Trudy P Claspill Community Champion

You can't drag and drop issues to reorder them unless you sort them by Rank. If you want to group them by priority and then have an updatable order in each priority grouping you will have to use a second custom field to set another value that you can use as a secondary sort option. For example add a custom field of type…

You can dynamically pull a portion of the source issue's Summary to use in the comparison so that you don't have to enter explicit text to compare. What part of the source issue's Summary do you want to use? Is that portion always going to be in the same location; i.e. the first X number of words? Will there be characters…

@Tom Holden Can you elaborate on how Sub-tasks don't work well for you, and what functionality exactly you are asking about having for Stories (standard issue types) that is available now only for Epics?

Hello @Mariah Ferreira Do Prado Rottoli At this time it is not possible to sort the cards by anything other than Rank in a JWM board. There is a change request here to which you can add your vote/comments. https://jira.atlassian.com/browse/JWMCLOUD-291

Hello @Gavin When you extract a portion of a string you are extracting "text", even if the text itself is actually a number. I think you need to convert the extracted text to a number. Additionally you don't need the curly braces within the parentheses. {{now.plusBusinessDays(issue.summary.charAt(3).asNumber)}} A debugging…

Hello @Jeri Simpson Welcome to the community. It sounds like you are trying to create a "template" for a set of issues. Is that correct? How do you want to use that template? It is definitely possible to create a "template" of issues as a CSV file for creating issues through CSV import and cover all the elements you…

@Stephanie Fox If you link a Subtask to its parent issue using generic issue linking functionality, then no you can't have the link show only in the details of the Subtask. Links between issues will always show in both issues.

For your first requirement: There is not a native JQL function to retrieve a list of Epics where you get only Epics that do have child issues. That would require use of a third party app. Alternately you could add a custom field that keeps track (via an Automation Rule) of whether or not a child issue has been added to an…

What type of project is the "CEE" project? Is it a Team Managed project or a Company Managed project? If it is a Company Managed project you need to look at the Permission Scheme assigned to the project, and ensure that the user is a member of a Role or User Group that is granted the Browse Projects permission. The…

Hello @Klaus.Hasslinger Welcome to the Atlassian community. The user needs to have access to view the content of the projects referenced in the filters of your gadgets. Does the user have permission to see the content of the "CEE" project?

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Hello @Nichelle Wagner Welcome to the Atlassian community! I suspect this has to do with the OR conditions in your JQL. Are you trying to retrieve issues that match all these conditions... project = "SBS - Storage Solutions Category" AND issuetype = Epic AND status not in ("Project Admin", Complete, Cancelled) AND Key >=…

Hello @Derek Knudsen Just for clarity, can you tell us if you are working with a Company Managed project or a Team Managed project? And when you say the required field is not working during editing, do you mean that you can clear the field of an existing issue?

And "after" is equivalent to ">".

Hello @Valeria Colome Can you show us how you modified the query? The use of "before" is the equivalent of using "<". You would not use both. If you want the equivalent of "<=" then you need to set your date one day forward - 2023-06-24. Then the "before" comparison will match all dates before the 24th, including the 23rd…

Hello @Mike Landers Welcome to the Atlassian community. This is functioning as designed. For an issue to be included, either in the Backlog screen or the Board screen, the status of the issue must be mapped to a column in the Board Settings > Columns configuration. For a Scrum board it is not the Status of the issue that…

Hello @Rahul Jira Dashboards include a native gadget for Created vs. Resolved, but it is a line chart. There is not an option to display it as a bar chart. If you must have a bar chart you will need to look in the Atlassian Marketplace for a third party app that will add that functionality.

Hello @SamK What information do you want to display in the dashboard? You can create a filter for each Epic to retrieve the Epic and its child issues. You can use each of those filters in a gadget of your choice in a Jira Dashboard, adding one gadget for each filter. You if you want to display summary information about the…

When you say the token is correct, do you mean you generated an API token for some user in Jira? If so, is the user account for which you generated to token a user that has access to create issues in the specified destination project?

Hello @Bhumi Patel Welcome to the Atlassian community. I think I understand your issue, but could you please provide screen images pointing out each item or field you are referencing? That will help us ensure we are correctly understanding your issue.

Hello @Sanna Welcome to the Atlassian community. Did Freshdesk tell you anything about what they thing the problem is on the Jira side? What is the evidence/symptom that you experience that indicates the integration is not working?

Hello @Alyssa Codd Welcome to the Atlassian community! Tell us about the issues you think should be included that are missing? Are they not in the Completed status? What type of issues are they? Is their Resolution date outside of the specified range?

Hello @Sonal Welcome to the Atlassian community. Do you already have access to the Jira product? Does your company already have a Jira environment running? Or, does your company need to get started setting up a Jira environment? If your company already has a Jira environment, you will need to contact the administrators of…

Hello @Juan Javier Triff Cabanas Welcome to the Atlassian community. Do you want to see the Program Epic ID in the output of the stories/subtasks, or do you want just a list of the Program Epics?

Hello @Joanne Lung Welcome to the Atlassian community! Are Milestones (and Epics) the level directly below Initiative? I don't think there is a way to get this with native Jira JQL functionality. There might be a work around that could be constructed using Automation Rules, through which you could send the output in an…

Hello @Zac It is not possible to share with Teams at this time. I did not find a change request for that in the Jira backlog, but that doesn't mean there isn't one. Since you are on a paid subscription, you could open a support ticket directly with Atlassian to find out if there is a change request for that, or to get such…

Hello @Jacob Silzer Welcome to the Atlassian community. It will not be possible to create that filter with native Jira functionality. Are you willing to consider, or do you already have, a third party app that extends the JQL capabilities?

Hello @Takak Ohashi No, you can't do that. You can create a User Groups that has user accounts as members, but you can't add a User Group in the Watchers dialog. You cannot create a "user account" and group other user accounts under it.

Yes. However... This requires a multi-project rule. Multi-project rules can be created only by Jira Administrators. The rule would looks something like this: The rule is triggered when an issue is created in one of the projects specified as in scope on the Rule Details page. The first Condition checks that the issue…

@M Carolyn Eckstein Welcome to the Atlassian community. If you look at the issue details for an Epic type of issue, you see the issues that are in/under the Epic listed in a group labeled "Child Issues". From Jira's perspective there has always been a parent/child relationship between the Epic and the issue "in" the Epic.…