Jens Schumacher - Released.so Community Champion

Hi @Sudeep Biswas Take a look at the Jira Command Line Interface app on the marketplace. It sounds like it would provide the features you are after. Cheers, Jens Released.so - Release notes powered by Jira

Hi @Michael Martin Welcome to the Atlassian community! 1. Can I have a different user count for Jira and Confluence? Yes, you can have different sized licenses for Jira and Confluence. You only pay for users that have access to each application. 2. For Confluence, I have 500 employees, but only 5 people that will create…

Hi @Alex Hoogendoorn JQL doesn't natively support comparing two fields. However, take a look at this answer that contains a possible solution using an Script Runner: https://community.atlassian.com/t5/Jira-questions/JQL-for-comparing-2-string-fields/qaq-p/715289 Cheers, Jens Released.so

@Aishwarya Ramachandran Could you provide more detail about the issue. There isn't much to work with in the description. 

Hi @Dheeraj Singh Please refer back to the first answer. What we are doing here is: * Store a number as a project property called "ProjectCode". This has to be a number only and not a string in order for us to increment it when another issue gets created. * We assign the number to the issue. Here is where you can take that…

Try pasting the string into the "ProductCode" textfield, not "Additional fields" 

Hi @Dheeraj Singh It looks like you have replaced {{#increment}} with {{#CRM12} Not sure what the intention was, but {{#increment}} is critical here as this is the function that will increment the value within the function call. Basically, try replacing #CRM12 with #increment

Hi @Georgia Panagiotopoulos UPDATE: The appears to be a workaround now that is referenced in the feature request for this ticket: Try adding as a default value the following markdown format: ||Header A|||Header B|||Header C|| | | | | It would still be better if the regular rich text capabilities would be supported here as…

Hi @Dheeraj Singh Welcome to the community! You can create increment and store a sequence number via Jira automation. At a high level, you want to store a value with the key "sequence" (or whatever you want to call it) in the properties of the project. With each creation of a ticket, you can increment that value and store…

Hi @Mario Columbia , Trello does offer a number of automation capabilities. To quote from the documentation: * Rules that instantly run a set of actions when triggered by a defined action. * Buttons that run action on a card or across an entire board in a single click. * Due date commands that run in relation to…

Hi @Mekala Ramasamy Welcome to the Atlassian community. Confluence templates can only be used to produce a single page; subsequent child pages must be added manually. However, you do have a few options to work around that limitation: 1. Confluence supports copying a hierarchy of pages. You could create a template space.…

Hi @Ritesh Thakur Welcome to the Atlassian Community! Unfortunately Bitbucket Cloud does not currently support predefined templates for repositories. You can find and vote for an open feature request here: https://jira.atlassian.com/browse/BCLOUD-18603 There is also an app available for Bitbucket Server that adds support…

Hi @Duy Ton You can configure which merge strategies are under Project settings > Merge strategies. Take a look at the documentation here: https://confluence.atlassian.com/bitbucketserver/pull-request-merge-strategies-844499235.html Cheers, Jens released.so

Hi @Tom.groenwald Welcome to the community. For better or worse, Atlassian Apps can only charge per user and must match the Atlassian host product license. To quote from the documentation: 'Paid via Atlassian' app licenses have to exactly match the Atlassian host product license. For example, if a customer has a Confluence…

Hi @Mireille The issue could be that a sub filter is applied to the board, filtering out Epics. Take a look at this response for more detail: https://community.atlassian.com/t5/Jira-questions/Re-Re-Epic-only-kanban-board-not-showing-epics/qaq-p/1996622/comment-id/528758#M528758 Cheers, Jens released.so

Hi @Duc Nguyen Welcome to the community. You mention "support ticket", which makes me think that this request is about Jira Service Management. If that's the case, you will need a different email address for each support project. For more details, take a look at the following answer:…

Hi @Geneviève Lagacé Could you be more specific with what you mean by "all the End date of every task"? Do you mean a filter for tasks with a specific due date? If you want to get a list of all Tasks with that are due on March 3rd, you could use the following JQL: due >= 2023-03-03 AND due <= 2023-03-03 AND issuetype =…

Hi @Jeny Stoeva You can create issues for JPD in the support portal under: https://customerfeedback.atlassian.net/servicedesk/customer/portal/60 Cheers, Jens released.so

@Aya AlJboor OpsGenie and the majority of incident management tools were created in the cloud for a purpose. Very high availability is essential, but even more crucially, they need to be fully independent of the infrastructure powering your own services. Implementing and maintaining a technology like this on premises,…

Hi @Amrinder Singh This looks more like a bug than a user error. I would suggest to get in touch with Atlassian support. They might be able to access a more detailed error message on their end. Good luck and keep us updated! 

Hi @Monica Joseph To clarify the question, are you looking to add a manager view to the portal? It is possible to group requests in the portal by organisation. But I don't think it's possible to limit the view to one person in the organisation. To provide a view for each manager, that only that manager has access to,…

Hi @Marijan Stanic I've attempted to replicated the behaviour on my instance, but it adds the email in CC perfectly fine to the request participants. I also couldn't find any hints in documentation about potential pitfalls. At this stage it might be best to get in touch with support, who might be able to dig deeper with…

Hi @Monica Joseph , Jira is extremely flexible. Which means there are multiple ways to set projects to meet your needs. Your question doesn't have quite enough detail to make a concrete suggestion, but here are a few options you could consider: A project for each function / team Projects are the best way to control access…

Release notes in Jira are still tied to version numbers and releases. To better cater for continuous delivery and also cover the use-case to publish release notes after a sprint, we (a team of ex-Atlassians) have created an new App called Released. Released can also leverage AI to generate release notes from your Jira…

Hi @Marijan Stanic As @Walter Buggenhout suggested, JSM should handle this automatically and create a request participant when another email is added to the to / cc field of the email. However, there may be some additional configuration required to enable the creation of these customers accounts. Take a look at the…

Hi @Thomas Lu , It will be quite difficult for anyone in the community to answer your question without knowing more details about the projects. This might be a better question for Atlassian's support team who will be able to look with you into the instance if required. Cheers, Jens

Milestones are a very popular feature request. Please feel free to add your voice and vote for the feature if you haven't already done so: https://jira.atlassian.com/browse/JSWCLOUD-17652

Hi Darren, It's hard to give concrete advice without understanding your use-case in more detail. However, you are off to a great start, using the simplest process possible. It's easy to add more structure and complexity as it emerges, but it's hard to reduce complexity once it's in place. People's main gripe with Jira is…