Trudy P Claspill

Hello @Joshua Stokes There are multiple REST API endpoints for accessing a variety of data. What data are you trying to get? Here are a couple of the API documents. https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/ https://developer.atlassian.com/cloud/jira/software/rest/intro/#introduction You can find…

in Jira Cloud API Comment by Trudy P Claspill February 11

Hello @Ally Atriano Welcome to the Atlassian community. You mention setting the "Request" field. In the KB it talks about setting the "Resolution" field. Are you actually setting the Resolution field? Can you provide a screen image showing the configuration of the transition?

in Request Resolved Customer Notification not working Comment by Trudy P Claspill February 11

Hello @Inna S I recommend you start by navigating to the parent page of the one you were viewing and review the other documentation related to what you found. https://support.atlassian.com/jira-service-management-cloud/docs/discover-alerting-and-on-call/

in What is 'Operations'? Comment by Trudy P Claspill February 11

Can you show us images of the modified rule and the details that generated in the rule execution log?

in Child Start and Due min/max dates to roll up to parent Comment by Trudy P Claspill February 11

Hello @Sandra Dumas Welcome to the Atlassian community. "CQL Search" appears to be a macro in Confluence Data Center that was provided by a third party app. You will have to determine if you have that same third party app in your Cloud instance and if the same macro is supported by it there. Or you can review this 2024…

in missing plugins in list Comment by Trudy P Claspill February 11

Hello @Paul Chisholm Welcome to the Atlassian community. This is a user community where Atlassian product users help other users. We don't have access to your Jira instance. Based on the URL you provided you are accessing a Data Center instance that is hosted by an Atlassian customer. You will need to contact the technical…

in Need to reset password Comment by Trudy P Claspill February 10

Interesting! I'm not sure I would have thought to check that. Good job!

in Not Displaying All Epics in Plan Comment by Trudy P Claspill February 10

Field names are case sensitive in smart values. Can you confirm that you have the case correct for the "Start date" field? As a test in the rule can you add a Branch to iterate over the Lookup Work Items results and use the Log action to print to the execution log the value from the "Start date" field for each item?

in Child Start and Due min/max dates to roll up to parent Comment by Trudy P Claspill February 10

I have not yet been able to test this against a Jira DC system to see if I can reproduce it. When you review the issue history for issues created through the API, do you see an entry for the Assignee being set? If so, does the timestamp match the Creation timestamp or is it a bit later? And who is shown as responsible for…

in Issue is assigned to random user when setting Assignee as "Unassigned" or null via REST API (Jira Da Comment by Trudy P Claspill February 10

Or you might be able to implement setting the secondary, more easily filterable field into the workflow. Do you have any apps available to you that extend workflow capabilities, like ScriptRunner, JMWE, or JSU? (There are other apps besides those three that extend workflow capabilities.)

in How to exclude work items where summary is equal to TEST in JQL Comment by Trudy P Claspill February 10

How have you implemented the Slack integration? Is that another rule or something else? If it is another rule, since you are on the Premium plan you could add the Delay action to that rule that selects the issues via JQL and sends messages to Slack. I don't know exactly how you have that rule constructed, but you would…

in How to exclude work items where summary is equal to TEST in JQL Comment by Trudy P Claspill February 10

I have to give credit to @John Funk . I found that answer from him in another post.

in Unable to adjust Work Type directly for a new Space "You cannot edit this work type in this space" Comment by Trudy P Claspill February 10

@Bill Sheboy Is that documented somewhere by Atlassian? I'd like to bookmark that for future reference. I thought I remembered that min and max did not work for all date fields, but did not find the details in my quick internet search.

in Child Start and Due min/max dates to roll up to parent Comment by Trudy P Claspill February 10

Hello @Siobhan Wallace Welcome to the Atlassian community. According to the documentation (link below) there does not appear to be any difference in functionality for the feature based on having a Premium vs. Standard subscription.…

in Downgrade to Standard - impact on Chat Comment by Trudy P Claspill February 10

Hello @ckopanon Can you tell us the type of Space this concerns? Click on the ... next to the Space name in the navigation panel on the left and tell us what the last two lines say. That will be something like: Software space Company-managed Has this rule ever worked previously? It is possible that there is more than one…

in Child Start and Due min/max dates to roll up to parent Comment by Trudy P Claspill February 10

Hello @lou Welcome to the Atlassian community. As this is a user community, where users of the Atlassian apps help other users, we don't have access to examine your instance directly. Without that access, I would hypothesize that at some point you had either a trial or paid license for the specified app, and used some…

in Message d’avertissement jaune lors de la création de tickets par nos clients Comment by Trudy P Claspill February 10

Thank you for that additional information. If you go into the Configure Screen function for the Task screen - is the Issue Type field on the Configure Screen?

in Unable to adjust Work Type directly for a new Space "You cannot edit this work type in this space" Comment by Trudy P Claspill February 10

Hello @Harald Heinz If you use Forms to create "multi-level cascading select" fields using the logic of Forms, and connect those to Single Select custom fields in the underlying work item, the Single Select custom fields will not act as multi-level cascading fields without additional functionality. Jira supports a maximum…

in Multi-Level Cascading Fields in JSM Without Using Forms Comment by Trudy P Claspill February 10

Hello @Timothy Brown How have you associated your tickets to assets? Do you have a custom Asset Object field in the tickets that you fill in to associate them to assets? Can a ticket be associated to more than one asset? You could use an Automation Rule to find the tickets associated with one asset and change the value of…

in How to move Bulk Connect Tickets from one asset to another in the Same Schema Comment by Trudy P Claspill February 10

You're welcome. There are scenarios this rule does not address: * When a subtask is deleted * When a subtask is moved from one parent item to another parent item * Possibly, when a new subtask is added

in Aggregating Sub-task field values into Parent issue – reliable approach? Comment by Trudy P Claspill February 10

Thank you for that additional information. Please describe your asset schema and explain which objects in it the scenario concerns. What quantity constitutes a low supply? Is it a specific number of objects with an Available status? How frequently do you expect your supply to reach "low" levels; hourly, daily, every few…

in What are ways to create a automation that notify if an asset/object is low supply Comment by Trudy P Claspill February 10

Thank you for the additional information and images. Is the first workflow image for the story item type? And the second workflow image for the subtask item type? I can see from the Board image that the Story is in the Status of "Development and Unit Testing",. And I can see that one of its subtasks is in the Status of "In…

in When sprint started all related story & subtask status changed. Comment by Trudy P Claspill February 10

Hello @Kristoffer Welcome to the Atlassian community. Please provide more information about your scenario. How are you keeping tack of the number of items available in your supply? Please describe your asset schema and explain which objects in it the scenario concerns. Do you remove objects from the schema to indicate they…

in What are ways to create a automation that notify if an asset/object is low supply Comment by Trudy P Claspill February 9

Hello @Christopher Brown Which of the items in your schema represent the Objects the contain the information about the people? What are the names of the Object Types that define the attributes of the people Objects? In your Asset Objects custom field you can set the field to show the results of an AQL statement. If you…

in How do you create a simplified list of options for a Jira Custom Field from an Asset Schema? Comment by Trudy P Claspill February 9

Hello @Tim Welcome to the Atlassian community. Can you provide screen images showing the full details of the log for the execution of the rule? Make sure you expand all sections so we can see the details. Is there more to the rule beyond what you've shown in the image? If so, please provide a screen image showing the…

in How do I automate moving a parent item to a specific status based on their child items's statuses? Comment by Trudy P Claspill February 9

Hello @Tom Wakelin Welcome to the Atlassian community. You can extract the email address from the comment (in this specific scenario of a newly submitted Public form) using this smart value {{comments.first.body.substringAfter("Email address: ")}} You can use it in a rule like this: The next component after what I've shown…

in Using a public users email address when submitting a form in a Jira automation Comment by Trudy P Claspill February 9

Hello @Zakaria EL KASRI Welcome to the Atlassian community. Your suggestion will not work when a Public form is submitted by a person that is not a user of Jira. Only Jira users can be recorded in the Creator field, which is why Public forms require us to specify a default Jira User to use when a non-Jira User submits the…

in Using a public users email address when submitting a form in a Jira automation Comment by Trudy P Claspill February 9

Hello @Romain LOUET Welcome to the Atlassian community. I think you may be running into the issue described here: https://jira.atlassian.com/browse/CLOUD-12617 I think you need to be accessing the endpoint with a different URI: https://api.atlassian.com/ex/jira/{cloudId}/rest/api/3/issue

in Unable to create an issue using token with scopes Comment by Trudy P Claspill February 9

Hello @eharris_1975 Atlassian Intelligence and Rovo are two separate features. What you are seeing are artifacts of Rovo, not AI. As per this documentation, Rovo cannot be disabled. https://support.atlassian.com/organization-administration/docs/activate-rovo-ai-features/

in How to remove AI from Jira/Bit Bucket etc. Comment by Trudy P Claspill February 9

Hello @Raul Aguirre What version of Jira are you using? Have you tried simply not including assignee in the payload? (I don't currently have access to a Data Center environment to test this out, but I will give it a try in a couple of days if somebody else has not already identified the solution.)

in Issue is assigned to random user when setting Assignee as "Unassigned" or null via REST API (Jira Da Comment by Trudy P Claspill February 9

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