Pedro Henrique Fernandes

Definitely worth of going to the knowledge base for Jira Cloud as a whole, I will take a look at that. Thanks for your feedback and for the additional information Kalin.

in How to reorder status transitions in the new issue view Comment by Pedro Henrique Fernandes February 2023

Hi @balajisk The user associated to the API Token you created for Opsgenie needs to have permission to create/transition/comment on issues in Jira. The error leads me to believe that your account in Opsgenie doesn't have these permissions in Jira. If necessary, please raise a ticket with our support.

in How to configure the integration between Jira and Opsgenie Comment by Pedro Henrique Fernandes March 2022

Hi @James Halpin I have updated the steps. You will copy the URL from the Jira Software or Jira Service Management integration in Opsgenie and will paste it on the Webhook in Jira. Step 4 on the first section and step 5 on the second section. Thanks for your feedback!

in How to configure the integration between Jira and Opsgenie Comment by Pedro Henrique Fernandes February 2022

Hi Gary, Yes, but only for projects in the new ITSM templates. Old project templates don't have the Incident Management section in the project settings.

in How to configure the integration between Jira and Opsgenie Comment by Pedro Henrique Fernandes October 2021

Pedro Henrique Fernandes Atlassian Team

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