Jesse Klein Atlassian Team

Hello Karam, This is Jesse from the Statuspage support team. Welcome to the community, and thanks for the question about using email aliases. While it is technically supported, it can cause problems like the one you're reporting. One common issue is that anyone can unsubscribe the subscriber or report it as spam, which…

Hello there, This is Jesse from the Statuspage support team. Thanks for the question about setting the component ID. We don't currently have this feature; the system generates component IDs. It. Does this happen frequently? If not, one suggestion would be to inform customers via maintenance that the IDs will change. That…

Hello there, Thanks for reaching out about adding some of these third party components. We do have a few of the Google third party components including the Compute Engine and Cloud Networking. That would be under the Google Cloud Platform for third party components. For the other things, it would likely be required to…

Hello there! This is Jesse from the Statuspage support team. Welcome to the community! If you want to learn more about postmortems, I recommend checking out the following: https://support.atlassian.com/statuspage/docs/create-a-postmortem/ You can choose to send the postmortem to your subscribers by clicking the checkbox in…

Hello Roydon, I'm Jesse from the Statuspage support team. Welcome to the community, and thanks for the question. The screenshot you sent is related to components and the uptime showcase. You would need to create a Prometheus component, and then if the component went down, you could update the component manually or use the…

Hello there, This is Jesse from the Statuspage support team. Thanks for reaching out about SMS notification phone numbers for France being from different numbers. There are no settings to change where SMS notifications are coming from. Typically, in our supported countries, the number is consistent and might use a…

Hello! This is Jesse from the Statuspage support team. Welcome, and thanks for reaching out to the community. Statuspage doesn't do any monitoring on its own and is only an incident communication tool. We can, however, work with New Relic to change Statuspage components when New Relic sends emails out:…

Hi Daniel, Jesse from the Statuspage support team here. I wanted to chime in on this to share my experience of what I see folks using private pages for. Generally speaking, it's mostly internal users. The reason for this is our authentication methods. We have SAML, Google Auth, and IP allowlisting. These tend to favor…

Hi Aaron, I added your response to the feature request so the product team can see this directly. Thanks for providing the feedback. I don't have any updates to share on this request at this time. Regards, Jesse

Hi Shad, This is Jesse from the Statuspage support team. Welcome to the community and thanks for reaching out about configuring status embed. The status embed feature does not have the granularity to function based on specific components. What you may be able to do is create one using the build-your-own as a starting…

Hi Gabriel, This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question about the User-Agent. I went to webhook.site and, subscribed to my text page with the webhook endpoint and created a test incident. The user agent I got…

Hello there, Welcome to the community. Thanks for the questions: 1) I want to know if we can customize webhook requests from StatusPage. Like for example, setting headers, query parameters, or body format. A: Webhooks subscriptions are not customizable at this time. 2) Other important topic is how I can interact with…

Hello there, This is Jesse from the Statuspage support team. Thanks for reaching out about adding a last updated time to Statuspage. Welcome to the community. It's likely possible to accomplish this but I don't really have any specific information on what you would need to do. One thing I found is that the last update from…

Hi Atul, Thanks for reaching out. I can't see into your org structure but it looks like this is related to the fact that you're not a billing admin: https://support.atlassian.com/subscriptions-and-billing/docs/understand-billing-administration/ It's possible you're a product admin but not a billing admin. I would take a…

Hello again, The suggestion I have would only really work for paid plans at certain tiers depending on how you set it up (either with CSS or JS). The only option to avoid having the drop-down on the free plan would be to remove group components and just make everything a component on its own. This might be the only way to…

Hello there, This is Jesse from the Statuspage support team. Just to clarify, which part of Statuspage are you referring to? Also, is your goal to have these elements stay expanded after someone leaves the page or do you want them to default to being expanded? If you want something to default to be expanded, you could…

Hello Riyazudeen, Thanks for reaching out about adding metric data. It looks like you're using the "Add data to a Metric" endpoint. This only requires the timestamp and the value since the metric ID is already in the endpoint. If you remove the metric_id element from the body of the JSON, that should fix the issue as long…

Hi Atul, 1) If you want to monitor services within the Google Cloud Platform, you'll need a monitoring tool. Some examples are Datadog, New Relic, and Pingdom. We also have incident management tools like Opsgenie that do monitoring. Statuspage does not do monitoring, only communication. 2) The system metrics help section…

Hi Atul, Just to be clear, you wouldn't be converting the components to system metrics and you wouldn't specifically be adding more information to the component itself in Statuspage. They really are separate from system metrics. My suggestion was that if you named the system metric the same as the component, you could show…

Hello Atul, This is Jesse from the Statuspage support team. The graphs you are showing are only available as system metrics, which are a separate feature from components. The only chart we show for components is the uptime showcase. You could technically create a system metric that is based on the uptime showcase by taking…

I made the request. Please note that the feature requests for Statuspage exist on a private board, but the ticket is STATUS-807. As for using the Manage API, you could use a combination of scripting and the Update a component endpoint to have a component that changes whenever one of the Google Cloud components changes. You…

Hello there! Welcome to the community, and thanks for the question on adding AllowDB as a Google third-party component. Normally, the third-party components list is directly related to another Statuspage customer's page. In this case, however, Google Cloud doesn't have a Statuspage page and they use their own internal…

Hi Karl, Welcome to the community and thanks for your question about adding the legend. It looks like the repository that was set up is no longer available and this appears to be something done by another community member. I checked our snippets help page to see if we had this as an example but I am not seeing anything…

Hi Matthew, Thanks for reaching out to the community with your question about adding components. The components themselves don't trigger notifications. Only Incidents with affected components will trigger notifications to be sent to subscribers. You can see the event triggers…

Hello Kusingh, Thanks for reaching out to the community regarding your question about maintenance notifications. I'll attach the notification event trigger list for you to show the different times notifications are sent: https://support.atlassian.com/statuspage/docs/notification-event-triggers/ As you can see, it notifies…

Hello Paul, This is Jesse from the Statuspage support team. Welcome to the community. The same is true for the reverse. Statuspage will create an incident and Opsgenie will generate an alert. Then through alert routing, you can have that generate an incident. If you need more details, please take a look here:…

Hi Chris, This is Jesse from the Statuspage support team. Welcome to the community. There is no way to schedule one parent maintenance that affects different timezones as children. The way I would approach this is to break my components up into different timezones and then create a maintenance for each timezone where the…

Hello! I just tried this myself and when I add a new user to the audience and choose individual components, I can see the option to subscribe them. It does appear at the very bottom of the page. I would double-check that it's not missing from there. As far as your settings go, the only thing I would mention is that when…

Hello Mike, This is Jesse from the Statuspage support team. Welcome to the community. You pose an interesting question about how our customers use Statuspage. There are a few different options that we typically see: * The company isn't utilizing its page fully * The company doesn't have anything meaningful to share that…

Hello Peter, Thanks for the question about email logo width. The email logo is meant to be just a logo and not a banner so there isn't a full way to get the dimensions you're looking for. The two recommended sizes are 320x100 and 640x200. Anything beyond that will get scaled to meet that 320px width. Right now, we don't…