Marc -Devoteam- Community Champion

Hi @Harald Heinz You can use a lookup table in the automation https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Create-lookup-table Of course IF/ELSE as mentioned by @Kai Becker will work as well

Hi @Alex Gay Yes this is required, there needs to be a local agent in place. So this means a server or your personal device.

HI @Bharathi Where are you storing the board id and sprint name, when using sprint completed. Are you storing these values in variables? You would need to do this.

Hi @stefano_amenta No they don't, simplest way is to add a group containing all internal users to the JSM project in the role Service Desk Customer

Hi @Sofiya Nikolova You will need to contact Atlassian Support They are able to cancel the current import, if you cancel an import, this seems to be the case.

Hi @rolive No screenshots are shown on my end. Best is to save the files and then upload them.

Hi @Mathew Lederman No there is not. There is no option to force users to provide information into a comment on the portal. There might be options with the app "Actions for Jira Service Management".

Hi @Tim Patrick Have you been able to get such results using an AQL? If you have, you could use the assets macro in Confluence and use the same AQL and see the results.

Hi @Michelle Kirk Create extra attributes, based on status or select. You can add extra statuses in the schema settings.

Hi @Wiliams Jr. Welcome to the community. Can you provide some more context, screenshots etc. Are you creating the issue via the portal or directly on the project?

Hi @Prakhar Then this endpiont is not eligible for using a scoped API token, so no service account or scoped token from a real user account can be used., Only a full user API token can be used.

Hi @Martin Hirsch In Jira, use the cog wheel and choose the option "User Management", if you don't have this option, you can't make the changes you want. Then you would need to reach out to a site or org admin.

Hi @Urmo Currently no, there is not API endpoint to get active users. You can vote and follow this feature request, JRACLOUD-72130 

Hi @Evert Morren Atlas Admin Are you sure, check all users and see if the one visible has another account iwth the same name, but with a different mail address.

Hi @Patricia Peña Ramón Based on your shown images what are the section settings. The fields below the section are visible within the request on the portal. What is your exact issue. Can you show your full form and all details of the sections in the form?

Hi @Matheus Bittencourt This is correct, read email in the mailbox used for JSM will not be processed. Email need to be unread to be processed. If JSM processes them they are marked as read.

Hi @Raheem Pillay Welcome to the community. There are JQL options to use customer detail fields. This can be based on certain fields only, like Reporter, Assignee, and any other User field. See this KB; https://support.atlassian.com/jira-service-management-cloud/docs/create-queues-based-on-customer-details/

Hi @Josh Williams What are you referring to, reporting based on user or per issue status?

Hi @rolive Your screenshots don't seem to have been posted, can you post them again? Could it be related to slack instance permissions?

Hi @Arturo Pichardo Welcome to the community. I'm not aware of a limit. You could raise a support request to Atlassian

Hi @Martin Hirsch Within Atlassian Administration take the following steps" * Go to the Apps section * In the Apps section open the Site section * Pick your site * In the Site settings, choose Jira Service Management * Pick Portal Only Customers * You can remove the customers here

Hi @Prakhar What API endpint are you using, does that endpoint available from granular scopes?

Hi @Ron W No you will need Atlassian Guard for this, if you want to manage your users and have SSO in place. If you don't want an IDP integration, you can only invite users. User who sent an email, will be ome a user in the system, but users in CC not. Users in CC will be listed as request participants, they could create…

Hi @Serhii Okhotnik Welcome to the community. See this article from @Bill Sheboy , https://community.atlassian.com/forums/Jira-questions/Automation-JQL-and-iterating-with-an-index/qaq-p/2962250 It might provide you some guidance, or maybe Bill is willing to look at this request?

Hi @Prakhar Did you use the correct API endpoint when using the API endpoint? See this KB, on using a scoped token. https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/

Hi @Werner Wertitsch Can't an admin of your instance check this for you? If not and admin could raise an issue via Atlassian Support 

Hi @Aaron P_ This is not possible custom fields can't be aded and transitions screens, also don't apply to the portal. There are 3rd party apps that can provide the option to have more information on the portal, but still information can't be edited from the portal. Customers can create request via the portal, for editing,…

Hi @david_phillips Parent/child relation between an Epic and a Story is not a sub-taks relation, so the sub-tasks condition in the workflow doesn't work for this. This is not possible without 3rd party apps to extended workflow options. Als see this feature request, JRACLOUD-79291 

Hi @Bianca de Weerd Could you provide screenshots of this, pls? I created a new space in my instance and I can add 10 email addresses. So I can't replicate your current issue. Other question, why do you require so much addresses, what is the requirement for this?

Excellent way to get more information on usage of Confluence databases. P.S. I already completed the course, but this is not shown as completed on the learning badge in my profile on the community