Trudy P Claspill Community Champion

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  • I don't think you would be approaching any limits/quotas imposed on Automation, as per these documents. https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/ https://support.atlassian.com/cloud-automation/docs/automation-service-limits/ Tasks that have the same schedule (i.e. all tasks that need…
    in Challange with recurring tasks Comment by Trudy P Claspill September 2023
  • Hello @Bablu Mandal Welcome to the Atlassian community. I am unclear about what you want to achieve with this JQL. Can you please try to explain it? Using the issueType field as one of you criteria specifies which types of issues you want to include. You have already specified in the first line that you want all issues of…
    in How to build JQL query for below condition? Comment by Trudy P Claspill September 2023
  • Hello @Mark Mulert If you start typing in the name of the page from which to collect tasks, a list of potential matches will display and you can select the page you want.
    in Using the Task Report Macro - specify page. Comment by Trudy P Claspill September 2023
  • Hello @Mario Nikolov What is the exact error you receive? What is the version of Confluence Cloud Migration Assistant on the instance, according the the Manage Apps page?
    in confluence migration problem Comment by Trudy P Claspill September 2023
  • Hello @Alessa Welcome to the Atlassian community. On the Atlassian Start page you should see information about the Atlassian Cloud products to which you have access. There should be a link in the upper right corner to Show all products. If you click that that page will display a list of all the sites to which you have…
    in invited to join team Comment by Trudy P Claspill September 2023
  • The maximum number of components in an Automation rule is 65, per https://support.atlassian.com/cloud-automation/docs/automation-service-limits/
    in Create weekly tasks simultaneously? Comment by Trudy P Claspill September 2023
  • Hello @k-p Jira Cloud does not specify version numbers for the Cloud hosted application. They release updates on a weekly basis to all Cloud sites (unless you have Release Tracks enabled). I haven't used that API endpoint before so I'm not sure how often the version number gets updated.
    in https://ecosystem.atlassian.net/rest/api/3/serverInfo Comment by Trudy P Claspill September 2023
  • Hello @Project Leader Did you provide the issue keys for the existing issues in your CSV file, and did you map that field during the import process? From where did you access the import functionality? It could be accessed from the Create Issue dialog, from the "View all issues" page, or from Administration > System >…
    in Existing issue is not update via CSV Import Comment by Trudy P Claspill September 2023
  • Hello @Achmad Rifki Do you mean you do not want to use a filter to hide the information in the Timeline? A Timeline will display the issues in the associated agile board. You can either use a quick filter to hide the information, or you need to change the filter used by the associated agile board.
    in How to hide "Closed Issue / Task" on Timeline/rodmap without filter on header Comment by Trudy P Claspill September 2023
  • Los dos puntos en el nombre de ese campo no pertenecen al valor inteligente. Su valor inteligente no es intentar obtener datos del campo, sino ponerlos en ese campo. ¿Por qué intentas poner el nombre del usuario en un campo que no se puede editar? --- The colon in that field name does not belong in the smart value. Your…
    in Obtener responsable de Subtarea Comment by Trudy P Claspill September 2023
  • That would be the default to use for automatically transforming the display of date/times from UTC in the database to the user's time zone in the UI. That can be overridden by the user by updating their personal/profile settings. That does not impact how the dates are stored in Jira's database. All native functionality…
    in The date is 6 hours out of sync with my time zone Comment by Trudy P Claspill September 2023
  • Hola @Gianina Zeballos , No puedo tomarme el tiempo para profundizar en todas sus preguntas, pero puedo responder una rápidamente. Cuando utiliza una declaración cron para establecer la programación que se evaluará con respecto a la zona horaria del servidor, que es UTC. Si desea que se ejecute a las 6 a.m. para su zona…
    in Cree tickets diarios Autom. pero no estoy logrando que queden 100% bien Comment by Trudy P Claspill September 2023
  • Hola @Wilber Ballestero , ¿Cuál es el tipo de campo para el campo donde desea colocar los datos? Noto en tus imágenes que tienes un error tipográfico en tu valor inteligente. Como mínimo necesitas extirpar el colon. Además, es posible que "displayName" no sea el atributo correcto a utilizar. Eso depende del tipo de campo…
    in Obtener responsable de Subtarea Comment by Trudy P Claspill September 2023
  • Hello @Grady When you include in your criteria a field that can have 0..n values in it, if you want to include the issues that have zero values then you need to include in the filter: (components not in (<values>) or component is empty) When the criteria is evaluated by it will compare you list of values to the values in…
    in Issues without components are excluded from the backlog view Comment by Trudy P Claspill September 2023
  • Hello @Moran Brami Welcome to the Atlassian community. I don't believe Jira natively has a dashboard gadget that will show the sum of contents of Custom number fields. You will need a third party app for that. I'm sure there are several. I found this post that mentions two.…
    in count Custom field data Comment by Trudy P Claspill September 2023
  • Hello @Mimi Peters In Team Managed projects the security feature is referred to as Issue Restrictions vs. Security Levels. Are you able to set the restriction on the issue manually through the UI? If not you need to have the Restrict any issue permissions in that project. I did find a change request to make the Restrict…
    in team managed project set security level when transit to certain status Comment by Trudy P Claspill September 2023
  • Bonjour @Nonla KONE , Concernant la question 1, ces groupes horizontaux sont appelés Swimlanes. Les critères de ces regroupements horizontaux sont définis dans les paramètres du tableau. Si vous êtes administrateur du tableau, vous pouvez cliquer sur le bouton ... dans le coin supérieur droit, sélectionner Paramètres du…
    in Déplacer des tickets Comment by Trudy P Claspill September 2023
  • Hello @Stuart Keates BTW - seems to work fine if it's Epics! 1. Do you mean if you change the filter when you put it into JQL to filter just for Epics then the results are what you expect? 2. Can you provide more detail on how the results in JQL don't match your expectations, and share the filter you are using?
    in Jira Plan Rank different to same JQL (order by Rank) Comment by Trudy P Claspill September 2023
  • Hello @LynnG The Change function is supported for changing issues to another type only at the same level. Epics are at a different level than standard issue types, so you can't use the function to change a standard issue to an Epic or vice versa.
    in Change issue type includes all issue types in project except Epic Comment by Trudy P Claspill September 2023
  • What do you mean by the "global timezone"? With Jira Cloud it is not possible to set the time zone used by the server. There is a Default User Time Zone in the General Configuration, but that does not set the time zone for the date/times that are stored in the database. All date/time is stored in the backend database in…
    in The date is 6 hours out of sync with my time zone Comment by Trudy P Claspill September 2023
  • @Alexandre Denault Welcome to the Atlassian community. Are you on a Free plan or a paid plan? Using the support link I provided works for Jira Administrators on paid plans. Those on Free plans are not entitled to direct Atlassian support. Additionally, I believe the fix has been rolled out. The need to request it was only…
    in Enabling Epics in Jira Project Management Template Comment by Trudy P Claspill September 2023
  • @Sam-Hiatt What is the exact message you received? Are you logging in to the same site and product specified in the message?
    in If your site continues to remain inactive, it will be deactivated Comment by Trudy P Claspill September 2023
  • Create a rule like the first one where you added the label, but instead of the Issue Created trigger use the Issue Transitioned trigger.
    in Add label to parent issue when subtask is created and resolved Comment by Trudy P Claspill September 2023
  • I have not been able to recreate your issue in my own Free environment. Are you using a Free plan or a paid plan? If you are on a paid plan I suggest you have your Jira Admins reach out directly to Atlassian Support by opening a support case. https://support.atlassian.com/contact/# And it would be great if you could report…
    in The create option disappeared from the New Items column of my board Comment by Trudy P Claspill September 2023
  • You can add a Log action before your IF condition to print to the Audit Log the smart value you are using in the comparison. I think you will find that the value is just a number and not like "6PM".
    in Auto assign issues based on shift log in Comment by Trudy P Claspill September 2023
  • It sounds like your Organization has been converted to the new Centralized User Management experience where the site-admins group has been eliminated and a new User Access Admin role has been implemented. https://support.atlassian.com/user-management/docs/what-are-the-different-types-of-admin-roles/ Per that document, to…
    in As Org-Admin how can I grant/revoke Site-Admin rights from myself? Comment by Trudy P Claspill September 2023
  • Are the issues in Team Managed projects or Company Managed projects? If the issues are in Company Managed project, then the answer is yes. You can use the native Pie Chart gadget available in the Jira Dashboards to group the data by Epic Link. However, subtask types of issues do not include the Epic Link information. You…
    in Epics for user Comment by Trudy P Claspill September 2023
  • 問題をクローズするときに [解決策] フィールドを設定しないと、他の機能が正しく動作しなくなります。たとえば、「作成済み」レポートと「解決済み」レポートでは、設定されている「解決策」フィールドに基づいて問題が解決済みであるかどうかが判断されます。 投票を数える回避策は次のとおりです。 カスタム数値フィールドを作成します。 「この問題に投票する」というラベルの付いたカスタム チェック ボックス フィールドを作成します。 ボックスがチェックされると、カスタム数値フィールドの値が増加し、チェック ボックスがオフにリセットされるオートメーションを作成します。…
    in クローズ後のチケットに対して投票したい Comment by Trudy P Claspill September 2023
  • Since Jira admins can't do much with locked fields, and since you are on the Free version, I am going to escalate this thread to the Atlassian team to see if the Support team can help you out.
    in Duplicate "Time to resolution" fields? Comment by Trudy P Claspill September 2023
  • With Automation you can use a Schedule trigger to create a new instance of that task in a project based on the frequency you desire. If the issue needs to be created every weekday, you can create a schedule for that. Follow the trigger with a Create Issue action and specify the information you want in the issue. If the…
    in Challange with recurring tasks Comment by Trudy P Claspill September 2023
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