Kate Pawlak _Appsvio_ Community Champion

Hi, Thank you @Wim Abts for mentioning our app Feature Bundle for Jira Service Management. Unfortunately, hiding request types depending on conditions is available only for server / data center. Due to current limitations, we, as an app creator, are not able to develop a such feature for JSM cloud :( Btw, the correct link…

I'm also thinking of using ScriptRunner for Jira which is one of the most popular apps in the ecosystem and a lot of companies use it. Unfortunately, I'm not familiar with writing scripts, so maybe someone from Adaptavist will help with this idea - @Nic Brough -Adaptavist- ? 🤔 @morty - as you can see, you have a lot of…

Ok, thanks for the clarification. Now I understand your proposals. In case of the first automation, we have to remember to add this Customer Care ID custom field to the request form if this value should be displayed for customer. It'll be good to add a description what is the purpose of this field. For me, the second idea…

Hi, If you're an agent, you will see an email when you hover on the Reporter field. But if this person hidden this information in their personal setting in the Atlassian account, you don't see it. Cheers, Kate

Hi @Dorothy Callahan , Please go to the issue (in Jira, not on the portal) and check if the Request type field is filled with value.

But as I understand you have to add a custom field where this value will be added from the Assignee field. To show it on the request, you have to add it to the request form, so it makes your customers confused and think that they have to fill this field. So, what is technically possible doesn't always have the correct…

Hi, As a @Mark Segall wrote it's a native behavior. You, as a user using issue view, can add attachments to the text fields (if you have proper permission). In the case of customers who have access only to the request view, they can add images as attachments (in the Attachment field or during adding a comment to the…

Hi @Jennifer I'm not sure if I correctly understand your case. Do you want to have a field which values you can export to excel and this field has to have options in the following hierarchy: D - C -- B --- A ?

Hi @morty - , Using native functionalities, it's impossible to present the request's Assignee. You can display Assignee on the Request page as an additional column. You can also vote for the feature request which Patrik listed in the comment. But looking for other requests we can wait and wait without any resolution for…

Beautiful dog 😍

Hi, To share information between different Jira / JSM instances, your customers have to access both of them. It's a native possibility. You can also use some apps from the Atlassian Marketplace. They make a connection between instances and synchronize information between them. The most popular is Exalate Jira Issue Sync.…

Hi @Mike Ross , If you want to limit some request types to customers, it's not possible to do it on the cloud. In the server/data center version, it's possible to achieve it using Feature Bundle for Jira Service Management. Unfortunately, due to technical limitations from the Atlassian side, we can't do the same feature on…

Welcome to the Atlassian family 👏 Btw, @Tamanna Godara is there any place where all community leaders are listed?

Hi, From what I can see, you use a business project. You can filter your result by clicking Filter > More filters > select values from dropdowns: If you want to export your issues to the file or need more specific filtering, you have to go to the issue navigator: In the issue navigator the export option is available on the…

@Neda Ghavami could you please share your use case? Why do you need a dropdown menu instead of text field?

I'll be glad to connect 🤗 https://www.linkedin.com/in/katarzynazofiapawlak/

Hi, There is no such functionality in the native Jira and Jira Service Management. You can add additional custom fields on the request form but it's not comfortable and the usability of this solution is horrible. Especially, if you have a lot of customers, and they create more than one ticket. To collect information about…

Hi @Sean Reilly , Currently, it's not possible to add any additional columns to this view. You can create a ticket in Atlassian's Jira with this new request: https://jira.atlassian.com/secure/Dashboard.jspa Best regards, Kate

Hi @i_kiyaev , It's not possible. You can only use these predefined categories. Best regards, Kate

Hi @Thomas Griem , You can add an announcement banner to your customer portal which will be visible to customers. You can put there some useful information with links. But it'll be one text per portal. If you want to have different text for request types, I can recommend our app Feature Bundle for Jira Service Management.…

Category in Jira Service Management are described here: https://community.atlassian.com/t5/Jira-Service-Management-articles/Work-categories-are-available-in-Jira-Service-Management/ba-p/1995559 They're strongly connected with other features. As I see, this field is locked and you can't edit it or add your options. Please…

Hi @Mihai Marculescu , It's not possible to do it natively as @Support Team [Clearvision] mentioned. You can try using the app which provides wide possibilities for requests page customization: My Requests Extension for Jira Service Management. It's not only about adding additional columns on this page but also saving…

I see a lot of fantastic candidates for our Doggy Department 🐶 Let's share them in this post: Happy International Dog Day 🐶 

Hi Boris 😍

Don't worry! We're waiting for National Cat Day :)

What a beautiful T-shirt!

Hello 👋 I'm not a podcast fan (I can't focus on listening) so I'm so glad transcription is available! I have listened to (or rather read) all of them. However, the following topic touches me the most: Should you really wear pajamas to a Zoom meeting? I must admit that the pandemic and working from home have changed my…

Hi Marianna, Is "category" the custom field? Could you please share your screen? It'll definitely a help. Kate

Hi Kuno 😊 

Hi Arnold, I would love to hug you 🤗