Trudy P Claspill Community Champion

What specific element of the functionality are you trying to access? Can you share with us a screen image of what you see?

Thank you for that additional information. Workpackage is your name for the built in Epic type issue. On the Timeline the Workpackage issues that have child issues should have a > character next to them on the left that you could click on to show their child issues. Can you show us the details of one of the Workpackage…

Is this for a Team Managed project or a Company Managed project? That information shows at the bottom of the panel on the left when you are viewing the project. Can you show us the Permissions settings for this project? How do you limit the visibility of the issues to only the reporter, assignee, and watchers? Are you…

Hello @Nicole Zimmermann A swimlane on an Agile board is a horizontal grouping of issues that spans all the vertical columns/statuses of the board. https://support.atlassian.com/jira-software-cloud/docs/configure-swimlanes/ For instance if you set you swimlanes to Epics, then you will get a horizontal grouping for each…

I'm glad to hear that. If your questions have been satisfactorily addressed please consider marking the Answer as Accepted.

I haven't been able to recreate the problem you're seeing. Do other users of the same Jira system have the same experience? Have you tried using a different browser?

Hello @Dione Cannon Welcome to the Atlassian community. What are you specifically looking to Atlassian to answer?

If you are on a paid subscription I recommend that you ask your Jira Admin to reach out directly to Atlassian support. https://support.atlassian.com/contact/#/

Hallo @Experinauten , Willkommen in der Atlassian-Community. Der Benutzer „Chat-Benachrichtigungen“ wird automatisch erstellt, um die Integration mit der Slack-Anwendung zu unterstützen. Ebenso „Microsoft Teams für Confluence Cloud --- Hello, Welcome to the Atlassian community. The "Chat Notifications" user is created…

Adding to Nic's answer... To get the Lead for a Component within an Automation rule you would need to use the Send Web Request action to call the Jira REST API to retrieve the component information, and parse the response to get the Lead from it. Here is an article on using the Send Web Request action:…

Adding to Nic's answer... Jira doesn't provide much natively for reporting on time spent on issues, except for reporting on the total time. If you want more granularity you will need a third party app. There are several available from the Atlassian Marketplace.

Hello @adi sankar Are you licensed for Jira Server or Jira Data Center? "Shared teams and people" was a feature of Advanced Roadmaps. What version of Advanced Roadmaps were you using? As per this page as of v8.15 of Jira, Advanced Roadmaps became an integrated component of Jira Date Center, and there is a link to the…

I said you would need to use a rule like the one I provided. You would need to adjust it for your use case specifically. My use case was for sub-tasks. Based on the image your use case is for a different issue type, so you would need to modify the rule. The code you have been given is what one gets when one uses the Export…

The root cause is the board filter. This filter will return the issues where labels = coreUX OR labels = coreUXarbete OR labels = coreuxlead AND resolution = Unresolved When issues are moved to the Done status the resolution is being set. With the way the filter is written the issues with the coreuxlead label that are…

Please show us the details of the Audit Log for an execution that did not give you the results you expected, and explain how the results diverged from your expectations.

I'm glad you have made progress. Please provide screen images showing the rule(s) you are using to copy comments. When you use the Issue Commented trigger you can change the comment type selected to get just the one comment added. If you don't make this change and then use the {{comment}} smart value, it will take all…

I prefer to look at rules based on the UI display rather than slogging through JSON code. If you'd like to provide screen images of that, I'll review it. Or, you can simply try out your rule against test issues and see what it does.

ello @Babak Hosseini You can assign the issue to an Epic by setting the Epic Link field. The next question I have for you is are you working with a Work Management or Software project. If you have navigation options horizontally across the top like Summary, Board, List, etc. then you are working with a Work Management…

The ability to add issue types above Epic in the Issue Type Hierarchy screen is applicable only to the Advanced Roadmaps functionality. Those additional levels will display only in AR Plans. The Timeline view is a more basic feature intended to work only with the default hierarchy levels.

Since the user is on the Free version they won't be able to open a support case, so I've added a tag to the post to alert the Atlassian team.

Hello @Makai Baker If I understand correctly, I believe you could use an Automation Rule to update the Site and System Type fields after the fact by including two Lookup Table actions. In the Automation you can use the value entered in the Serial # field to lookup the corresponding values for Site and System Type in the…

Hello @Warren Master ADMIN Welcome to the Atlassian community. I am not experiencing that problem. I did see another post where another user reported the same problem. https://community.atlassian.com/t5/Jira-questions/Unable-to-create-API-token-in-Jira-UI/qaq-p/2419837

Hello @Reis_ Dan _ Global D_T Welcome to the Atlassian community. Trello is offered only as a Software As A Service product hosted by Atlassian. You can't download a copy and host it yourself. What exactly are you hoping to download?

Hello @Nic Barblan Welcome to the Atlassian community. Can you provide a screen image that shows the gadget you are trying to select? There is a built in Filter Results Gadget as per this page. But there may also be a same-named gadget coming from a third party app. There should be a by line for the gadget that identifies…

I have not been able to find any documentation that includes that error message. I recommend that you ask your Jira Administrators to contact Atlassian Support directly about this: https://support.atlassian.com/contact/#/

Hello @Dylan Elliott Welcome to the Atlassian community. I am not experiencing that problem. Have you subsequently been successful? Have you tried a different browser? Have you checked with other users of the same Jira system to see if they are having the same problem? I did see another post where another user reported the…

Hello @[deleted] The answer on this post provides a solution. https://community.atlassian.com/t5/Jira-questions/Custom-field-edit-restriction-based-on-user-role-permission/qaq-p/2031575

Hello @Vishal Mendhe Welcome to the community. That is not an option that is available if you are using the built-in function to export search results in a CSV format.

I think the only way to do this is by exporting all the users (or the users for a specific site) and reviewing the output for the suspended users.

Hello @Service Desk Manager Welcome to the Atlassian community. How are you creating the secondary issue? Are you doing that manually or using the built in Clone Issue option or ...? How are you keeping the primary and secondary issues connected? Do you use issue linking? If you use issue linking do you use a unique link…