Trudy P Claspill Community Champion

Hello @William McCullie You need to start by diagnosing why they don't receive the notifications. Do the receive notifications for other types of events from Jira? Try using the Notification Helper to confirm that Jira is configured to send emails to those users.…

Ah, yes. Thank you for pointing that out. I see now that you did indeed specify different Gitlabs in the messages. What Jira products do you have on your Jira Cloud site? You posted this message in the Jira Software Questions forum and the other in the Jira Service Management Questions forum.

Which Jira products do you have enabled for your site?

Hello @Robert.Friedman Welcome to the community. As @Fabio Racobaldo _Catworkx_ said you can resize an inserted image by dragging that bar to the side of the image. Addressing your question about inline images with text, that does not appear to be possible unless you convert the image to an emoji, as per this post:…

And the link for that is: https://support.atlassian.com/contact/#/

Have you tried contacting the vendor? They have a link to their support portal at the bottom of the page you reference in the More Details section. For inquiries and support please visit our support portal.

Hello @Apoorva Sharma There are two different things you are talking about here. 1. Changing the issue type from one value to another that is at the same level; i.e. changing a Story into a Bug. 2. Changing an issue type from one value to another that is at a different level; i.e. converting a Task to a Subtask or a…

Hello @Season Hughes As per the change request for this feature: https://jira.atlassian.com/browse/JRACLOUD-69559 When you select the status of an issue while creating it, you'll only be able to select statuses that don't have screens, actions, rules, validations or conditions in your workflow. So you won't be able to…

Hello @Sankari Shanmugam Welcome to the community. Did you try again later? Did you get the error again?

If you are scrolling through the list that comes up by default be advised that the list does not populate with all fields. Have you tried typing in the name of the field? I created a Dropdown type custom field in a Team Managed Software project and gave it the same name you specified. I then started an Automation Rule…

Hello @Jodi Hughes Welcome to the community. What do you mean by "JCL"? Do you mean JQL (Jira query language) or are you referring to some third party app? Are you using Jira Server or Jira Data Center? What version are you using? What do you need to do with the results once you have them? 

Hello @Sergio _ That is not possible with native Jira functionality. You would need to look at a third party app for that, or potentially using the API to extract Sprint information. What would you want included in the report? Would it be just a list of the sprints and their dates, or are you wanting to include the issues…

I don't believe there is any native functionality to do that. The Status you are referring to is simply a macro that applies formatting to the specified text. It is not truly applying a "status" value to the remaining content such that you can select that content and move it somewhere else. If you are not already using…

Hello @Derek F When you are viewing your project, at the bottom of the navigation pane on the left it should say the project is either company-managed or team-managed.

Ah, I gave you the wrong link. I gave you the one for Jira Cloud and your post is tagged as Jira Server. Here is the correct page for Jira Server/Data Center: https://confluence.atlassian.com/automation/advanced-field-editing-using-json-993924663.html You may need to double check the correct name for the field. Refer to…

Here is the reference document for advanced field setting/editing with JSON. https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/ According to that document, field names are case sensitive.

@Amy Blakemore Welcome to the community. Just curious, can you provide a link to the online instructions from which you were getting that info?

Hello @Z H Have you reviewed this documentation? https://confluence.atlassian.com/doc/registering-external-gadgets-204050482.html

The code looks correct. Have you tried it? Is it successful?

Hello @Scott Beeson What Status Category is "Deprecated" part of? What color is it? Is it the same color as the Done status (green) or another color?

Do you get an error when this rule runs? Is the parent issue key a static value that should be used in every execution of this rule? Can you show us the entire rule - all the components of the rule?

Hello @Aryeh Schwob Welcome to the community. Subtasks are not independent issue types. If you are using a Scrum methodology they are not considered when looking at the Sprint burndown. They are not able to be assigned independently to sprints, but rather are considered part of the sprint to which their parent issue is…

Hello @ANISH TANEJA Welcome to the community. You will have to do that with code since the field is not available in the list. Can you show us the details of your automation rule? We can then point out where you need to add the code.

Hello @Krista Nicol Epics will not be displayed in the Epics pane if the "Epic Status" field is set to Done. The "Epic Status" field is separate for the "Status" field that is used by the issue workflows. The "Epic Status" is set to Done by clicking the pull down arrow next to the Epic in the Epic pane and selecting Mark…

When you do not use a manual trigger, what is the trigger for the rule? In your original post you said you are wanting to generate an email when an issue is created. In that case your trigger should be "Issue Created", and there is no need for the trying to put a table into the email because there will be only one issue to…

Hello @Sachin Panchal Welcome to the community. While you may have the Edit Page permission for the site, the page itself may have Edit Restrictions applied to it, or it may be inheriting an Edit Restriction from a parent page. Refer to this article for more information on permissions and page restrictions:…

Hello @Ruchira Joshi Welcome to the community. What happens when you try to follow the installation instructions? https://marketplace.atlassian.com/apps/1216056/refined-toolkit-for-confluence-cloud?hosting=cloud&tab=installation

Hello @Jamie Edmondson I found a post that references this other post that points out a check box in the Edit Issue action concerning sending/not sending email notifications for the update caused by a rule. https://community.atlassian.com/t5/Jira-questions/Disable-emails-from-Automation-for-JIRA/qaq-p/1253405 I have not…

Hello @Derek F Welcome to the community. Are the issues in a Company Managed project or a Team Managed project? Can you show us the full details of the automation rule? What type of action are you using to get the issues that are due?

The Burndown chart doesn't show either Status or Resolution values. The Sprint Report does show Status, but will not show Resolution.