Trudy P Claspill Community Champion

Hello @Omkar Rajale What type of Space (project) does this concern? Is it Software, Business, or Service? Is the Space Team Managed or Company Managed? You can get that information from the View All Spaces page, looking at the Type column. Or you can click the ... button next to the Space name in the navigation panel on…

Hello @sumana_etecheng Welcome to the Atlassian community. What steps did you execute to try to restore from the zip? What information did you get from the restore process when it failed? Did you create a site backup or a space backup?

Hello @safarnama Welcome to the Atlassian community. When you say "nodes" do you mean you have multiple Jira instances, each with its own URL, infrastructure, users, and data? Are you using Jira Data Center or Jira Cloud? Or a mix of both? If you are using Jira Data Center, what version are you using? Are you using an…

Hello @재현현 Welcome to the Atlassian community. It depends on when it was deactivated. Atlassian holds on to the data for a very limited amount of time after deactivation so that it can be recovered. The longest I've heard of that being is 60 days. You will need to contact Atlassian directly to find out if your subscription…

I don't have any additional insights on the design decisions Atlassian made while implementing the Team Managed project functionality. I personally am not a fan of it, but it really depends on the needs of the team and the company. When you move an Epic or a child of an Epic from a TM project to a CM project then the…

Hello @Iason Welcome to the Atlassian community. It can take some time for Atlassian to fully process the cancellation requests. You may want to go to https://admin.atlassian.com/billing to see information about whether or not your apps are still considered Active or have moved to the Inactive list. If you want to work…

Hello David, It is not that TM projects are restrictive, per se. Atlassian designed them with different team needs in mind. Customers wanted a project type where the project admins could, among other things, manage their own workflows and create custom fields without impact to other projects and without requiring Jira…

Hello @David Hay As I mentioned in your other post it is not possible to. show Subtasks and their parent items as cards on the board at the same time for a Team Managed project. That is with the board that comes built into the Team Managed project. It is possible to show subtasks and their parent items as cards on the…

Hello @Javed Khan Welcome to the Atlassian community. When was the last time you successfully accessed the data? What is the message you receive now when attempting to access the data? Have you been using a Free Jira subscription? If you have been using a Free Jira subscription and you did not access the data for an…

However, I can't see Epic / Task / Subtask, which is actually the view we'd like to operate at in the To Do column - so it's easy to drag subtasks into In Progress. Team Managed projects don't support showing both Subtasks and their parent issues as cards on the board at the same time. In a Team-managed board the only way…

Glad I could help you figure it out! Do note that if Invalid is a separate column, the items in that column will not be considered "complete" at the end of sprints. Only the items in the right-most column are considered "complete". If multiple statuses need to be considered "complete" they all have to be mapped to the…

Hello @Shiela Balgos Welcome to the Atlassian community. I'm not sure that I have seen the change you are describing. Can you provide a link to a reference document or a screen image showing the affect of the change in your system?

Hello @Abim Sodipo Welcome to the Atlassian community. If you had a Free Confluence Cloud subscription and you have not accessed it in a very long time, then your subscription has probably been deactivated and the data may have been permanently deleted. Atlassian states in their documentation that they reserve the right to…

Hello @Logan Reichert There is not a direct method in Security Scheme levels to reference people in another item. Your options for setting access though a security level are: You could, theoretically, add a User custom field to your parent items and use Automation Rules to automatically synch it to list the Assignees of…

Thank you for that image. Show that is showing your Commitment at the beginning of the sprints. It appears that there are no items being "completed" in your sprints. To be considered "completed" the item must be in the right-most column of the Scrum board when the sprint is ended. If the item is in any other column it will…

Are you able to share details/screen images? The Committed bar is based on what is in the sprint and estimated before the sprint is started. The Completed bar is based on what is in the sprint and estimated and "completed" (in the right-most column of the board) when the sprint is ended. If the scope of the board filter is…

Hello @Penny Reid Welcome to the Atlassian community. Are you accessing the Velocity Report that is provided out of the box for Scrum boards? https://support.atlassian.com/jira-software-cloud/docs/what-is-the-velocity-report/ That report does show what is Completed when the sprint ended vs. what was Committed at the start…

Hello @Nate Dickinson To access the plan exclusion rules start by going to the Plan Settings and selecting Work in your plan Then select the tab on the right labeled Removed work items You should see at the bottom the Resolved work items option that removes completed work based on how long it has been completed. You can…

Hello @eharris_1975 I do not have the answer to your question about why Atlassian chose to implement the feature in this manner. I am not an employee of Atlassian and don't have insights into the design decisions they make. There is a Provide Feedback option within Jira under the Help button (near your avatar). I recommend…

Hello @Njcovich Welcome to the Atlassian community. What version of Jira Data Center are you using? I found this documentation for automatically stopping and starting sprints: https://confluence.atlassian.com/jirasoftwareserver/configuring-a-sprint-to-auto-start-and-auto-complete-1235848794.html I recommend that you review…

It would be great is you can report back here what you learn from Atlassian. The reference you provided does say that it is rolling out, and applies to the Service Management Collection. Did you subscribe to the Service Management Collection, or just to the JSM app? If you subscribed to the collection perhaps the change…

Hello @Pankaj Mehta For Team Managed projects it is not currently possible to have multiple values available for Resolution. There is a change request about that here: https://jira.atlassian.com/browse/JRACLOUD-92747 For Company Managed projects you can add more Resolution values following the guidance in this document:…

Hello @Shaun McGuire The statement I made is based on the publicly available documentation generated by Atlassian. If you believe their documentation is not accurate, provide that feedback to them. There is a Feedback option at the bottom of the first reference. I did not intentionally provide information that contradicts…

Hello @Sonny Doan Were you able to contact Atlassian and get an authoritative answer about your subscription data?

Hello @Bar Azgad Are you still experiencing this problem? Do you have additional questions? Or did you find the solution?

Hello @kk Yoon Were you able to reactivate your subscriptions, or get assistance from Atlassian on this?

Hello @Udit Tayal Were you able to get the Confluence app installed on your site, or contact Atlassian for assistance?

Hello @R_D Were you able to get your subscription reactivated and your data restored? Was Atlassian able to assist you?

Hello @Matthew Macbeth Did you find a solution to your requirement?

Hello @Vik Tailor Were you able to solve your requirement based on any of our answers? If so, please consider clicking the Accept Answer button(s) above the helpful answers. If you still have questions, please let us know.