Trudy P Claspill Community Champion

That's great! Do you have additional questions?

Have you tried multiple Business spaces? Are you working with Team-managed or Company-managed projects?

You mentioned 'workspaces" (plural). Is this happening in more than one? Are they all Business Spaces? Are they Team-managed or Company-managed?

Hello @Deven Welcome to the Atlassian community. There don't appear to be any active incidents disrupting service. https://status.atlassian.com/ What type of Space does this concern? Are there other users of the system having the same experience?

Hello @arunachalam.angusamy There are three things I want to address from your previous responses: * Part 1 - getting a second copy of the form when the agent edits it * Part 2 - attempting to iterate over the form's field list dynamically * Part 3 - your failed api call ----- Part 1 - a second copy of the form when the…

Hello @Hellen charless Welcome to the Atlassian community. According to the documentation there should be a checkbox in the Send Slack Message action to send the message as Automation for Jira. So you not see that option? I don't have my Jira connected to a Slack workspaces so I can't look at the current actual…

That's what I get for not testing the rule. The correct field would be "Goals" (plural). In my example I found "Goal" which is not the same field As @Bill Sheboy correctly noted, it is not possible to set the Goals field in Automation.

Hello @Shorena Anzhilov Welcome to the Atlassian community. We are a user community. We are users of our own Jira instances. We don't have access to your instance and don't know anything about who administers it. Have you ever been successful in logging into that Jira instance? I recommend you reach out to the people that…

Hello @Ramesh Krishnan Can you please show us the script you created? Is Saga another work item type? Has the work item type hierarchy been modified in your environment so that Epics are child items under Sagas? Assuming the above is the case (Sagas are work items that are parents to Epics), you could use an Automation…

Hello @Ramesh Krishnan I have not been able to recreate your problem so far. Can you provide a screen image of one of your goals, and a screen image from a saga or epic showing you trying to search for it and not finding it? Do other users with the same access as you have the same experience? Have you tried the following?…

Thank you for that additional information, @David Karapetyan . If this is a sporadic problem, when it occurs you might want to check the Atlassian Status page to see if there is an active incident that could be impacting your Jira or the Admin hub. https://status.atlassian.com Since this is a user community, where users…

Hello @Chris Loh Welcome to the Atlassian community. Let us first go over some of the reasons your posts may not have received the attention you hoped for. 1. Your posts are about Confluence, but you posted them in the Trello Questions forum. You would be more likely to get a response to a Confluence issue if you post the…

Hello @David Karapetyan Welcome to the Atlassian community. 1) When you view the Audit Log in the Admin hub, do you see any entries? As stated on the screen: "Guard Quickly investigate user access changes The audit log is an Atlassian Guard feature. To see audit log activity, you need to have an Atlassian Guard…

Hello @Michele Calitri Welcome to the Atlassian Community. That document indicates several things to do to troubleshoot the problem. Which have you completed? Did you ensure you have completely met the prerequisites? Have you configured a Jira Connect Proxy URL? If so, did you execute the debugging tips for that? What…

Hello @Becky Reinhold You mentioned that the user is trying to access a "board" but you have posted your question in the Confluence forum. The term "board" is usually a reference to functionality in the Jira product. Can you clarify, perhaps with a screen image, where you are seeing that the user is on the "guest list" for…

Hello @Robert Butterworth Welcome to the Atlassian community. First be advised that I edited your post and redacted your phone number and email. This forum is open to anybody on the internet. I suspect you don't want your email and phone number publicly available on the internet. Second, be advised that this is a user…

Hello @Peters Dominic You must not specify the field you want to set in both the JSON and by selecting it from Choose fields. You need to specify it in only one or the other location. If you want to set it by selecting the field from Choose fields then you can set the field value thus: Name LIKE…

Or were you only trying to demonstrate an alternate smart value to use in the Edit action?

Hello @Kai Krause What you have proposed will not work. The smart value {{lookupObjects} is valid only after the Lookup Objects action has been used. https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Lookup-objects

Hello @Okey Onyeokoro Welcome to the Atlassian community. Do you mean that you want to create a JQL filter/search that will return to you the list of all offboarding tickets? If so, are you familiar with how to search for tickets? If you are not familiar with that, I recommend that you take advantage of the free, on-demand…

Adding another question to this: When you say "at the bottom of the lists" do you mean at the bottom of the columns on the board view? Or are you referring to seeing the Create option in the List view?

Hello @Harrison Ponce It doesn't appear that this is easily accessible through an expression. Per an answer on this post there is a field called "softArchive" that is updated when an issue is archived/unarchived.…

@Marc -Devoteam- "Channels & self service" is available in the Space settings for a Team-managed Service Space.

Please let us know if you are successful, or if you have more questions on this implementation. Good luck!

Hello @오예찬 I have run out of ideas. This is a puzzling situation. I recommend that you open a support case directly with Atlassian Technical Support for additional help. https://support.atlassian.com/contact/#/ It would be helpful to the community if your report back here what you learn from support.

Hello @Bryan Fitzgerald The only statuses that will generally display are the ones available in the workflows for your Space. If those have never and will never be used for the items in your Space then you should consider modifying the workflow to remove them. Is that an option for you? I see you have applied a filter. In…

Hello @Hazel Kwon Hyesung Welcome to the Atlassian community. It is not possible to merge Atlassian Cloud accounts. There is an open change request about that here, to which you can add your vote. https://jira.atlassian.com/browse/ID-240

Hello @Kylie Grahame Yes that is possible. Look at the "internal" property of the comment. Refer to https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--comment--

Hello @Scott Lott Welcome to the Atlassian community. There doesn't seem to be an active incident per Atlassian's Status page. https://status.atlassian.com/ It may not make a difference, but have you tried another browser app, clearing your browser cache, or a private browser window? Are there other users with the same…

Hello @Kevin Goohs Welcome to the Atlassian community. When you say you want 4 other fields added, do you mean made visible to the person filling out the deployment request so that they can select values for those additional fields? Or do you mean you want the 4 fields to be populated automatically with data after the…