Darryl Lee_2jimne Atlassian Team

Hi @Zaza Okujava , This is Darryl. I am here to help. 😃 Do you mean you would like to restrict the available actions from Slack side? If yes, unfortunately, there is no way to achieve that in the current design. The "Alert Action" section in the screenshot you attached is to define what are the actions on the Opsgenie…

Hi @Michael Monteiga , This is Darryl. I am here to help. From your description, it looks like you will need to have separated Audience Specific pages for individual ABC's customers to subscribe to without having access to any other customers. This plan is also scalable when the customer amount increases. Here are some…

My template usually consists of the following parts: 1. The period I will be OOO. 2. When I will be back at work officially. 3. Where are the communications should be forwarded to during my absence.

Welcome to the Community @Fabio Genovese 

Hello @Vicky Jotwani , welcome to the Community!

Hi @jhodges , This is Darryl. I am here to help. Understand that you would like to have more flexible options for Incident Template configuration. Unfortunately, the options you mentioned are not available, and because Statuspage is a SaaS product so the format of the incident template is applied to every Statuspage…

Thanks for the extra feedback and I have added them to the feature request ticket for our development team as a reference.

@First Title, On the other hand, we also recommend switching to using the third-party services (Pingdom/New Relic) or the "unsupported" third-party services as alternatives for Statuspage component status automation.…

Hi @First Title This is Darryl. I am here to help. Thanks for the feedback on the security concerns about the Email automation for Statuspage components. Unfortunately, there is no way to restrict the "from" sources for the Emil automation and we do have an existing feature request to "Create Allowlist for Email Addresses…

This is awesome! 🚀

Glad you found it and welcome to the Community @Neil Allender !

Hi @Isabel Grose , Thanks for getting back to us. I understand how this impacts the operation/integration as the asterisk format is the default format by PRTG. I have created a feature request, OPSGENIE-428, please vote it and set yourself as a Watcher to receive the latest updates. As for a workaround, if your Opsgenie…

Hi @John Baumbach , From your original description, I thought they are all on the same team. To simplify the scenario, I would suggest putting them into the same team and using 2 different On-call schedules with different timezone setups to separate them. Sorry that I didn't make it clear. By mentioning the configuration…

Hello @Ian Klek , welcome to the Community! Hope you will find the useful information here to help you succeed!

Hi @itamarb , Sorry, I am still not quite sure about your meaning. Do you mean the Opsgenie alert is deleted by someone and it leads to the alert on the Zabbix side getting closed and this action mistakenly makes the Zabbix increase to 100%? This doesn't sound correct because if an alert is deleted, Opsgenie WILL NOT push…

Hi @John Baumbach , Awesome, you're almost there! For the ELSE part of the Routing Rules, as long as you've created the Escalation policy within the same Team, it should be listed in the dropdown list upon clicking the field. It could be helpful for having your browser's cache/cookies cleared or try on another browser to…

Hi @Isabel Grose , This is Darryl. I am here to help. Understand that you would like to set up the PRTG integration on your Opsgenie to auto-parse the custom priority levels from the asterisk symbol (*). Unfortunately, this is not feasible in the current design. According to our official document, the Priority values that…

Hi @itamarb , This is Darryl. I am here to help. Do you mean when an alert is created on your Zabbix instance but failed to be created on your Opsgenie side? This may require further investigation by us. Please reach out to Opsgenie Support and help provide us with the details to help you better. Thanks. Kind regards,…

Hi @John Baumbach , This is Darryl, I am here to help. Understand that you would like to have your escalations based on the time an alert is created. In your case, I would suggest separating those teammates who are based in UST and PST into two different timezones individually and incorporating the 2 different Routing…

Hi @GeorgeZ , Meanwhile, given that there are some restrictions including the `autoapprove` on the Localize account under the parent account, Atlassian customer, will you consider moving out and using your own Localize account instead? If yes, please reach out to Statuspage Support and let us know so that we can help you…

Hi @Gerret Sanders , Our development team has confirmed that this is intended behavior, instead of a bug; we rate limit SMS opt-in confirmations for the same phone number to once every 24 hours to prevent SMS abuse; the user can only re-subscribe the same number after 24 hours has passed, to prevent malicious users from…

Glad to know you find it useful. Have a great day! @Wes Jordan 

Welcome to the Community @Simi Fatoki and hope you'll find the useful helps here. :) 

Welcome @Nidhi Raj !

Welcome @OLA O !!

Hi @Gerret Sanders , This is Darryl. I am here to help. Understand that you found out there seems to be a restriction period of resubscription of SMS. I can replicate the same behavior on my end either it's directly on the public Statuspage or by manually adding the same number to the SMS Subscribers List on the Admin…

Hi @Wes Jordan , This is Darryl. I am here to help. * After the migration to the Atlassian site, Statuspage still bills separately. The User Management on the Atlassian site will only affect the Team Members of Statuspage. * On Statuspage, there's a built-in feature, Page Analytics, which provides insight into your page…

Hello @Carmela Marco , welcome to the Group!

Hi @Landon Tran , This is Darryl. I am here to help. Understand that you would like to use your existing Atlassian site to contain a new Opsgenie trial instance but have not succeeded. It's very likely that there is already an active Jira Service Management cloud subscription existing on your Atlassian site, which…

Hi @Miguel Adolfo Montesinos Corro @ashsmith , The best approach is to contact Confluence Cloud Support Team and provide the details you have gathered. My colleague will assist you with this subject and hope it will be resolved soon. Kind regards, Darryl Lee Support Engineer, Atlassian