Darryl Lee_2jimne Atlassian Team

Hi @Sarah Lyne , This is Darryl. I am here to help. It's awesome to know that you are interested in Statuspage. Yes, you can connect multiple Datadog accounts at the Third-party data sources page. Here is the documentation guiding you on how to complete the setup. Hope this helps. If there is any technical obstacle you…

Thanks for sharing this!

Hi @Kevin Krouse , Glad this helps! To your further question, unfortunately, this is not feasible from Opsgenie's perspective as this might be the automation/integration falling on the Slack side to directly build up the linkage bypassing Opsgenie. Kind regards, Darryl Lee Support Engineer, Atlassian

Hi @matheus.buzzato , This is Darryl. I am here to help. Understand that you would like to know how to configure to decide what are notifications you would like to receive for the Slack Integration to your Slack channel. When you are adding a new channel on the Slack integration, you can check/uncheck the boxes for each…

Hi @Björn Jansson , This is Darryl. I am here to help. Understand that you would like to have a way to notify the subscribers of a component's status change without an Incident on your Statuspage. Unfortunately, this is not feasible in the current design as we expect each status-change of a component should have been…

Hi @Ravindranath , This is Darryl. I am here to help. Understand that you would like to make API requests to obtain the details of the Incidents on your Statuspage. First, you need to find or create your API Key for your Statuspage. The instructions are described in this document, which is also the same place where you can…

Hey @William Butt , No problem at all! It's all my pleasure to help you out! Have a great day and enjoy using Opsgenie. 😄 Stay safe! Kind regards, Darryl Lee Support Engineer, Atlassian

Hi @William Butt , Thanks for pointing that out and I can replicate this issue on my side. I have raised a bug ticket on your behalf, OPSGENIE-275, please browse it and set yourself as a Watcher to receive the up-to-date news. Thank you very much again for your help in improving Opsgenie and sincerely sorry for the…

And I even joined way later than you did 😂

Hi @pradeep_vangala , This is Darryl. I am here to help. We are sorry to learn this happened. If the issue still persists and for the SSO relevant configuration issues, please reach out to Opsgenie Support via this URL and we will help you from there. Kind regards, Darryl Lee Support Engineer, Atlassian

Hi @William Butt , This is Darryl. I am here to help. :) Understand that you would like to know a way to add the Team Description over 200 characters. In the current design, the maximum length for the Team Description is 10000 characters according to our API Documentation. Hope this is helpful. Kind regards, Darryl Lee…

Hi @Kevin Krouse , This is Darryl. I am here to help. From your description, I understand that you would like to add comments from the Slack thread for the created Opsgenie alert directly. In the current design, you will have to use the Slack command or the Slack button to Add Note back to the associated Opsgenie Alert for…

Just saw this. Welcome to the group!!

Thanks for the initiative! This is very great!

Thanks for sharing this!

To my knowledge, Jira Work Management is the business project of Jira Software Cloud. It offers the streamlines template and retains the functionalities as Jira Software Cloud mainly for the business teams to manage their projects. Trello, on the other hand, is a very flexible and powerful product to fit in many usage…

Hey y'all, This is Darryl, I am new here. I am working at Atlassian as a Support Engineer, looking forward to helping as much I can. 

Thanks for sharing!

Totally agreed with that. By sharing the failure stories, we all can learn from them and refine our processes/skills to avoid falling into the same in the future, Within our support team, we do that oftentimes. Not to point fingers at anyone, but only for open discussion to grow together. Thanks for sharing @Christine P.…

Hi @Howard Nedd , This is Darryl. I am here to help. Please note that the System Metrics feature is a way for your monitoring tools to report the metrics of your target services/platforms to your Statuspage via API POST requests. The common purposes for System Metrics are set to monitor: * API response time * Web server…

Hey y'all, This is Darryl, I am new here and super happy to join this group. I'm working with Atlassian as a Support Engineer and looking forward to helping as much as I can!

Thanks for sharing @Kristen Roth !

Hi @Kiranmayi Yalamanchi , No problem at all! Looking forward to your test result. :) Kind regards, Darryl Lee Support Engineer, Atlassian

Hi @Kiranmayi Yalamanchi , This is Darryl. I am here to help. Understand that you would like to obtain the Teams and Responders of an Opsgenie Alert via API calls. I assume that you are incorporating the Get Alert API Call to craft your script. Please note that the response of this endpoint for the Teams and Responders…

Hi @Tim Dolson , Thanks for reaching out. This is Darryl. I am here to help. Understand that you would like to know the possibility to create a "Cancel" button next to the "Create" button for the create Incident page. Unfortunately, this is not feasible in the current design. I have created a feature request on your…

Hi @Miroslav Šedý , This is Darryl. I am here to help. Please note that it's the industry-standard SSO login process, no multiple login methods are supported at the same time. Once this feature is enabled, the credentials of your Identity Provider(IdP), ADFS in your case, will become the sole source of your Opsgenie…

Welcome to the group!!

Hi @Abhishek Govani , This is Darryl. I am here to help. May I confirm with you that this inquiry is regarding the Email Automation for Component or the Jira Software integration? The Email Automation for Component feature can only accept the predefined format in the Email Subject (such as "DOWN" & "UP") for updating the…

100% helpful! It's always hard to make the first move.

Hey everyone, this is Darryl. I am new here. I am experienced with Atlassian product stacks and looking forward to contributing to this group! For the questions: * One highlight you experienced in this 2 years (are you a victim or Hero)? I finally exercised Confluence into my family life routines! * What is that "aha…