Luis Machado_rllvhc Atlassian Team

Whoooa I can wait to test this out, this is huge.

I started an email with "I apologize.." right before reading this. Making a conscious effort going forward, thank you for your patience.

Hi @Barış Özer Your question is pretty broad, and I think the right answer will largely depend on your specific situation, but I will try to offer you some potential insight. All three tools have some way to track tasks, but the approach to each is different. If you're looking to track In-Progress and Pending work, Trello…

Hi Raymart, Are you just looking for validation that the automation you posted will work? If so, what you've shared looks valid with the limited amount of context provided. If you're looking for something further can you share some more information about what you're trying to achieve?

Hi @Vinodkumar Mayur I'm trying to understand your scenario but I'm not sure I understand what you mean by but for now I have added complete dashboard link for them to be across the escalated ticket, which I do not want. I just want them to click on the child ticket created when escalated and track their issue. It sounds…

Hi Everyone! My name is Luis and I'm a Technical Architect with Praecipio, an Atlassian Platinum Solution partner. These days I mostly handle merges and migrations, especially Server/DC to cloud and technical assessments. I got my start, like so many of us I think, as a voluntold Jira/Confluence admin while also being…

I grew up on a street with not a whole lot of kids, it was mostly an older neighborhood. I did a lot of imaginative play and exploring. It was enough on the outskirts of the city that there were lots of green spaces to duck into. There was also a church within walking distance that had a giant wooden playground that kids…

You don't have to buy another license for a test environment. You can request a development license that is tied to your production license. I'll also include this document for you which outlines the process for setting up a test environment.

Hi @Lisa Driesse Welcome to the Community! Sandboxes are a feature that only exists for Premium Cloud licenses. The equivalent for Data Center would be standing up a separate environment to use a test/dev environment that mirrors your production environment.

Hi @Bethany Welcome to the Community! I wanted to get a little bit of clarification on your issue. Initially I thought this might just be a network connectivity issue. But from what you've described it sounds like you have multiple people operating out of the board and making changes to the descriptions at the same time.…

Hi @david.meltzer Welcome to the community! It sounds like there might be an automation rule configured on the site that is updating the issue. Depending on what version you're running, it may be a separate add-on or built into the core software. If you have admin privileges on the site you can check the addons or use the…

Hi @Jurica Petricevic This article might be able to offer you some guidance. The answer is, there is no one right answer, a lot of it will depend on your specific usage. If you're seeing errors in your logs indicating a bottleneck that's a good indication you need to increase your max size. The nice thing about these…

Hi @Jeremiah You are correct, the portal for JSM is a combined portal of all JSM projects you have created in your instance. There's no out-of-the-box option to make requests from one project public, but not another. You might be able to accomplish this with Refined for Jira which lets you customize the access for…

Hi @Simon Pope Welcome to the Community! I don't think I fully understand what it is you're trying got accomplish. But I don't think it's entirely possible. There are no list or card-level permissions with Trello. If users have access to the board they have access to everything. There wouldn't be a way to make cards…

@Valeria.MejiaI might know the issue, the example I gave you was intended to be a basic implementation that you could build off of. I don't have any context around your workflow structure or your reporting needs, etc. so I didn't want to get too much into the weeds with it. I suspect this is the scenario you're…

@Valeria.MejiaIf everyone has something in progress, it will first assign to the person that has the least amount of assigned tickets. To @Darryl Lee's point if everyone has the same amount assigned it will select someone at random. If you're worried about meeting SLAs and making sure folks only have issues they have the…

Hi @Valeria.Mejia Welcome to the community! Assuming you want this assignment to happen when an issue is created, I don't believe we can get exactly your request, but we can get close. As a note, there is an inherent issue with trying to automate assignments based on whether the user has an issue assigned to them already…

It's awesome to see all the participation.

Great series!

Certainly. So the action you would add is the 'Log action' action. Then you type out a message to include in the log and specify the smart value, I usually do something like <Name of the Smart Value>: {{SmartValue}} You'll want to add this action to your rule after the variable has been stored in the smart value. I…

Hi @Vishnu I recreated your rule in my test instance and it worked for me using '1234' as the custom field value, here are a couple of things I would try to narrow down the issue: First, what I typically do when I'm not getting expected results from rules is start adding log actions to the rule. The log action outputs a…

Whoops, so it is!

Hi @Leron Mellon , If you're using Jira Cloud for Sheets you should be able to set the JQL in the side panel. There's a section on how in this documentation. As for the JQL, labels can't have spaces in them so "biz intel" won't be possible, but if you're using the "bizintel" label from your screenshot then it would simply…

Hi @stephan and Elisabeth Helmer , Boards are just an organized view of the underlying issue data. If a user has access to see all the issues in a project then they will be able to see all of those cards on the board. The closest thing you can get to on the board itself is creating Quick Filters. These leverage JQL to only…

Hi @Scott Buratt , You should be able to leverage the filter name instead of the ID with quotations around it if there are spaces in the name. filter in ("Name of Filter") This may become difficult if you have filters with duplicate names though. The JQL field should also give you auto-complete suggestions so if you have…

What a wild ride, hats to you sir. Thanks for sharing!

With Premium, you get access to Advanced Roadmaps (formerly Portfolio for Jira). This is my usual recommendation for folks who are looking to do portfolio planning in cloud. There are also a host of add-ons you could potentially leverage. Team-managed projects also have a built-in planning feature, but I tend to not…

I wouldn't think so, as it's part of the difference between license options.

Hi @Savitha Chandavar , Referencing the documentation here, automation is included for both plans, the biggest difference between them is that premium allows for Global and Multi-project rules whereas standard only allows for single-project rules. As such, if you have any rules created that are global or multi-project…

It's a quick one... the client wants to be in and out in 2 weeks essentially, despite the recommendations we presented at the end of the assessment we did. It will largely be an as-is migration, and we've communicated the risks associated with going forward in this manner. I was mostly just curious about what other folks…