Samie Delebo - Your Gal at Gliffy Atlassian Partner

There have definitely been times where I've rushed to get an email off my to-do list and missed some data or opportunities along the way, so I really appreciate the reminder to read to comprehend. I do think there's a bit of a balance, though. As someone who has been professionally ghosted a few times and has deadlines…

Ok, confession... I have a hard time with empathy sometimes. Has anyone done the Clifton Strengths Finder test? It ranks "strengths" like being analytical, self-assured, and disciplined. I took it once when I was 19 and once when I was 25 with very similar results. "Competitive" is my number three strength, behind Achiever…

@Monica Morris I like the idea of revisiting specific norms or creating a specific space that allows people to raise any concerns (ie: asking if anyone has ideas or feedback at the first meeting of every month). I think a lot of people do this after the holidays as part of the "New Year" buzz, but once a year definitely…

Thanks for looking out @Jimmy Seddon @Dave Rosenlund _Trundl_ !!! Will make sure it's in my pocket!

I'm so excited to go! This will be my first in-person Summit as part of the Gliffy team. :) 

Thanks @Christine P. Dela Rosa ! Your comment reminded me that I didn't really cover the fact that sometimes our working norms just "show up" without any intention or conversation — just figuring things out as we go. Those "unstated" norms are maybe more likely to need some rework and being intentional about how you want…

@Andy Gladstone That is a fantastic compliment, thank you. Steal my work anytime! And, best of luck finding a better cadence and norm for your team. :)

Hi Mateusz! You can use the link Fabian provided above or you can email support@gliffy.com directly. Based on your post, I can't see whether you're on Confluence Cloud or a Server instance, but I'm not seeing anything in our internal Gliffy support channel to indicate a major issue for our users this morning on either…

Hi Brian! Absolutely. I'm not sure how we resolved this issue for Ross last February and you may be on a different version of server than he is. For that reason, I'd ask you to also email our support team at support@gliffy.com. Happy holidays!

Hi Sofia! Sorry for the delay getting to this. If your page is loading slowly with all those diagrams built and stored on it, I wonder if building the diagrams on a separate page and then inserting a linked diagram (so a copy of the original) on your documentation page would help? You can see further details on doing this…

You can always let me know if you have any Gliffy-specific questions as you explore your options, Narelle! 

Some great tips in here! I definitely agree with breaking up big blocks of text with bulleted or numbered lists, graphics, tables, and diagrams. You don't want your documentation to fall into TL;DR territory. I also like the idea of technical writers partnering with support teams to determine how to prioritize or structure…

Thank you so much — that will be super helpful!

Hi Frode! I'm sorry you're having a hard time with Gliffy. Would you mind sending a screenshot or two to our support team at support@gliffy.com? Thanks! Samie

Thanks for organizing a great event and getting some new conversations going on the Atlassian Community, @Maggie Norby Adams !

SO so glad you could join us @Paloma Fondon Araujo! You're always more than welcome to reach out with feedback or questions. :) Thank YOU 🥨

Totally agree — whenever I'm working with someone with a lot of technical expertise it's really helpful to have a visual aid. I could see how it would help you share with your customers. :)

That's mind blowing! We should make medals for Gliffy decade-ers 🏅

This integration is so smart. Having more data about who's reaching out to you can definitely improve customer service and help reps prioritize. A+!

My collaboration-related red flags are... 10+ people in the "working session" 🚩 Ignoring working hours for international teams while scheduling meetings 🚩 Critiquing ideas during the brainstorm 🚩

Hi Patrick! This is not possible but it's a great idea. I'll pass it over to our PM. In the meantime/as a workaround, you can upload custom shapes to Gliffy. Here's the youtube how-to.

I'm biased in terms of favorite apps (😉), but with regards to how my marketing teammates at Perforce use diagramming in Confluence, here are some interesting uses: * Copywriters can make rough wireframes that show the structure and the flow of the page they're working on before getting our very busy designers involved *…

TIL there's a toolbox emoji 🧰 Nice demo! Our marketing team is using a different project management tool and constantly adding repetitive tasks is a huge pain point for us. I wonder if they'll consider switching tools... 😉

Love K15t's overview on the importance + value of the page properties macro + page properties report! I need to get my team to start using these. :)

Thanks for the nod, Teodora :) Lars, I don't think either app has an automated/hands-off way to select which data you include, but both will allow you to make 4 unique diagrams (a master and then each version for the teams) and share them in the appropriate spaces. If you go the Gliffy route, I have some specific…

Of course! You should be able to accomplish something similar or close to your vision with draw.io — maybe just a little less interactive. Good luck with this project!

I think it depends on how teams are using it! At my company (Perforce Software), people use Confluence in lots of different ways. Part of our Confluence is a wiki/knowledge-base for our writers, so we'll call it the "SEO wiki" even though it's hosted on Confluence. In this case, most of the writers read/consume content,…

Thanks @Huwen Arnone _Deiser_Devoteam_ ! For marketing (because that's what I do too) I think it's so easy to share an idea and get approval when you have it "sketched out" as a flowchart or a wireframe. 

Hi Patrick! I think there are several diagram apps on the marketplace that can facilitate this for you to some extent. My company's app, Gliffy Diagrams for Confluence, allows you to create diagrams with links to other pages within Confluence (or external pages) that would make it possible for you to create a more visual…

When I was a freshman at university, my roommate for the first few weeks of the school year was actually our floor's RA (someone employed by the university to live on the floor and keep an eye on everyone and act as a peer advisor). So I had to follow all the rules perfectly or else she could lose her job. RAs are supposed…