Trudy P Claspill Community Champion

Hello @Dave Hattig That is the Resolution field. The Resolution field is a field for giving additional context to the Closed/Done/Completed (i.e. green colored) issue Statuses. For example the Status may be "Closed", while the Resolution field could be "Fixed" or "Cancelled" or "Won't Do". When the Resolution field is set…

Hello @michaelreiff No, that is not an available option. The Sprint field will show all sprints to which the issue has been assigned. You might be able to come up with a work-around to maintain the Active/Future sprint for an issue in a separate field. You would need to use Automation Rule(s) to keep that field current.

Hello @Daniela Cardenas It sounds like the Workflow for the issue is setting the Resolution field in a Post Function in the workflow transition to Done. You said you added a transition, and that you are able to use the transition screen to indicate you want the Stale value for Resolution. You need to go back to editing the…

In this case issue KB4-4523 should've transitioned to In Progress. What does the history for KB4-4523 show? Was it transitioned to In Progress at the time this rule ran?

Only the Project, Issue Type, and Summary fields display by default in the Clone action. You have to select the Description field as one you want to update when cloning the issue. However, the error you got is not related to the Description field. It is indicating that the type of issue you specified in the Clone action…

I was able to accomplish detecting the change in setting a child issue's parent Epic with two separate rules; one for when a child issue is created and added to an Epic during that creation, and one where a child issue is updated and is added to an Epic (or moved from one Epic to another). Note that the use of "Epic Link"…

Hello @Divya Srirangam Am I reading the series of events correctly...? Part 1: * The issue was transitioned from QA Ready to QA Progress. * The Issue Transition-QA to Dev was changed from 1 to 0. Part 2: * The issue was transitioned from QA Progress to In Progress * The Issue Transition-QA to Dev was changed from 0 to 1.…

The example text shown is how you would print the list of issues that result from the Lookup Issues action. The Lookup Issues action takes a JQL as the command for looking up issues. You can use smart values in the JQL in an automation rule. To find the child issues of a given epic the JQL should be Parent = {{issue.key}}…

Pensé que había una función de validación nativa que podría usar para esto, pero estaba equivocado. Me disculpo por engañarte. Para hacer esto, debe agregar una aplicación de terceros que amplíe las capacidades de los validadores en las transiciones de flujo de trabajo. ¿Está dispuesto a considerar una aplicación de…

Do the missing issues have any label value at all? When you have a criteria to check the value of a multi-select field like Labels, the criteria can be evaluated only for instances of that field that actually contain a value. Jira can't compare the value "Hardware" to a field that contains no value. If you want to include…

Based on your screen images it appears that you are using Jira Server or Jira Data Center. Is that correct? The message, along with the settings in your rule Trigger, explain your issue. Your rule Trigger has the box checked to include only the issues that have changed since the last time the rule ran. The message says no…

提供された画面イメージに基づくと、基本ロードマップ機能を使用していることになります。この機能を使用すると、エピックと子割り当てレベルのみを表示できます。 あなたの投稿には、プレミアム プランを使用していることを示すタグが付けられています。この計画には、Advanced Roadmaps と呼ばれる別の機能があります。 「プラン」メニューオプションからアクセスできます。高度なロードマップ計画を作成する場合、そこにフィルター オプションがあります。 これは、Advanced Roadmaps のドキュメントのホームページです。…

We were all new at one point. Don't hesitate to ask if you are unclear about what to do. Jira does not prevent the creation of multiple custom fields with the same name. Global custom fields can be created by Jira Administrators. Project Administrators can create custom fields in their own Team Managed projects. Because…

É verdade que o campo personalizado nativo suporta apenas 2 níveis. Há uma solicitação de alteração para aprimorar isso aqui: https://jira.atlassian.com/browse/JRACLOUD-7936 Um campo Select List (Cascading) pode ter apenas um rótulo. Se você quiser indicar que contém País, Estado e Cidade, deverá nomeá-lo de acordo;…

Is this problem in code that your company created? Have you reviewed other posts in the community related to Freshdesk integration to see if they provide any useful information?

Hello @KillyDream Are you working with issues in a Team Managed project or a Company Managed project? Have you confirmed that you are referencing the Planned start date field correctly? Have you used the process outlined here to confirm you have the correct reference? Have you tried using the Log action to print the value…

El usuario final recibiría un mensaje de que no se creó el problema. Desafortunadamente, no se enterarían de que no podían crear el problema hasta después de completar los campos y hacer clic en el botón Crear problema. No fallaría en silencio. --- The end user would get a message that the issue was not created.…

Ola @Jorge Valero Bienvenido a la comunidad de Atlassian. En este momento, no existe una función específica que filtre los tipos de problemas que se pueden seleccionar en el cuadro de diálogo Crear problema, en función de un atributo del usuario. https://jira.atlassian.com/browse/JRACLOUD-44557 ¿Está trabajando con un…

When you use a criteria like labels != Training ...there must be a value in the Labels field against which Jira can compare the value you have specified. If the field has no value, the comparison cannot be done and the issue with no value will be excluded from the results. To be clear you started by using this filter?…

Hello @Heather Hanchett In the Jira Dashboard there is a gadget called Two Dimensional Issue Statistic. You can get a table report of issue counts based on two fields, such as Reporter and Issue Type. You could use multiple instances of this gadget, each with a Saved Filter powering it that selects the issues related to…

Correct, that is the indicator that collaborative editing is enabled and multiple people are editing the page.

Hello @Gaspard DUPUIS Welcome to the Atlassian community. Does the first line end with a consistent character, like a period? And is the first use of that character always going to be at the end of the first line? If the first line will always end with a period, and there will not be another period in the line before the…

Hello @Tracey Wiech Native Jira JQL functionality doesn't have the capability to give you want you want. Are you willing to consider, or do you already have, a third party app the extends JQL functionality?

Hello @Daniel Bermudez Welcome to the Atlassian community! What is your evidence that the Epic Name changed? Is it recorded in the History of the issues? Are you seeing something different on a screen where you expect to see the Epic Name value, and if that is the case, on which screen? Atlassian is working on changes…

Se você está se referindo a como os valores de nível 1 e nível 2 são exibidos no campo depois de selecioná-los, não conheço nenhuma opção que permita alterar como esses valores são exibidos. --- If you are referring to how the level 1 and level 2 values are displayed in the field after you select them, I am not aware of…

Is there a Post Function in your workflow transition that is setting the Resolution to Fixed? That would override a user entry in a transition screen.

Hello @Мария Please show us the complete automation rule you have constructed. We can't advice you on why it is not working without that information. Also please show us the output in the rule Audit Log for an execution of the rule where you did not get the results you expected.

Hello @Tom Mina-Coull I have never heard of a "child" attribute on the issue smart value. You could use the Lookup Issues action to get all the child issues of the Epic. The example shows how you can list out each issue in the results within an email.

Hola @Diana I Clemente , Bienvenido a la comunidad de Atlassian. Parece que hace referencia a una personalización que se ha agregado a su proyecto en su instancia de Jira. Para obtener ayuda con eso, deberá ponerse en contacto con el administrador del proyecto de su proyecto y, posiblemente, con el administrador de Jira de…

Hello @Amy Hu Welcome to the Atlassian community! What error are you getting?