Pramodh M Community Champion

Hi @Juan Carlos Cardenas Padilla Attach evidence in form of Attachment? If yes, navigate to the workflow where you need to make the attachment field required and add the validator as shown below Validator is as shown below The result would look like this Let me know if you have any queries? Thanks, Pramodh

Here's an add-on link as well - having more info on migration https://help-desk-migration.com/cherwell-software-to-jira-service-management-migration/ Thanks, Pramodh

Hi @Michael Longo Welcome to the Community!! The IP is used only for whitelisting so that traffic is allowed. Even though you can ping the resolution at a later time may happen to different IP and the one which you were reaching out to becomes obsolete. Use the Domain itself to reach out to the site.…

Hi @Steven Lees-Smith May I know which tool you are migrating from The migration can be carried out either via CSV format or API Here's the reference link for the approach https://addteq.co.in/blog/how-to-migrate-existing-legacy-itsm-tools-to-jsm Thanks, Pramodh

Hi @Leeor Meirovitz You have branching option when you are creating an automation rule, use this to select linked issues and you will have an automation scalability easily ready. For editing same issue just go with adding an action Let me know if you have any query Thanks, Pramodh

Hi @Veronika Dvorska Extension for JSM will do the work https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?tab=overview&hosting=datacenter Thanks, Pramodh

Hi @javier.soto Use the add-on to have this feature https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?tab=overview&hosting=cloud With the existing macro, we can only display the values, but any calculation operation is not present. Thanks, Pramodh

Hi @Veronika Dvorska FYI - Editing an Issue is not possible in JSM You go on adding the comments once the Ticket is raised Thanks, Pramodh

@Juan Carlos Cardenas Padilla Please find the below screenshot Type Clockify to appear the field, set a value to start and save the automation rule Similarly to stop use another rule Thanks, Pramodh

Very much Inspiring!! 

Hi @A A Ron Geister _Trundl_ Welcome to the Community!! Please find an existing support request here on the same feature https://jira.atlassian.com/browse/JRACLOUD-71967 I couldn't find any add-ons that achieve this requirement, Will try to keep posted on this thread. For Cloud, we can extract the data from API by…

Hi @Emanuel Gonzalez The user needs to have an Atlassian account prior to adding the respective user in your site. Please ask your user to create an Atlassian account then you can invite them to your site Since this is cloud, when an unmanaged user directory is present, this is the way!! Thanks, Pramodh

Hi @SWAPNIL SRIVASTAV Use the below API to get the transition You need the Issue key as an input parameter to get the transitions associated with that issue and by filtering the Issue transition name you can get the ID https://docs.atlassian.com/software/jira/docs/api/REST/7.6.1/#api/2/issue-getTransitions Thanks, Pramodh

Hi @Juan Carlos Cardenas Padilla Add another Automation with Trigger - Issue transitioned to "In Progress" Action - "Edit Issue" and see if the Clockify option is available to edit the values Note: You need to add a condition if you need to check the values Thanks, Pramodh

Hi @Irvin Mesen Castillo Here's a link to basic one https://university.atlassian.com/student/activity/928443-create-plans-and-dependencies-in-advanced-roadmaps For Advanced it is available with paid one https://university.atlassian.com/student/activity/817180-planning-with-advanced-roadmaps-course-description Thanks,…

@Juan Carlos Cardenas Padilla Add another Action "Transition Issue" to change the status of Issue Thanks, Pramodh 

Hi @Emanuel Gonzalez Welcome to the Community!! The User needs to have prior Atlassian account with an email id that you are inviting. The API is correct, I have checked it now and was able to invite the user who has an Atlassian account curl --request POST \ --url 'https://your-site.atlassian.net/rest/api/3/user' \ --user…

Hi @Juan Carlos Cardenas Padilla Posting once is enough in Community to get an answer!! Here's an answer that I have posted in another thread. https://community.atlassian.com/t5/Jira-Service-Management/First-answer/qaq-p/1901930# And the tag you have used is Jira Core which is not in the context of the question. Please use…

Hi @romina.rossi Check the root page in the configuration of the page tree search macro Basically, it returns the results considering the root page https://support.atlassian.com/confluence-cloud/docs/insert-the-page-tree-search-macro/ Thanks, Pramodh

Hi @Karoline Rezende Ramos Welcome to Community!! For parent value {{issue.fields.Cascade.value}} For child value {{issue.fields.Cascade.child.value}} Here's a Link to a Solved answer https://community.atlassian.com/t5/Jira-Service-Management/smart-value-for-cascading-select-field/qaq-p/1482635 Thanks, Pramodh

Hi @Juan Carlos Cardenas Padilla Please find the below details Trigger - When an Issue is Created Action - Send an Email, select Reporter, and add the subject line, description in body Save the Automation rule Thanks, Pramodh

Hi @Indumathi S Welcome to Community!! Use the Python wrapper API - https://atlassian-python-api.readthedocs.io/ Available with both Server & Cloud Issues link below https://atlassian-python-api.readthedocs.io/jira.html#manage-issues Authentication is as below…

Hi @Jean-Pierre Perreault Welcome to Community!! Yes for Customers to get suggestions when they start typing the question/support request, Confluence should be set up in order to achieve the same. Confluence comes with Standard & Premium Subscription if you have a Confluence subscription in place, you should have had the…

Here's a link for Ref https://developer.atlassian.com/server/confluence/confluence-rest-api-examples

Hi @Sufficient Monk Can you try below API and let me know the result curl -u username:password -X POST -H 'Content-Type: application/json' \ -d '{"type":"page","title":"new page", "ancestors":[{"id":1638403}], "space":{"key":"SPACE_KEY"},"body":{"storage":{"value": "<p>This is a new page</p>","representation":"storage"}}}'…

Very Informative!! Thanks @Angélica Luz When will we get a feature to add custom domain?

FYI, Content is preserved even if the user is removed from site, inviting them back and suspending will restore the ability to search the user's content.

Hi @Aaron It's simple. Invite a user back, suspend the access, search for content. Thanks, Pramodh

Hi @Federico Corradini This is called editing Issue type, don't edit the default which Jira provides Add a new Issue type and associate it with the Issue type scheme which your Jira Project uses Please use the below link for reference for more details…

Hi @Emre Erinç Try with this simple syntax and check whether you are able to run the workflow. https://support.atlassian.com/bitbucket-cloud/docs/javascript-nodejs-with-bitbucket-pipelines Thanks, Pramodh