Trudy P Claspill Community Champion

Hello @andtaylor Welcome to the Atlassian community. Where are you finding the ellipsis button? Are you looking at the all Boards list or at an individual board? If you are looking at an individual board, is it for a Team Managed project or a Company Managed project? You would find that information displayed at the bottom…

Hello @Isabella Musial The two sources you referenced are for Automation in Jira Cloud. The tags on your post indicate you are using Jira Server. The Automation functionality differs between Jira Cloud and Jira Server and Jira Data Center. If you are indeed using self-hosted Jira, are you using Server or Data Center, and…

Hello @Fabiano Passianoto Are you referring to the functionality provided by the Prepare Sprint Retrospective app?

Hello @Jibin George Do you have the Reports feature turned on? You would find the Reports option under Project Settings > Features. If you have the Reports feature turned on, what you see there is what you get. There is no option to add more reports.

Hello @Steve Huffman Welcome to the Atlassian community. You could add a custom field to the Subtask and use an Automation Rule to copy the summary from the parent issue to that custom field. You would need to consider what should happen if the subtask is moved to a different parent.

Hello @SDSK Welcome to the Atlassian community. Jira provides a built in Dashboard feature that includes a variety of Gadgets that can be based on Filters you create to select the data you want to include in the gadget display. However the built in Velocity Chart and Burn Down reports are available only with scrum projects…

Hello @Bilal Warsi Welcome to the Atlassian community. What subscription plan do you have for Jira? With the Premium subscription there is built in functionality called Advanced Roadmaps which includes capacity planning features. If you are not using the Premium subscription there are multiple third party apps that enhance…

Oops! Thank you Taha.

Hello @[deleted] Are you using Jira Server or Jira Data Center? Issue archiving is available only for Jira Data Center. Have you reviewed the information in this article? https://confluence.atlassian.com/adminjiraserver/archiving-an-issue-968669980.html

Hello @Katherine Lord Welcome to the Atlassian community. What are your concerns about granting them access? Do you use an IDP to provision and manage user accounts? I have worked in Cloud environments where the owners decided to onboard external partners into their IDP, and manage their access in that manner. In other…

Hello @Pablo Gomez Welcome to the Atlassian community. Try moving the Assignee post function to be the first post function in the list. That worked for me.

Hello @Katherine Lord Welcome to the community. No, that is not a natively available feature. You might be able to get something like that with a third party reporting app, though I don't know of one that would specifically provide that type of functionality. You can search for such apps in the Atlassian Marketplace.

Hello @Roman Zolotarevskyi Does the workflow include a transition directly from the Open status to the In Progress status for the type of issue that CSMT-24 is? Can you show us a copy of the workflow diagram for that issue type in that project?

Hello @Elena-Alexandra Enache Jira does not support multiple issue hierarchy structures. There can be only one structure and it applies globally. The default structure is Epic |-- standard issue level (i.e. Task, Story) |-- subtask issue level If you have a Premium subscription the Jira Administrators can expand the…

Hello @Sello It is possible to allow a user to have access only to Jira Work Management without access to Jira Software. I'm not sure if it is actually possible to give access to only Jira Software and not Jira Work Management, because the functionality of Jira Work Management is currently included in Jira Software. To…

Hello @Ricardo Pérez The tags on your post indicate you are using the Free subscription of the product. Are you trying to set the built in "Team" field, or did you create your own custom field named "Team"? The built in Team field can be used only with the values created for Shared Teams under the Plans menu option. That…

Hello @[deleted] Welcome to the Atlassian community. What type of project are you using? You said the "List" view. Do you see navigation options across the top of your screen like Summary, Board, and List? If so, you are using a Business/Work Management project. If you see navigation options like Board, Issues, and Reports…

Hello @Leandro Santos You need to click on the Actions button above the Details panel to find the available manual trigger automation rules.

You have stated that you were made a full Jira Admin. Let us check that. Do you see a gear icon near your avatar in the upper right corner? If you do not, then you are not a Jira Admin. If you do see it, click on it and share with us a screen image of what you see. Click on the System option in that list, if you have that…

I'm glad you found the right path. For me when I go to the Billing page I have no panel on the left at all, so based on my experience I concluded that the reference to Billing > Manage meant clicking the Manage option next to the core product in the list of products (core products and third party app products) in the…

You have said that you have been made a full Jira Administrator. Let us check that. Do you see a gear icon in the upper right corner near your avatar? If so, click on it and provide us with a screen image of what you see. If you don't see a gear icon, then you are not a Jira Administrator. If you do see the gear icon, then…

What did you do to fix the issue? To determine if your project is CM or TM you can: 1. Look at the View All Projects page and find the information in the Type column. 2. Or, when viewing the board you can see the information at the bottom of the panel on the left. When you say you have Closed and Done statuses, are both…

@José Dias If you are working with issues from Company Managed projects, then I already provided the answer. If you are working with Team Managed project issues, none of the other community leaders have had an answer for this. I recommend that you ask your Jira Administrators to open a support case directly with Atlassian…

You can change this setting by clicking the ... button in the upper right corner of the Timeline view and selecting Configure Timeline. That's it. That is the path.

Team Managed and Company Managed projects use fundamentally different architectures. Company Managed projects use schemes to store configurations: Custom Fields, Field Configurations, Field Configuration Schemes Issue Types, Issue Type Schemes Screens, Screen Schemes, Issue Type Screen Schemes Workflows, Workflow Schemes…

Hello @Rick Swiderski Welcome to the Atlassian community. If you create the instance then by default you have full administrative permissions in the instance. Unless you gave administrative access to others and they subsequently removed your admin access, it is unlikely that have you have lost the access. Let's make sure…

Adding an illustrative example: App A adds 5 new custom field types to Jira. How would you measure usage? Based on which of the 5 had been used to create new custom fields? Based on how many custom fields were created? Based on how many projects or issue types used those fields? Based on how many issue had values for those…

Hello @tizzy Can you clarify the requirement? You said you are trying to set a condition on the parent issue transition, but then you said to bar sub-tasks from closing. Are you trying to prevent a parent issue from closing if there are open subtasks? Can you confirm if the issues you are trying to apply this to are in a…

Caveat - I have not executed these steps myself in a live environment. Notice in step 6 you need to enter DELETE in the reason field. Then in step 7 it says "After an hour any deleted products will appear under a new Inactive tab..." Did you wait at least an hour? Did you get the "Inactive tab" mentioned in the…

Hello @Abhishek A Welcome to the Atlassian community. You can sign up for free copies of the Jira and Confluence products to work directly with them for practical, hands-on experience. However some functionality is not available in the free products. https://www.atlassian.com/try