Trudy P Claspill Community Champion

Please provide details about the type of report you are trying to produce. You can create a User Group for each department and add users to those groups. You can add a Group Picker custom field to your issues and select any of the User Groups to associate with each issue. You can generate reports about issues using the…

You can vote on the related change request here: https://jira.atlassian.com/browse/JSWCLOUD-21257

Adding to this, if you have been looking at the Atlassian documentation with Data Center and Server selected while you are actually using Cloud instances, that would explain why the documentation doesn't match your UI. It is possible that somebody from your company with access as an Organization Administrator to your…

Hello @Mara Salinas Welcome to the Atlassian community! Are you working with issues in Team Managed projects or Company Managed projects? To determine this look at the bottom of the navigation panel on the left when you are viewing the project. That is where it will say either company-managed or team-managed. Can you also…

Hello @Akim Boukhelif No, there is no option to make the JWM Calendar display anything but issues. If you want to see vacations on that Calendar, you will have to create Issues to represent the vacations.

Hello @Megan Fatigato Welcome to the Atlassian Community! Based on this response If I navigate to Board - More and look at the available options it only shows: Customize Cards Edit Workflow Expand all Columns Collapse all Columns I believe you are working with a Jira Work Management project. Do you see options like this at…

@Cristina Carrillo There is no option to remove that for Team Managed projects. For Kanban boards on Company Managed projects you can change the option to say "never hide done tickets"

Hello @Matt Browne Welcome to the Atlassian community! Jira will consider an issue as "Resolved" for purposes of the Created vs. Resolved report if the Resolution field for the issue contains any value at all. It doesn't matter what the value is. The issue is considered Unresolved if the Resolution field is Empty. There is…

Hello Habib, You mentioned in your last reply that this is all about a Scrum board. The reason I asked if you were working with a Scrum or Kanban board is because the title of your post says Filter to find Inactive tickets that I cannot see again in backlog or kanban board And in some of your replies you again mentioned…

If you don't need to use that screen for the Create, Edit, or View operations on issues, and if you have not included that Screen Scheme into an Issue Type Screen Scheme, then you can simply delete the Screen Scheme.

Thank you Habib. That is all helpful information. From the first image showing the filter it appears you are defining a Quick Filter in a board. Is that correct? Is that Quick Filter being defined in a Scrum board or a Kanban board? What is the Filter Query for this board? If it is a Kanban board, what is the Sub-filter…

Being part of this community has enabled me to change my career path from software development to tools consultancy - specifically the Atlassian tool suite! At that career change has lead me to a company where I feel truly valued in a way that was lacking in my previous employers. I have learned so much through the…

My first job was as a teenager in a county-sponsored summer youth employment program. I worked at the city library. I loved to read, so that job was perfect for me. I thought I might want to be a librarian someday, though I had no idea what was involved in achieving that. I had very typical teenager jobs after that working…

These are great stories! I spent 30 years in software development, focused on test automation. In the course of my career I wrote some simple bug and incident management apps (using MS Access!), and got involved in administering and customizing commercial apps for test management. Towards the end of that time, the product…

Hello Phil, In the Screen Scheme when you see Default in the Issue Operation column that means that screen will be used for issue operation (Create, Edit, View) that are not explicitly mapped to a difference screen. In this example the screen Create Issue Screen will be used when an issue is being Created, and the…

Thank you for the screen image of your Columns. That was helpful. Statuses are grouped into Status Categories globally. The Status Categories are * To Do (gray) * In Progress (blue) * Done (green) Issues in a status that is part of the Done Status Category will not be shown in the Backlog because, by definition, the work…

Hello @Huda Masood Welcome to the Atlassian community! Labels is not the right solution. Anybody can create a new label value simply by typing one in. If you want to restrict the values that can be selected, then you need to create a selection list custom field. Are you working with a Team Managed project or a Company…

Hello @Fuji Welcome to the Atlassian community! From your description and screen image I believe you are working with a Team Managed project. For Team Managed projects the only way to show Subtasks on the board is by using the Group By option set to Subtasks. If you don't use that Group By option, you won't see the…

Hello @Kyle Wilz Welcome to the Atlassian community. Looking at this document: https://support.atlassian.com/jira-software-cloud/docs/search-syntax-for-text-fields/ ..."be" (case insensitive) is a reserved word and will be ignored with included in a text search filter.

Hello @Ankur G No, it is not possible to have a Jira issue in more than one Active or Future sprint at a time. Adding an issue to an Active or Future sprint will remove it from any other Active or Future sprint to which it was assigned.

Hello @Mark Mulik Can you provide a link to the information you are referencing? Generally the functionality for apps because available to all users by default. The app vendor has to add their own code to their app if they want to allow you to limit which users can access the app functionality. I don't see anything in the…

Hello @Habib KANNOU For the Inactive issues that are in Open Sprints, do you see those issues in your board? If you don't see any Inactive status issues on your board/backlog and you want to see them on your board/backlog, then you need to go to the Board configuration page for mapping Statuses to Columns. Any status that…

Hello @Erik Otto Welcome to the Atlassian community! Most often the root cause of this problem is the Filter Query used for your board. You have to have the Manage Sprint permission in all the projects that are within the scope of that filter query. Filter queries for boards need to explicitly list the project(s) as part…

Hello @Lukasz Categories are used in Jira Work Management projects, not in Jira Software projects. The field is locked because it is a System field. You are not allowed to create Contexts for this field because they are created automatically when you define Category values in Work Management projects. If you want similar…

If you are not seeing the sprint capacity value as described here: https://support.atlassian.com/jira-software-cloud/docs/change-iteration-capacity-from-your-timeline/ ...then you have not correctly configured your roadmap to using capacity. Take a look at this page:…

Thank you for that clarification @Naomi Casebolt I have done some experimenting with issues with subtasks in a Work Management project, and I see the same behavior. I believe the design of Work Management project is to keep the subtasks displayed in the board with their parent issue even when the status of the two differs.…

The answer I provided will address your need.

What type of reports are you trying to produce? Are you working with Jira Software or Jira Service Management or Jira Work Management projects? Is this the same topic as your other post? https://community.atlassian.com/t5/Jira-Software-questions/How-to-pull-the-Project-data-by-Group/qaq-p/2291351

Nice @Yvan Martin ! Much more elegant than my suggestion. I always forget about the JQL option in the Related Issues condition.

Being able to access a product from the start.atlassian.com page does not mean that you are admin for that product. What you see on your Start page is all the Atlassian Cloud hosted products to which you have access. You may not be an admin for those products, and they may not be part of your Organization. In the second…