Egor_abdi6j Atlassian Team

Hey Rosita, Thanks for reaching out to Atlassian Community! Could you please share your page id, so that I can check your page and guide you further? Could you also try the following article? https://support.atlassian.com/statuspage/docs/delete-a-page-or-organization/ Best Regards, Egor

Hey Scott, Thanks for sharing those details! Since you're using the Opsgenie Python SDK, it's important to know that while it wraps the REST API, it may not expose full control over HTTP behavior by default (like setting timeouts or logging). Here are a few recommendations: 1. Set a Timeout ManuallyThe SDK doesn't provide…

Hey Scott, Thanks for reaching out to Atlassian Community! Opsgenie support doesn’t troubleshoot external scripts directly, but I can share some general recommendations. If your alert_api.list_alerts call is gradually slowing down or getting stuck over time, it may be due to: Unmanaged pagination: Make sure you're…

Hey Michael, Thanks for your question — you're definitely not alone in looking to reduce the manual work involved in updating incidents on Statuspage. Atlassian doesn't currently offer fully automatic incident updates directly within Statuspage, but you can streamline the process significantly by using Opsgenie, which…

Hey Sneha, It looks like the Alert Policy is executing before the Notification Policy’s delay takes effect, which is causing the priority to change to P2 immediately instead of after 30 minutes. You need to ensure that the priority change (P3 → P2) happens only after the 30-minute delay. Here’s how: Use a Delayed Action…

Hey Sneha, Thanks for reaching out to Atlassian Community! You can achieve this in Opsgenie by setting up Notification Policies and Escalation Policies. First, navigate to your Opsgenie team and open the Policies tab. Then, select Notification Policies and create a new policy. In the new notification policy, set your…

Hey Bayram, You need to use your site URL and not Opsgenie URL. Could you go to admin.opsgenie.com and find what is your site URL? Best Regards, Egor

Hey Bayram, Thanks for reaching out to Atlassian Community! May I ask you please to open a ticket with us using the following URL https://support.atlassian.com/contact/ so that we can investigate it further? Best Regards, Egor

Hey Stephen, Thanks for reaching out to Atlassian Community! This issue you're experiencing, where Opsgenie notifications don't override your vibrate or silent settings on your Google Pixel 9 (Android 15), is typically related to new notification management behaviors in the latest Android versions. You've already confirmed…

Hi Pratap, Thanks for reaching out to Atlassian Community! The reason your payload from ServiceNow isn't setting the alias and other custom fields properly in Opsgenie is usually due to incorrect field mapping in your integration configuration. In the payload you've shared, the "alias" field is blank, even though it should…

Hey Bart, When selecting the page time-zone, there's an option to select UTC time zone: You can select it from the list as well. Best Regards, Egor

Hey Swastik, Thanks for reaching out to Atlassian Community! Custom fields in Jira Service Management can have different IDs behind the scenes, so if the field name in Opsgenie’s integration settings doesn’t match the actual field ID, the value won’t be passed through. Make sure that the custom field’s ID in Jira Service…

Hey Andrew, Thanks for reaching out to Atlassian Community! Opsgenie might not appear in your Android Pixel 5’s Do Not Disturb exceptions list because Android may not always recognize it as an app that can override DND settings. This behavior is not directly addressed in our mobile app troubleshooting guide, but similar…

Hey Alain, Thanks for reaching out to Atlassian Community! Currently, the email subject lines in our automation process are fixed. This means that the words "UP" and "DOWN" are automatically used based on the incident status, and we don’t offer an option to replace them with other words like "CLOSED" or "NEW." I want to…

Hey Sunny, Thanks for reaching out to Atlassian Community! Normally, our Slack integration posts messages right away when an incident or update is made. However, when many updates occur in a very short period, our system may throttle or batch the messages to avoid overwhelming the Slack channel. In your case, the burst of…

Hey Tsutomu, Thanks for reaching out to Atlassian Community! Previously, Product Admins had the ability to add new pages. However, due to recent role changes, this permission has been updated. Now, only Billing Admins have the authority to create new pages. This is why you're able to add a page, but other Product Admins…

Hey Jared, Thanks for reaching out to Atlassian Community! It seems like the file opsgenie.conf mentioned in the guide doesn’t exist in your installation. Don’t worry—this can be resolved! First, check for an alternative file. Since you found opsgenie-integration.conf in /home/opsgenie/oec/conf/, it’s possible this file…

Hey Uffe, Thanks for your question! First, check the Jira Service Management Integration Settings in Opsgenie. Go to Opsgenie > Integrations > Jira Service Management > Advanced Settings and review the alert creation rules. Sometimes, there are multiple rules—one for creating an incident alert and another for a…

Hey Kelly, Welcome to Atlassian Community! Opsgenie does support sending notifications to Microsoft Teams channels, but sending notifications directly to a Group Chat within MS Teams isn't natively supported at the moment. As a workaround, you could: * Use a dedicated Teams channel for your group and configure Opsgenie to…

Hey Uffe, Welcome to Atlassian Community! Thank you for sharing these details! To help you resolve these issues effectively, I recommend opening a support case with us. This will allow our team to dive deeper into your specific setup, review your integration configurations, and pinpoint the exact cause of the problems…

Hey Spencer, Thanks for reaching out to Atlassian Community! Opsgenie's DevOps reports, including MTTR metrics, are part of the Enterprise plan. If you're on a lower-tier plan, you won't see these reports by default. To move forward, you can: * Upgrade to the Enterprise plan to access DevOps reports. * Check if your…

Hey Johnson, Thank you for bringing this up! Currently, the Update A Page API does not support editing the page_description field, which means this field can only be updated manually via the UI. To address this limitation, I’ve created an internal feature request for our product team: STATUS-925. This request proposes…

Hey Acácio, Welcome to Atlassian Community! Thank you for bringing this up! I’ve created an internal feature request to address your need for reordering components via the API: STATUS-919. This enhancement would allow updating the position parameter programmatically and help streamline your automation workflows. While…

Hi There, Welcome to Atlassian Community! Thank you for bringing up this suggestion! I’ve created an internal feature request to track your idea (STATUS-916). This enhancement is indeed a valid and valuable option, as it would simplify incident tracking and reduce bandwidth usage, especially for users managing multiple…

Hey Daniel, Thanks for reaching out to Atlassian Community! Currently, this exact workflow cannot be achieved out of the box using just the Opsgenie and Slack integration. While Opsgenie’s Slack integration allows creating alerts or incidents via commands like /genie or responding to alerts directly in Slack, it does not…

Hey There, In case you want to migrate from a Standalone Opsgenie to JSM Opsgenie, you can do that by following steps from here - https://support.atlassian.com/jira-service-management-cloud/docs/start-shifting-from-opsgenie-to-jira-service-management/ Please note, at the moment, no account is forced to migrate to JSM. In…

Hey Ruby, Thanks for reaching out to Atlassian Community! While Opsgenie does not have a direct way to embed on-call schedules into Confluence, there are a few approaches you can take. One option is to use the Public Link feature in Opsgenie, which allows you to share live schedules. This link can be added to your…

Hey Nelson, Thanks for reaching out to Atlassian Community! For Opsgenie Android app version 3.8.8, the "Allow Opsgenie to set ringtone volume" option may not be available due to the version or Android OS restrictions. To ensure critical alerts bypass silent mode or Do Not Disturb (DND), please try the following: * Check…

Hey Marvin, Thanks for reaching out to Atlassian Community! Statuspage does not currently offer the ability to create metrics that report on internal data, such as the number of incidents per component. The platform is primarily designed to display status updates, incidents, and metrics derived from external sources or…

Hey There, Thanks for reaching out to Atlassian Community! You're correct that the Opsgenie query language does not currently support an "order by" or "sort" clause. The results are always sorted by the creation time, with the most recent alerts shown first. Unfortunately, there isn’t a way to natively sort the results to…