Marc -Devoteam- Community Champion

Hi @Chris Villon and @Cristy Flaherty I see you tired clearing cache and cookies, is the result the same on using another browser or incognito window? Are there any browser plugins active? I have tried to replicate this, on multiple instances and I can't replciate this behaviour.

Hi @Celia Carballea Welcome to the community. For releases there are not ootb dependency options. Within Jira Plans dependencies relate on work item links In Plans you can see releases in the timeline based on release date, but not depended on each other, Currently, you options in Plans are to manually create a dependency…

Hi @Syed Arbab Ahmed Welcome to the community. Because this involves specific billing adjustments or manual site restoration, The Atlassian Billing and Licensing team will need to handle this. - To get this resolved, please follow these steps to create a support ticket: - Open a browser in Incognito/Private mode (this is…

HI @Alex Astafiev Welcome to the community. First are you an admin on the instance this relates to (not space admin) if you are not then ask one of the admins to raise a request for you. Second if this is a Free instance, you are not eligible for support, then this involves specific account adjustments or manual site…

Hi @Varun Chillamcharla Welcome to the community. Other options (besides provides ones) are: * Simply remove it from the Edit screen related to the work item type, then this field can't be edited. You need to create separate screens for create view and edit and set this in Screen Scheme and link this to the Work Item…

HI @ani_asatryan Ok, but still Word uses all kind of markup and coding, that can cause strange behaviour on import. As mentioned by @Kris Klima _K15t_ copy/paste works better in most cases then importing. And as he asked are you using the native import or a 3rd party solution?

Hi @Samantha Snyder Take the following route. Because this involves specific billing adjustments or manual site restoration, The Atlassian Billing and Licensing team will need to handle this. - To get this resolved, please follow these steps to create a support ticket: - Open a browser in Incognito/Private mode (this is…

Hi @Michelle Kramer Welcome to the community. Go to the board settings, see 3dots next to the board name and in the Layout section you will find the quick filters.

HI @rajeswari saravanan This could be done in automation trigger the floe, by the transition, add conditions in the rule if needed. Then add a web request action and use this API endpoint; https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-project-templates/#api-rest-api-3-project-template-post 

HI @Federico Frade On the web request action in the authorization of the call, is the email:apikey converted to base64 and noted as Basic <result of the conversion> Example:

Hi @Business Cilans Welcome to the community. Because this involves specific billing adjustments or manual site restoration, The Atlassian Billing and Licensing team will need to handle this. - To get this resolved, please follow these steps to create a support ticket: - Open a browser in Incognito/Private mode (this is…

Hi @Ida Trolldalen-Nystrøm Welcome to the community. This can be done via the Team Work Graph, so knowledge is presented using Rovo Customer-Service-Management-Setup-Guide-for-New-Teams 

Hi @Priya Chakraborty See all related Jira Service Management documentation

* Yes * Any Rovo related topics, as well as no code building apps using Rovo I'm happy it's just around the corner!!!

Hi @Priya Chakraborty See https://www.atlassian.com/software/jira/service-management 

Hi @Priya Chakraborty This is a paid 3rd party solution from the Atlassian Marketplace. This is an app developed by a 3rd party. This is based that a user has a Jira license, and this is not what you want. You only want them to raise a ticket. Use a service management space for these kind of processes.

Hi @Priya Chakraborty Have a JSM space with a portal in place. service-request-management - how-it-works You can't use normal Jira spaces for this as this would require the user to have a license.

Hi @José Aguilar Because this involves specific billing adjustments or manual site restoration, The Atlassian Billing and Licensing team will need to handle this. - To get this resolved, please follow these steps to create a support ticket: - Open a browser in Incognito/Private mode (this is important to ensure you aren't…

Hi @Bruce Wilson I suggest that you start using Assets, in an assets schema set you suppliers as objects and you can add related information in attributs. By use of custom fields of type assets you can access this information and place this on your Jira work items

Hi @Priya Chakraborty Can you provide some more context, the user left the compnny, or another function. If this user needs to still be able to raise issues, grant the user a customer license and add him to the customers on the required JSM portal

Hi @Umme rubab The reply is not related to Atlassian itself, but to the Institute that uses Atlassian products. You will have to contact the institute for further information. But furthermore this institute is clearly using Atlassians Product Jira Service Management and the mail address you used is linked to a service…

Hi @Chance Zhang Here on the portal we can't grant access to instances. This is a public community forum for users of Atlassian product to help each other, but we can't access instances or grant access to instances. Not even official Atlassian Support will honour such a request. You will need to contact an admin of the…

Live chat needs Rovo, and on free instances there is no Rovo. Live Chat is also stated for paid subscriptions only.

Hi @Andrea Robbins This is not possible on a free instance, as there is no Rovo

Hi @syee Group By options can't be adjusted. Filters you can use user pickers, but this field needs to be added to the plan first. This can be done in the plan settings under "Timeline" add custom fields here.

Hi @Naveenbabu Ananthan Have you used this articel for the setup and created all required credentials on all sided? https://support.atlassian.com/jira-software-cloud/docs/set-up-claude-agent-for-jira/ 

Hi @ani_asatryan This is something in the markup of the word document. Is there an extra white-line in the doc or a soft or hard new line? I detest the MS markup in documents it is never just simple text, there is always underlying code or marukp.

Hi @aryaman_agrawal It's all related to permission, you grant a group an edit based on the set property. All users in that group need to be in role on the permission scheme that at least grants, browse, edit and transitions. Are all members granted a Jira license?

Hi @Tebeebi Jombai Welcome to the community. Because this involves specific billing adjustments or manual site restoration, The Atlassian Billing and Licensing team will need to handle this. - To get this resolved, please follow these steps to create a support ticket: - Open a browser in Incognito/Private mode (this is…

HI @aryaman_agrawal Welcome to the community. Next to the valid point from @Kai Krause Are all member of this group part of a role in the permission scheme that allows editing or is this group listed in the permission scheme?