Trudy P Claspill Community Champion

Hello @Venkat Kedharanathan Welcome to the Atlassian community! Did you try refreshing the page? Did you try accessing the same page in a different browser? If it works in a different browser have you tried clearing you browser cache in the browser where it doesn't work? Are any other users able to access the page without…

Hello @mohamedrabeek.jabarulla If you deactivate the users then they will no longer be counted as licensed agents. I have not yet found a way to disable users via API, but I did find this change request. https://jira.atlassian.com/browse/JRACLOUD-44801 The last comment on it is a request for people who are interested in…

Do you need to send the entire list to every assignee, or is it enough to send to each assignee just the list of issues assigned to them? If the latter is an acceptable alternative, you could do something like this: * action: lookup issues with your JQL * advanced compare condition to check if {{lookupIssues.size|0}} is >…

https://support.atlassian.com/user-management/docs/log-in-as-another-user/

Hello @Rudy Holtkamp I don't think there is a way to make Sub-tasks display on the Service Management Change Calendar. At least, I could not find a way to do that. I recommend that you open a case with Atlassian Support to ask about that, and find out if that is a feature in their backlog. Post back here what you learn.…

Hello @Térence LECROIX Please show us your rule. Sometimes the problem with using smart values and variables has to do with the context of when they are used/created. 

Hello @Quentin Smits Welcome to the Atlassian community! What instructions were followed to set up that "Billable" field?

Hello @Manav Gupta Welcome to the Atlassian community! Please provide a link to the document you are referencing for information about how to use the Jira API. Please provide the details of the API call you are executing.

Hello @Adriana Cervantes Almaraz In a given Company Managed project each type of issue in the project can have a unique workflow, or share a workflow with other types of issues in that project. If you have one Sub-task issue type, that issue type can have a different workflow than the other issue types in the project. You…

I'm sorry, I guess I was unclear. Please detail in words, not with a picture, what transitions are configured to exit from the Open status. If the user sees Open > Closed, and Open > Blocked, then that is two of the transitions configured in the workflow to exit from Open. Are there other transitions that exit from Open?…

Hello @Emma Hecht That is not the right syntax for a math function. Refer to https://support.atlassian.com/cloud-automation/docs/jira-smart-values-math-expressions/ {{#=}} The above needs to appear at the beginning of the equation. {{/}} And that needs to appear at the end of the equation. Additionally, each smart value…

So, first I want to point out a potential red flag. It looks like the Create transition is going into the Open status which, because it is blue, is part of the "In Progress" status category. Generally the Create transition should go to a gray status, which would be part of the "To Do" status category. Perhaps I am not…

When you use a Branch/Related Issues/JQL, within that branch use of the {{issue}} smart value should refer to the issue selected by the branch. So, if your JQL selects Epics related to the Feature, then you should be able to include a Clone action within that branch, and use {{issue}} to reference fields in the Epic and…

Jira Server does not automatically include the Automation for Jira feature, but it can be added by your Jira Administrators: Automation for Jira Server - Lite Jira Administrators and Jira Project Administrators are permitted to create Automation Rules with this feature. The link to the documentation is…

Hello @011_avinash Welcome to the Atlassian community. 1. Delete the default code that is added to the JSON field. It is provided as an example. 2. Without know the details of your Automation Rule, the only answer I can give you is that any issue for which the rule runs and progresses to the step where you have added the…

Hi Connor, You haven't posted in the wrong place. There is just wrong information on your post for Hosting Type. Are you a Jira Administrator for this instance? It would be good to find out from the Jira Administrators if the instance is indeed running under an evaluation license. If it is running under a paid license with…

Hello @R Jeff McCullough Have you checked you Personal Settings to see if you have checked the box to receive email notifications for changes you make? If that box is unchecked then you will not receive notifications for changes that you make, even if you mention yourself.

Hello @Gupta Vishal How exactly are you trying to use jira.permission.create.user? This post from 2020 discusses the topic of preventing users from creating specific types of issues: https://community.atlassian.com/t5/Jira-Software-questions/Is-there-a-way-to-restrict-users-from-creating-certain-issue/qaq-p/1484001

Hello @Art Port From this page: https://trello.com/en/pricing#3jaFV4aFRGfYowBgrtzGXC How are users counted towards billing? A Trello user who is added as a member to a Workspace—either as a normal member or as a team admin—is considered a billable team member that is included in the cost of Trello Standard or Premium. Any…

We would need additional details to try to help you debug this more. Can you get the user to provide a screen image of what they see, and share that with us? Can you share a screen image of the workflow diagram? Do you have more than one workflow in the Workflow Scheme applied to the project? What are the details of the…

Are you able to view the board itself? Can you execute the same filter in the Advanced Issue Search screen without an error? How many issues are retrieved? Are you able to access other boards and their configuration screens? This post is tagged as Atlassian Cloud hosting and Premium plan, but from your image it indicates…

If anybody wants to get some more context on this, it is a continuation of questions from another post: https://community.atlassian.com/t5/Jira-Work-Management-Questions/Not-seen-the-projects-after-migrating-the-Jira-to-another-server/qaq-p/2271496

Is the above screen what you see when attempting to access the board, or the board configuration? Have you tried another browser, or clearing the cache of your browser? Have you had another user try the same thing?

Hello @Елена Елена Welcome to the Atlassian community! Please show us the details of the Automation rule step where you are trying to use that JQL statement.

Hello @Choi Byeong Il Welcome to the Atlassian community! Do you want to maintain the data in both the Free and paid instances? Or do you want to permanently move data from the Free instance to the paid instance? If you want to maintain data in both instances, you should investigate the third party apps that are available…

Hello @Antti Issues that are in the ORIGIN project will be able to change to only statuses that are valid for those issues in the ORIGIN project. In the DESTINATION project Kanban board, what are the Statuses mapped to the Development column? Does the column include statuses that are valid for the ORIGIN issues? Do the…

Hello @Sepehr Baghi Welcome to the Atlassian community! Since you are on a Free subscription you will not be able to contact Atlassian Support directly. I have flagged your post for the Atlassian Community Support team to investigate.

Hello @[deleted] Welcome to the Atlassian community! Can you be more specific about what your user does and does not see? How are they trying to "view the workflow"? Are they trying to change an issue status and not getting the same option (for the same issue) as other users? What type of project are the issue in;…

Hello @Connor Brown Welcome to the Atlassian community! Can you share a screen image for what you are seeing? Can you share the filter that you used?

Hello @Zian Choy Welcome to the Atlassian community. The Two Dimensional Filter Statistics table will show rows only for an entry that has non-zero data. It will not show a row for a user that has no issues assigned. There is no option to force the table to show such rows.