Darryl Lee_2jimne Atlassian Team

Hi @Ramya.Mariyala, This is Darryl. I am here to help. From your description, there seems to be a disparity in the display for the partial outage incidents. This issue requires further investigation on our end. For better communication, please help log a support request via this link…

Hi @Priyadarshini R Kolwalkar , Happy New Year! Please note that our Product team reviews all FR together and they prioritize those with higher demand to be implemented first and any FR will take months until is ready since it needs to go through Design, Development, Testing, and rolling out to Production. With that being…

Hi @Priyadarshini R Kolwalkar , Sorry for the late response. The customization on Statuspage is actually very flexible and the documentation is to provide you the quick examples to copy and paste to your page. For the customization, please consult with your frontend development team to complete it. Thanks. Kind regards,…

Hi @Saddan Hussain, This is Darryl, Statuspage Support. I am here to help. Understand that you would like to know if it's feasible for setting up the dependency between components within the same group. Unfortunately, this is not possible in the current design as the concept of Group for Components is to provide a way to…

Hi @Priyadarshini R Kolwalkar , This is Darryl, Statuspage Support. I am here to help. 😃 Understand that you would like to not display the Component Uptime on your Statuspage to your clients but would like to have the capability to query its details via API call. Please feel free to correct me if there is any…

Hi @Sergei Gridnevskii , Sorry that due to the paragraph limitation, I couldn't provide you with the full steps here. Please reach out to us by creating a Support Request via this link. Sincerely sorry for the inconvenience. Kind regards, Darryl Lee Opsgenie Support

Hello @Sergei Gridnevskii , This is Darryl, Opsgenie Support. I am here to help. 😃 Understand that you would like to set up the team auto-allocation for the Opsgenie alerts created by the Jira Service Management integration instead of having multiple Webhooks. There are 2 workarounds that I can think of as attached below,…

Hi @Dawid Pawliszyn , This is Darryl, Opsgenie Support. I am here to help. From your description, I assume that your Opsgenie is a subordinated subscription of your Jira Service Management (JSM) which was spun up upon the subscription of your JSM. Please correct me if there is any misunderstanding and kindly open up a…

Hi Maor, This is Darryl, Opsgenie Support. I am here to help. Understand that you would like to adjust the alias field to leverage the Alert De-duplication for alerts created by Logzio integration. As I've replied to you in another support ticket. From our end, I found that your Opsgenie is currently subscribing to the…

Hi @Doug McGibbon , This is Darryl, Opsgenie Support. I am here to help. 😃 Understand that you would like to parse the tags by extracting from the strings in the Email body with the String Processing Method and separate them by a comma. Unfortunately, in the current design, this is not feasible as it will be just like you…

Hi @Donny Gison , This is Darryl, Opsgenie Support, I am here to help. 😃 Understand that you would like to extract a list of alerts with their Priority value contained. This can be achieved on the Alert Analytics report. Steps * Navigate to Analytics > Alert Reports > Alert Analytics. * Click on the Number of Alerts, and…

Hi @Rodion Gorkovenko , This is Darryl, Opsgenie Support. I am here to help. 😃 Understand that you would like to have a unified API Key to manage across teams, but also be able to define which teams are not accessible by this key. Unfortunately, this is not feasible in the current design and I have raised a feature request…

Hi @Mario Cappellano , That's awesome to know and indeed, there is no way to auto-truncate the description as Opsgenie doesn't get to understand or judge which part of the contents are needed. We will keep improving this part of the experience. Thanks for your feedback. 😃 Kind regards, Darryl Lee Opsgenie Support

Hi @Mario Cappellano , This is Darryl, Opsgenie Support, I am here to help. 😃 Understand that you would like to alter the Alert Description upon its creation and right before it got sent to your Microsoft Teams channel. ℹ️ Please note that it's not an alert notification, it's considered as outbound Opsgenie integration to…

Hi Anthony, This is Darryl, Opsgenie Support, I am here to help. 😃 Glad you bring this up! It's a Yes and No to this question. The SMS alerts are binding with the Incoming Call Routing integration, that said, it depends on the number you registered for Incoming Routing integration supporting this function to receive SMS or…

Hi Filip, This is Darryl, Opsgenie Support. Thank you for raising this topic. Unfortunately, this is not feasible in the current design and I have raised a feature request on your behalf. The ticket ID is OGS-3845, it doesn't provide visibility externally but we will keep you posted in this thread. Please note that…

Hi Jiří, Thanks for your great feedback and sharing on the ticket you've open with us for the same topic. This has been achieved by the combination of the details that Ronnie attached above and the following steps you've experimented. Solution 1. Created new data field in Icinga2, assigned to host, set field value. 2.…

Hi Ben, This is Darryl, Opsgenie Support, I am here to help. :) If your port 7070 is not in use, the OEC service should be running without any problem. The other thing required is your OEC can reach out to AWS SQS to poll the tasks, the domain name is varied depends on your Opsgenie hosted region. Also ensure you have…

Hi Sean, This is Darryl, Opsgenie Support, I am here to help! Understand that you are seeking the analytics reports for incidents in a similar format as Alert Analytics. In the current design, there are 2 types of analytics reports directly related to the Opsgenie Incidents: DevOps Metrics…

Hi Edward, This is Darryl, Opsgenie Support, I am here to help. :) Please note that 1 Microsoft Teams v2 integration on Opsgenie is can be only mapping with 1 Team on the MS Teams side. You can set up the scenario like this: Opsgenie Team A with MS Teams integration A -> MS Teams Team A Opsgenie Team A with MS Teams…

HI Arild, This is Darryl, I am here to help. :) Understand that you would like to seek a way to configure the un-monitor time period for your heartbeat, unfortunately, this is not feasible in the current design. However, there is a workaround to achieve the same goal, which is leveraging the Notification Policy. Since…

Hi Glen, This is Darryl, Opsgenie Support. :) It's awesome to know you are interested in this feature. As the documentation that you've attached in the question description, the definition has been explained in the paragraph, the same here I pasted it in the reply, and also there is also the explanation of each…

Hi Kris, This is Darryl, Opsgenie Support. :) Thanks for your interest in Opsgenie. First of all, Opsgenie is a pure cloud-based subscription service so there is no need for any installation. If you would like to have an Opsgenie instance subscribing under your PROD Atlassian/Jira site, please open up an Incognito/Private…

Hi Joey, As an alternative way to achieve the automation without merging your Opsgenie with JSM, you may consider adding a JSM integration on your Opsgenie following this guide, and set up an Opsgenie Internal Service with Incident Rule which has been configured with the proper Filter to match the Opsgenie alerts created…

Hi Joey, This is Darryl, Opsgenie Support, I am here to help. To achieve the automation of creating Opsgenie incident by the JSM Major Incident, you may consider merging the billing of your Opsgenie subscription to your JSM subscription, which makes your Opsgenie become complimentary but with the following new features…

As a supplement, there is a page instructing how to make changes to a managed user account after the Atlassian Cloud Site is verified. https://confluence.atlassian.com/cloud/make-changes-to-a-managed-user-account-964957894.html#:~:text=From%20your%20organization%20at%20admin,details%20to%20see%20all%20fields.

As a correction for this post since it's been almost one year ago, there are some changes to fetch the custom fields. Here is the way I adjust my settings of the Create Alert For Next-Gen Projects rule of my Jira Service Desk Cloud integration to print out the full payload in the Description field by adding the…

Hi Janine, This is Darryl, Opsgenie Support, happy to help. Understand that you would like to have a different kind of email templates for pushing notifications to the stakeholders during different stages of incidents. Unfortunately, this is not feasible in the current design, we do have an internal feature request for…

Hi Janine, This is Darryl, Opsgenie Support, happy to help. Are you trying to add some extra properties upon an Incident Creation and would like to see them included in the Incident Email Notification body for the stakeholders? Please note that both the Incident Template and Email Template for Stakeholders are available…

Gordon's Pink Gin with Lemonade for sure <3