Tom Jones [Appsvio] Atlassian Partner

@Bill Bayer Thanks for reminding me about this rule 👍 

Hi @Bill Bayer It looks like a perfect case for the Customer Details app. It has a post-function to copy user-related data into the issue. I thought it might be useful in your case. Please keep in mind I'm one of the folks behind the recommended app. Tom

Hi The Scheduled Templates is designed for handling reoccurring tasks. Here you have links that might be useful for further playing with the app. * Documentation * Try it page * Reviews page Hope you find this app useful. In case of any questions, let us know!

@Nikos Alexakis @Alex Koxaras -Relational- There is another very useful app for any JSM implementation: https://marketplace.atlassian.com/apps/1218221/feature-bundle-for-jira-service-management?hosting=cloud&tab=overview

Hi @Carlos Ramirez As @Jack Brickey mentioned, there are apps available on the Marketplace with the requested feature. I'd recommend you to test our own Customer Details. This app provides additional fields to organizations and customers. Feel free to book a demo at Clendly. We are also available in a LiveChat within the…

Hi @tletz24 You can use Automation and it should be ok for most simple cases. But if you are looking for something advanced then a dedicated app would be a better choice. I'm a vendor of Scheduled Templates which provides features like: * private and public templates * dynamic due date * Epic-Story and parent-subtask…

Hi @Rob Smith We are vendor of Scheduled Templates which has a feature to create a three-level tree of issues from the template. Cheers, 

Hi @akshat.tandon Automation is fine for basic use cases. If you need anything more like a dynamic due date, Epic-Story template, adding a newly created issue to the sprint that third-party app like Scheduled Template might bring more value. Cheers,

Hi, It comes from a third-party app, I can't remember from which exactly. I guess you should click on the Advanced tab to provide a CRON expression. If you need an easy-to-use the scheduled template feature, I'd recommend testing the Scheduled Templates app. It's super-easy. Cheers, 

Hi, Yes, you can. All you need to do is to select Scheduled from the available triggers. Please keep in mind that this approach has limitations and not provide advanced features like: * dynamic due date * putting created issue in the sprint * creating an issue with manual trigger * manage such templates might be a…

Hi Rocsana There are a bunch of ready-to-use apps with template feature. I'm from Appsvio and we have our own solution called Scheduled Templates. It does exactly what you are looking for. You can book a zoom call with our support to help you onboard with the app. Cheers, 

Hi, Writing recurring tasks app from scratch might be a nightmare. There are many factors you need to consider: * Different type of triggers (manual, CRON, workflow) * Proper implementation of task execution * Performance * User interface (if required) * Specific features like dynamic due date In most cases, ready-to-use…

Hi, By default, all requests are visible to the reporter. To meet your needs, you can use the Automation module to change the reporter to any technical user. After that, the issue will be no longer available to the original reporter on the Portal. Cheers, 

Hi, No plants at this moment as Atlassian doesn't have released the ability to set the visibility for the request types. We can't do much here without Atlassian's help, sorry for that. Cheers, 

Hi Szymon, Feature Bundle has the option to share some fields with the customers. Please check the documentation for more information. Cheers, 

Hi, Feature Bundle does have an Edit Request feature. You can select who can edit and what fields and custom fields can be edited. Cheers, 

Hi @Sverre Moe You can use Feature Bundle to hide all request types for users from the customers group. In that way, they will have access only to the tickets created by others. This feature is described here. Cheers, 

Hi, you can also use another app, Feature Bundle You can control visibility of request types based on groups membership, project roles, customer profile language, JQL result and more. Cheers, 

Hi Sam, We have an app to show additional information on the Customer Portal, however, we do not have support for Epic Link. We could add it in a short time. Feel free to contact our support to discuss how the Epic Links could look like on the Portal side. Cheers, 

Hi @Sateesh Chandra You will not find any app with a hide request type feature on Jira Service Management Cloud. Atlassian API doesn't allow any app to do it. You can try Feature Bundle and its Dynamic announcements feature as a workaround. You could display information about create restrictions for particular request…

Hi Christian, You can also use Feature Bundle for Jira Service Management to show the assignee field and many more. I hope this helps you.

Hi You can also use our app, Feature Bundle. It has more options to control request type visibility. You can also set dynamic visibility for the entire portal. Cheers, Tom

Hi Jen, You can try our own Feature Bundle for Jira Service Management to display fields like: * assignee * created/updated/resolved dates * resolution In the Server DC version you can also display: * subtasks * time in the current status * custom links * time & time zones If any field is missing then just let us know at…

There is no API to control the visibility of the request types. Without that, we are not able to implement this feature in our app on the Cloud, unfortunately. 

Hi Harry, Not sure what exactly you are looking for and for what hosting. * To hide existing issues based on group membership you can use Issue Security Level. * To hide customer request types on the Portal, you can use our own Feature Bundle This feature works only on Server/DC hosting. It's a huge issue having this…

Hi @Dieter Peter This is because you are on an evaluation license. Please upgrade to a commercial one and you will be able to use all features without any limitations. 

Hi Emma, Server/DC version is under development. We'd love to schedule a product tour for you. Please contact us at support@appsvio.com Tom

Hi, This is very old post but I think the below information might be helpful for everyone who is looking for time tracking for Confluence. We've developed this feature on Atlassian Codegeist, today the Marketplace version is available from here: Time Tracking for Confluence Cloud Hope this helps someone. Cheers, 

Hi Omar We have requested feature in our app: Feature Bundle for Jira Service Desk With it you can simply export selected request types to JSON and import them into another project. You can also find there much more features for JSD 😉

Hi @JF Simard You can use this app to enable log work feature by non-agent users. Cheers,