Pramodh M Community Champion

Hi @Khang Pham To have synchronization, first, you need to have the same data in both instances as you are looking at even the schemes to be in place So first migrate the instance using Jira Cloud Migration Assistant App Now Data which is present in Cloud is same as On-premise The next step is to use any plugin that offers…

Groovy!!

Hi @Rocky Please use the below Python Wrapper API to get the details This one for authentication https://atlassian-python-api.readthedocs.io/#other-authentication-methods And this one for getting the Issue details https://atlassian-python-api.readthedocs.io/jira.html#manage-issues Let me know if you have any query, the API…

Hi @Amy G Allee Welcome to the community!! Raise a support ticket, Atlassian support team will help in activating the site again. Thanks, Pramodh

Yes you are correct @William Ruiz Under a site, resides Atlassian Products (Jira Software, Confluence, JSM, etc.) Each site has a Domain with your-site.atlassian.net URL

Hi @Juan Carlos Cardenas Padilla Please check whether you have the add attachment permission, then attachment field on the screen.

Hi @William Ruiz These are Jira Sites you have access to, by navigating to each of these options, you will land into each Jira Site. Thanks, Pramodh

Hi @[deleted] Welcome to the Community!! If you need Child issues of Epic, we have JQL parentEpic in (EPIC-1, EPIC-2) This will return issues and sub-tasks that are linked to an epic. Thanks, Pramodh

Hi @Mike Rolls No, It's not possible. The schema changes cannot gurantte the data will be restored as it is and you will surely get an error. You can follow this Upgrade the existing instance to Data Center Version 8.3.3 in Test Env by following DB backup and home directory backup - restore method Upgrade the instance to…

Hi @Hristo Valkanov Welcome to the Community!! In order to bring unified experience in Cloud, Atlassian is supporting Markdown now Here's a ref link https://jira.atlassian.com/browse/JRACLOUD-69259 Thanks, Pramodh

Hi @Bogdan Using Confluence is enough for this requirement. Create templates that will have a pre-filled list of tasks that you need to carry out. https://support.atlassian.com/confluence-cloud/docs/create-a-template If you need to track the list of activities in Jira, right when you create a page in Confluence, you have…

In short, Atlassian has to disable the Alt key recognition!! Until that we can't change it Thanks, Pramodh

Hi @Greg Travis Ref link here You need to disable the entire Keyboard shortcut https://community.atlassian.com/t5/Jira-questions/How-do-I-disable-keyboard-shortcuts-in-cloud-based-Jira/qaq-p/809285 Thanks, Pramodh

Hi @Tal Sherf Use the GET Issue API, you will have a history of updated worklog https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-issueidorkey-get Thanks, Pramodh

Hi @Anurudh Pratap Singh Grant users with "Advanced Roadmaps viewer" permission in settings https://support.atlassian.com/jira-software-cloud/docs/set-permissions-in-advanced-roadmaps Thanks, Pramodh

Hi @Thomas Hardin It's a manual process, change the emails one by one Thanks, Pramodh

Hi @mohan_pawar Welcome to the community!! Stop time configuration is not set correctly In SLA section configure the stop time when issue is set to closed status or issue is resolved This will solve the problem Thanks, Pramodh

Hi @m1key3 The attachments follow space permissions and page restrictions. There is permission to allow users to attach or delete the attachment where as for view it follows page permissions Thanks, Pramodh

Hi @Sufficient Monk Children will return only direct child pages https://developer.atlassian.com/cloud/confluence/rest/api-group-content---children-and-descendants/#api-wiki-rest-api-content-id-child-get Descendants will return child pages and child pages for those child pages and so on if present…

Hi @Carmen Campos * If Similar Requests are to be seen by different Customers with different * When users are creating tickets they need to choose the different options for the same custom field Basically, we decide whether to go with a new project or not by seeing the list of requirements you have. Linked issues are the…

Hi @Daniel May I know when you navigate to the Manage Subscriptions Page, you are able to see the Billing details properly? If you are managing Billing details by yourself with Credit Card, raise the Support ticket with Atlassian with a Priority Ticket. You need not worry about the data, it won't be affected. Thanks,…

Hi @Anita File Use the User Custom field to have this achieved for the requirement and add the same User Custom field in the Notification scheme to get notified of events. Thanks, Pramodh

Hi @Andy Clyde Use ${event.user.name} Variable in Body of notification scheme Thanks, Pramodh

Hi @Going Jang Welcome to the Community!! Straight forward there is no macro that displays Here's a link that shows how to display created date for a page https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Want-to-display-page-information-like-Creator-Created-Date-Last/qaq-p/738622 Thanks, Pramodh

Thanks @Ben Thoma 

Hi @Tyler Stephens The Issue has to be mapped to a specific request type to configure it's view for agents in Jira and customers in a portal Below is the Request type "Get IT Help" and we are able to see configure option since the Request type is present But when we don't have Request type, Configure button is greyed out…

HI @John Masson We ran into this situation some days back and I can confirm it updates the primary email if you are only using an email alias. Thanks, Pramodh

Hi @Rebecca Hopper Use the below API to get the Users list https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-users/#api-rest-api-3-users-search-get Use the normal account token, you will get the user's list curl --request GET \ --url 'https://your-domain.atlassian.net/rest/api/3/users/search' \ --user…

Hi @Gezel Remy Welcome to the Community!! Did you check the permission scheme and global settings? Thanks, Pramodh