira, a field picker, can't be set until these email addresses are related to a customer.

HI @John Bradley Yes, the option is to have scheduled rules made by "users" and yes this can only be form moe then 2 weeks in the future. Otherwise an automation can only be created by a project admin or a higher level admin.

Hola @Fabrício Fernandes de Souza , Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request. This will help other community member trying to solve the same or provide them with a work around P.S. If the answer is very valuable to you, please share some kudos.

HI @Sergey In the future, please create a new question, than asking information from the community on an old question. On topic: View your SLA and see what the goal or goals in the SLA are set to. Does your issue, which is missing the SLA section fall into any of the goals set in the SLA? If not, that means you need to…

Hi @US20 sfung Can you share screenshots, please of the portal and the configuraiton?

Hi @rahul sharma Set the JQL in the scheduled action to: Project = NIS and resolution = unresolved and "Target start" = startOfDay("-7d") The condition is not needed, as only items matching the JQL are already found. 

Hi @Stuart Carter Invites are managed by settings in the administration of Jira, if a site or org admin set this to not be possible, as Jira or project admin, you can't. Yes the error could be clearer, but anyway this where invite options are managed. Please accept my answer as a solution, if my answer helped to solve or…

Hi @Anna Guliaeva Welcome to the community. You still can download the Atlassian Companion app. https://update-nucleus.atlassian.com/Atlassian-Companion/291cb34fe2296e5fb82b83a04704c9b4/latest/darwin/x64/Atlassian%20Companion.dmg?_ga=2.10316533.1504161906.1537741913-1368551695.1536192141 There is no mobile app option for…

HI @Yasmine Yusuf You could try top reach support via https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/ 

Hi @Stark Jürgen Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant actions/conditions/branches. 4. images showing the…

Hi @Rafał Skrzeczkowski Have you been assigned a JSM license, by the response you get on SLA, it seems not to be so. You can be admin on a JSM project, but if you don't have a JSM license, you won't. be able to see all information. To summarize, you don't have the agent license assigned (JSM license)

HI @US20 sfung Welcome to the community. IF you have setup a JSM project and created ac form, ac form needs to be linked to a request type, existing or new one created.

Hi @Yohan Allix In User management in Administration, go to the Apps section, then to sites, choose your site, in the site settings, there is the JSM option and Portal only customer section is the only option under it. There you can, by using the 3 dots after a customer, reset the password.

Hi @Randall Johnson First check your personal email settings, as most people have set them to not send email on own taken actions

Hi @Vasileios Kostogiannakis To me permission seems ok, but what if you disable the restrictions in the app configuration, does it work then? If so the set restrictions, then seem to not to be working or not correct.