Trudy P Claspill Community Champion

Hello @Mandy Parker Welcome to the Atlassian community! It is possible that... 1. The issues that have that Resolution value are archived. Archived issues don't show up in search results. 2. There are Issue Restrictions (Team Managed projects) or Issue Security Levels (Company Managed projects) on all the issues that have…

Hello @Jill Bolger Welcome to the Atlassian community! In the image you provided the user appears to be able to change the Status of the issue. They have only one status that they are allowed to select - Defining. Is this screen not a representation from a user that is unable to change the Status of the issue? Or is the…

Hallo @Harald , Sie können mehrere Sites unter einer Organisation haben, ohne einen Enterprise-Plan zu haben. Wenn Sie zu https://admin.atlassian.com gehen und Produkte auswählen, können Sie Ihrer Organisation ein Produkt hinzufügen. Nachdem Sie auf die Schaltfläche Produkt hinzufügen geklickt haben, werden Sie…

Hello @Tomasz Bis Have you asked the user to check their personal settings? Is this user a licensed user of your Jira system, or a only a Customer for your Jira Service Management project?

Hello @Wesley Maffazzolli How exactly are you changing the issue type from Parent-issue to Sub-task? Are you using the Convert To Subtask option for the parent issue? If so, so far I have not been able to get a working solution either. I found an old change request about this that has "timed out" and been closed.…

Hello @Lotte Pijnenburg Can you provide a screen image for what you see in your backlog? Are you see fractional days as decimals instead of hours and minutes?

Hello @Gregory Kremer Are you working with issues in a Team Managed project or a Company Managed project? While viewing the project look at the bottom of the navigation pane on the left to find that information. If you are working with a Company Managed project then the sorting of issues by Status will be based on the…

Hello @Laurent Houdusse There may be a Validator on the Create transition in the workflow for that issue type. You will need to Edit the workflow to investigate this. You might want to make a copy of that workflow to open in Edit mode, rather than opening the original workflow in Edit mode. Once you have the workflow open…

Epic Link will not show in the Epics, only in the child issues. The field is used to track an issue's parent Epic. Epics can't be children of other Epics, so the Epic Link field is not used in the Epic issue. Epic Link should show up automatically for the child issues (Story, Task, Bug, etc.) If it is not showing up, then…

1) It looks like you can't have more than one board under each project? That is correct. For a Work Management project you will see only one board under the Board option. You could add links to other boards under the Shortcuts option. You can create additional boards manually. Refer to this article for more information. 2)…

Great! I'm glad you figured it out! If you are using a Team Managed project, though, you should be using the Story point estimate field in your Epic, Story, and Task issues. The reports that use story points and are available for a Team Managed project will be based on the data only for the Story point estimate field and…

Hello @Violaine Truck Thank you for that screen image. That is very helpful. I see that you want to change the values that are available in a selection list field. In Jira Cloud there are two types of project architecture - Team Managed projects and Company Managed projects. The ability to change the values depends on…

each user registration and creation of a space, will implicitly also create a Site and and Organization that sit above the created space. Incorrect. A user can be invited to your Site or can request access to and be granted access to your Site. https://<something>.atlassian.net Once that user has access to your Site, the…

Thank you for that additional information. When I follow your steps and set the Assignee as you specified, then the problem does occur for me also. In your original post you talked about converting the subtask to another issue type, but you did not include that in the detailed steps above. Is this a problem only for the…

Can you identify a specific subtask that you think should be displayed on the Scrum board but is missing? Does it meet the board criteria? The way you have written the Scrum board filter the subtask would have to be one that would display on your Kanban board and it must also be assigned to one of your designated Assignees.

If time has already been logged when you are filling in the Original Estimate or Remaining Estimate fields, the Remaining Estimate will not be recalculated to account for time that has already been logged. The Remaining Estimate will be automatically recalculated, and the user has the opportunity to manually reset that…

No, those are not custom fields. "Key" is synonymous with "issue id". It is the ID is of the issue; i.e. XYZ-123. Every issue has a key or ID which is comprised of the Project Key and a number. "Epic Link" is the field in the Epic's child issues that keeps track of the child's parent Epic. On the screen it shows the…

Hello @Ricardo Jose Micheleto Maia Filho Welcome to the community! Do you have the Open issue in sidebar option activated? If you see it in the options as shown below, click on it. If you see Open issues in dialog instead then that means the sidebar option is already active. What browser are you using?

Hello @Cyril James You need to use the Switch to JQL option, and enter the JQL directly. issue in (<comma separated list of Epic issue keys>) or "Epic Link" in (<comma separated list of Epic issue keys>)

If you have a list of Epics that you want to include, and you also want to include all their child stories, then you can create a Saved filter that retrieves those issues. issue in (<comma separated list of Epic issue keys>) or "Epic Link" in (<comma separated list of Epic issue keys>) You can then use that Filter as the…

Hello @jmacbean-pandora Welcome to the Atlassian community! What version of Jira are you using? Are you using Jira Server or Jira Data Center? According to the below issue, the list should be defaulting to only Epics in the same project as the issue, as of version 7.1.0. https://jira.atlassian.com/browse/JSWSERVER-12016

Do you have a filter applied to your plan? When you have a filter applied issues in the plan that are not within scope of the filter will be grayed out.

Yes, if the item was updated within the past 2 weeks, it will be shown in the right-most column. There is not an option to ignore Updated dates when hiding "completed" issues. There is a change request about that here: https://jira.atlassian.com/browse/JSWCLOUD-21897 As a work around you could add a quick filter that, when…

Hello @Cyril James Welcome to the Atlassian community! When you are viewing your plan, click on Plan Settings and select Configure. What do you have in each of the Source Date configuration pages? Have you included in Issue Sources the projects in which those greyed-out issues reside? Are they listed under the Removed…

Hello @Tamara Harris Welcome to the Atlassian community! Jira does not have a generic report building utility natively. There are some pre-fabricated reporting options available as Gadgets natively within a Jira Dashboard, but not one specifically for getting an average for story points. You would need to look at third…

Hello @Dennis_H When asking for help with a rule it is very helpful to us for you to post a copy of the rule. This can probably be handled with branching or a condition, but it is hard to say without seeing your rule.

Hello @Gile Empey You said you removed the subfilter, so I'm assuming this is a Kanban board for a Company Managed project. Is the Done column the one farthest to the right on the board? Do you have the Hide Completed option set? Have the issues been updated within the past 2 weeks? The hiding is based on the Last Updated…

In the first image your vertical scroll bar indicates you are at the bottom of the screen, but the screen is actually a pop-up and you are not at the bottom of it. If you use the Page Down keyboard button while that screen is displayed you should see additional info as shown below.

Can you share with us what the solution was?

Hola @Veronica Merchan Rodriguez , ¡Bienvenido a la comunidad de Atlassian! Hay aplicaciones de terceros que permiten la sincronización entre sitios de Jira Cloud separados. Este es un ejemplo que encontré al buscar en Atlassian Marketplace. Puede haber otros.…