Samie Delebo - Your Gal at Gliffy Atlassian Partner

Hi @brandon.torvick ! We do not have PDF export, but I'll pass along that request to our product team. :) You can export Gliffy as PNG, JPG, or SVG image formats using File > Export. When you do so, make sure the layers you want visible in your export are toggled on. Thanks! Samie

Hi @Norbert Murzsa ! That is disappointing — I'm sorry you're having a hard time with Gliffy today. Would you please email our support team at support@gliffy.com? Thank you! Samie

Hi @Johann Thorvardarsson ! That's a really cool use case for Gliffy — I'm sorry it's not rendering correctly. Would you please reach out to our support team at support@gliffy.com so that they can help you out? Samie

Hi Laurence! I think the responses and suggestions provided so far are the best suggestions to meet your team's needs. If you need any help or have any questions for the Gliffy team, please let me know. :) Hope you've had a great weekend! Samie

Hi @Suzanne Julien ! The challenge is that I don't know what versions of Confluence Server you're using, so I can't speak to the specifics of what the bug was and if it's been fixed for your version. Would you please email our support team at support@gliffy.com so that they can get into all that detail with you? Thanks so…

Hi Morgan! You can accomplish that interactive diagram functionality using Gliffy Diagrams for Confluence. I'm not aware of other apps that offer this type of interactivity for Confluence right now. (The big disclaimer here is that I work for the Gliffy team!) You can sign up for Gliffy from the Atlassian Marketplace, and…

I can't see "Dream House" without thinking of Barbie either, @Anastasia Bek _Stiltsoft_! She's everywhere! But, Dream House all the way. Vacations are great, but they're fleeting. You'll spend a lot of time in the house. Mine would be: - A brick townhome that fits the history of my neighborhood, but very modern on the…

Hi @Francesco Pessolano ! Unfortunately, there is an active Atlassian incident that's making it hard to sign up and install new apps. You can monitor the incident here: https://confluence.status.atlassian.com/

Hey @Jonathan Smith ! Specific to Gliffy, if the diagram attachment is a .gliffy file, you should be able to re-import the diagram to get it properly embedded back on the page. Let me know if you're still stuck? :) Samie

Thank you for the compliment, @brandon.torvick ! :) Unfortunately, I think this is where my product knowledge is only going to get us so far. Re: your issues converting the page to the new editor, I am officially in over my head! Can you please email our technical support team so they can get more details? That'll be…

Ah, understood! Yes, you can show multiple paths/extra detail to your viewers with our interactive layers feature. We have a longer tutorial video about that here, but it sounds like you've got a handle on it! I think you will need to publish your diagram and Confluence page to fully check your work. If you're concerned…

So happy to help, it's great to learn more about what you're trying to do with Gliffy, @brandon.torvick ! Links allows you to add a link to any online material, so you could absolutely add a shape or on-text link to any other web page (including Confluence pages) from one of your diagrams. So if you have a step in your…

Thanks so much for all the detail, @brandon.torvick !! That's definitely not the ideal experience, but I am getting things to work on my side of things, so let me be a bit more specific. I quickly created a diagram on a different page and called it "flowchart example" (original, I know). In order to have the link launch…

Great news, @brandon.torvick , you're in the perfect place to ask this sort of question. All Gliffy diagrams are stored as attachments on the page, so you can link from one object/shape/text in your diagram to another diagram by clicking link button in the navigation up top while a shape is selected or text is highlighted:…

Hi @sumana_etecheng ! Thanks for flagging this issue. Would you please email our support team at support@gliffy.com so that they can help you troubleshoot more? Thanks! Samie

Hi Alan! Would you please email our team directly at support@gliffy.com? Thanks!

Hi @ebastiaa ! Craig's suggestion to look in the left pane of Confluence is a great one. I'm really happy to share that we've just launched a new "Lobby" view for Gliffy that allows you to easily find all your diagrams by clicking the button in the left pane. You can learn more about what's available in that view for…

Hey Karl! I'm a member of the Gliffy team and I'm not aware of any current issues. Would you please email our support team at support@gliffy.com? Thanks! Samie

I agree that it's confusing, so I do really appreciate this feedback — thank you!! I'll be sure to share it with our broader team as it relates to Gliffy. Like @Nic Brough -Adaptavist- mentioned in a comment above, I do think it's up to each app vendor how and where they include their app in the Confluence interface.

Hi @Fullthepoil ! You can absolutely make interactive diagrams that allow you to show and hide different layers within your diagram — but it's a little bit separated from the mind map functionality. There are some step-by-step instructions for creating dynamic diagrams available in our documentation…

Hi @ebastiaa ! I'm part of the Gliffy team and I'll have a new feature to update you on very soon... but in the meantime, you and your team can start creating Gliffy diagrams by typing "/gliffy" while editing any Confluence page. Here's a video tutorial for you: https://youtu.be/XxX8iyWzydg

Hi @Richard Kettlewell ! Please email our support team as well so that they can get more details. Thank you!

Hi @Karl Garcia , just a follow-up note that this seems to be resolved. :) If you're still experiencing any issues, please be sure to let our support team know!

Hi @Karl Garcia ! The new version of Confluence Cloud introduced an issue for how Marketplace apps like ours are being displayed. We've opened a ticket with Atlassian and they have created a public Jira ticket: https://jira.atlassian.com/browse/CONFCLOUD-75996 You can also email support@gliffy.com if you'd like us to keep…

Hey Kirsty! I would encourage you to reach out to our team at support@gliffy.com because it looks like you're using Gliffy on server. Factors like your version will matter a bit more and I'm only using Gliffy on Cloud these days! The one thing I think you could try is using the drop-down zoom option in the toolbar to set…

Hi @Mary ! I'm not aware of a workaround and haven't had any recent reports of this issue — so sorry I can't be of more help! For that reason, would you please email our team at support@gliffy.com? They'll be able to review more details (like the version you're using) that should be able to help. Thanks!!

I love the "Cowboy" rule 😂

Best. Wednesday. Ever. Here's my 3 year old lab, Oberon. He likes swimming, gnawing on 2x4s for some reason, and ice cubes ("water cookies"). :) 

Hi Fvila! I think I have a workaround for you, but I'd love for you to email our support team at support@gliffy.com as well so that we can get this logged as a bug and update you on any fixes. When you select the shape and then click the "Edit Shape Properties" menu (the square), you should be able to unclick the aspect…

This is so so so cool @Teodora V _Warsaw Dynamics_ !!! And, as someone who has also created some monster pages, anchor links working within edit mode is at the top of my Confluence wish list. At the risk of making your page longer...anywhere you're monitoring or reporting on results?