Trudy P Claspill Community Champion

The format of the payload depends on the API endpoint you are calling in the web request, and the type of the data you are trying to send. Please show the details of the rule trigger and how you configured the user input for Comments.

From the image of the PURE issue you provided I can tell it is not not in the excluded status (Cancelled). And I can tell from the same image that its issue type is not a subtask issue type, because it shows the "Create subtask" button. At this point the only other thing I can think of is your exclusion of items closed 99+…

@Mathis Le Roux In my basic Jira Cloud instance I don't have any gadgets that are named "Punchlist". Are those from a third party app added to your instance? The Wallboard Spacer Gadget does the same thing for me. All the native Jira gadgets I've added to my dashboard display correctly in the Wallboard view. So I agree…

What type of issues are you wanting this rule to execute against? I see you have this condition that you are applying to the issue retrieved by the JQL in the trigger: * If Epic Name contains "TEST EPIC" Are you wanting to apply this rule to Epics, or to issues that are children of Epics? What is the issue type for the…

I was using whatever number fields were available so my fields compared to your fields are Yours Mine issue.customfield_10216Story Points issue.customfield_10215Custom Story Points Number issue.customfield_10213SK Only Number Field

Please show us the details of each step of your rule and the documentation for the API you're calling in your web request.

Hello @Jim Eckett Welcome to the community. There is a 2019 post on the same topic here. The short answer seems to be you can't add custom filters to that Filters area in the navigation panel. You could, however, use the Shortcut option to provide links to specific useful Saved Filters. Not quite what you want, but…

If you are trying to reduce your JSM licensed user count you might consider an Automation Rule that would create/clone the JSM issue into a JSW project. Your JSW users could work the issue through the JSW project. You could have Automation Rules to keep the linked issues synchronized and transition the JSM issue based on…

And in just 7 minutes another 26 completions happened!

Do you have a named sprint that you want to check on this schedule, or do you want to check all currently Active sprints? Generally Automation Rules are intended to operate against issues. Unless you use a Sprint related trigger or have an explicit named sprint you want to check, it will be more challenging to figure out…

Hello @Jespir Ragbotra You can find information about smart values in the Automation documentation here: https://support.atlassian.com/cloud-automation/docs/smart-values-in-jira-automation/ If Task A is blocked by Task B, does the Start Date of Task B have any bearing on when Task A can be started? It seems like really…

Hello @Christopher Pacheco Welcome to the community! How often do you want to check the story points in the sprint? It is fairly simple to create a rule that checks the total story points for a sprint when that sprint is started. It would be more complex to recheck the total points when: - an issue is added or removed from…

Hello @Riley Piper Have you looked at the native Created vs. Resolved Chart dashboard gadget, giving it a saved filter that selects only Epic type issues? 

Hello @Averil Stewart Welcome to the Atlassian community. I don't believe that native Jira filtering is capable of doing that. Would you consider, or do you already have, third party apps that extend the filtering capabilities?

Hello @Kelly Arrey Issue Calendar for Jira appears to support display of multiple dates per Jira issue, according to their documentation. Disclaimer: I have not actually tried to use the app.

Hello @Mathis Le Roux Welcome to the Atlassian community! Can you provide screen images of what you see when viewing the Dashboard, and what you see when viewing it as a Wallboard? What browser are you using? Have you tried a different browser?

Hello @Hauke Bruno Wollentin Welcome to the Atlassian community. Workflow properties have to be set in each workflow to which you want them applied. You would need to set the same workflow properties in the workflow for Epics.

Do any issues show up in the Timeline that are from a project other than CDD?

Hello @Nikki Hylton If the link between the Test and the Bug issues are not being created then the automation will of course not work. I have not worked with Zephyr myself, but the documentation seems to indicate that the links should be getting made. What are the allocation for the Link Issues permission in the project(s)…

@Arda Isiksalan Correct. Switching between Kanban and Scrum using the Project Settings > Features option is available only for Team Managed Software projects.

I found open issues about this in Atlassian's backlog: https://jira.atlassian.com/browse/JWMCLOUD-16 https://jira.atlassian.com/browse/JWMCLOUD-176

Hello @Sebastijan Bauman You have posted your question in the community for Jira Work Management. Can you confirm for us that this concerns a Business/Work Management type of project? I tried to recreate your scenario with a Work Management project. If I transitioned an issue by changing the Status (while viewing the issue…

Hello @Darius I have tagged your post to bring it to the attention of the Atlassian team.

@Mikael Sandberg Actually, in a Team Managed project that was initially set up as Kanban, you just need to go to Project Settings > Features and enable the Sprints feature. You don't have to make a new project.

Hello @Demerle Lewis Can you provide more information about your scenario? I understand you are send emails, and you believe that Jira is sending notifications to people who are not users of the platform. I don't understand this part: "Emails from my outlook account that I send that are unrelated to service through the…

That is correct. As shown on the table in the link you found, a user must have a Jira Service Desk Agent license in order to be able to Transition issues in a Service Management project.

Hello @Adrian Bogacz In this document I found the following statement: I think the fact that you added Reporter to the Browse Projects permission is why the projects are visible to everybody including your external partners. If you want to be able to hide the projects and allow Reporters to see the issues in the project…

If the Epic Status is "To Do" you don't need to change it. Can you share with us the JQL of your filter and an example Epic that you expect to display in the Epics panel but which is not displaying?

Epic Status applies only to Epics. You have to set your filter to include only Epic issue types.

I agree, this is a wonderful summary, @Ollie Guan !