Trudy P Claspill Community Champion

Hello @Courtney Wagner The user needs to be added to a user group that grants them Product Access but is not used in any project to grant permissions. Then you will need to grant the user permissions in the one project. They will need the Browse Projects and Add Comments permission in the Permission Scheme assigned to that…

I'm checking in with my colleague to get a reminder on how we found it in his org.

In the Jira issue hierarchy the built in Story and Task issue types are at the same level. Tasks can't be created as children of Stories. Only Sub-task type issues can be children of Stories, Tasks, and other issue types at that same level. Can you provide a screen image of a Story showing the Tasks that are "under" it?

Why not just use the Epic issue key as the Label value instead? Or create a custom field (issue picker) where you add the Epic issue key? As I mentioned the Epic Name field is in the process of being deprecated. Eventually, at some unknown future date, that field may no longer be available. Additionally somebody could…

Hello @Monica What is the status of each of those missing Epics?

Hello @Jarda Skopal Which type of user management is enabled for your organization? Refer to this document: https://support.atlassian.com/user-management/docs/give-users-admin-permissions/ Atlassian has two different types of user management right now - the original method and a newer centralized user management method…

Hello @Saraswathikotala How do you know which Story corresponds to the failed Task? That information is necessary for us to guide you in creation of the automation rule.

Is "https://gitlab.mydomain" the actual URL to your self hosted gitlab instance or just text you placed there for the screen image? Did you try with the actual URL for your self hosted gitlab instance? Is your gitlab instance protected by a firewall? You may need to adjust the firewall settings to allow traffic from…

Hello @Marinus Pennings The screen image below shows how I got to the Search screen. It looks to me like what you did was select a specific filter to view rather than going to the Search screen.

Actually, I don't seem to be able to recreate quite the same problem in my Jira Software Free subscription. I have a custom date/time field for which I set the default value to current date/time. In my profile timezone of America/Los Angeles it is currently 9/27/23 at 12:03 am. The time that is shown in the custom field is…

Oh, I see. The problem is that the default value is now hard coded vs. taking the current time at the time the incident is created. I would suggest that you don't set a default value for the field in the field configuration and instead automate setting the value to the current date/time if no value is selected by the…

Hello @Greg Smith Do you want just a list of the projects, or a list of the tasks? If you want a list of the tasks there is the Assigne To Me gadget. If you want a list of the projects, you could create a filter thus: assignee=currentUser() and statusCategory!=Done Share that filter with the relevant user groups. Create a…

Hello @Tamar Lavi Are you using Jira Cloud or Jira self-hosted (Server or Data Center)? Do I understand correctly that your filter (80612) returns a list of issues (stories) and you want to get the parents (Features) for those issues? How did you establish the parent/child relationship between the stories and features? Are…

Hello @Amatul Maryam Has the problem persisted through page reloads and over some period of time? If so you notify the Jira Administrators for your instance and they can contact Atlassian Support on your behalf.

Hello @Zaldy Parian Jira Cloud stores all date/time values as UTC in the database, so I expect what you are seeing there is the UTC time. Looking at the discrepancy you noted between your time of 1:25 pm and the default time of 11:25 pm, do you happen to be in a timezone that is 10 hours behind UTC? On a side note, since…

Instead of using the shortTime format I recommend the format that gives you the hour as 0-23. {{issue.created.convertToTimeZone("America/Argentina/Buenos_Aires").format("H")}} Then in your If block compare that value as greater than or equal to 9 less than or equal to 18. You might also want to use a Log action before your…

Hello @Ruairi O_Malley Welcome to the Atlassian community. Can you provide screen images showing your rule, and the details of any steps where you are trying to copy the Request Participants?

Hello @Cотрудники поддержки Is it your user account that has been deactivated or your Confluence site? What is the actual error message that you receive?

Hello @Maria Hassan Can you provide screen images to illustrate the steps to recreate your problem?

Hello @Angie Elliott I think there is a misunderstanding about terminology. An issue can have a Status value. Every Status value belongs to a Status Category. Jira has only 3 Status Categories and they are color coded: Category ColorTo Do Grey In Progress Blue Done Green A "step" and a "status" in workflows are essentially…

I'm not clear on the problem the user is asking to have solved by seeing two boards. Can you provide more information about why the user wants to have both a Scrum board and a Kanban board? Do they want to see the same issues in both types of boards, or are they trying to view different issues in these boards?

Hello @Heather Marquez If you are looking for an automated way to link a newly created issue to all other issues created by the same person, you can do that with an Automation Rule. TRIGGER: Issue Created BRANCH: for related issues / JQL JQL: reporter = {{issue.reporter}} and issue!={{issue.key}} uncheck the box that says…

Then the filter you have defined should work. If you want to include the issues that have no label value at all then you do need to include in that filter or labels is empty How are the results not matching your expectations?

For the Team Managed project it is not possible at all to leverage the Context option that is available for global fields. Team Managed projects will use the "default" context for the field (the context that is used by every project for which a custom context has not been defined). So, you cannot change the Severity values…

There are many ways you could subdivide the issues into multiple queries. Do you use the Priority field to set general priority levels for your issues? If so you could create a filter for each Priority value and then create a board for each one of those filters. Do you have multiple teams working on this project? Do you…

Bonjour @Jonathan Bloquet , Bienvenue dans la communauté Atlassian. Le champ Résolution est-il défini sur les problèmes Terminé/Terminé ? Pouvez-vous confirmer que la couleur du statut Terminé/Terminé est verte ? Le statut Terminé/Terminé est-il mappé sur la colonne la plus à droite de votre tableau ? --- Hello, Welcome to…

Hello @Trena Jones Welcome to the Atlassian community. I'm finding a variety of products with the name Fusion. Can you be more specific about which product you mean? Can you provide a link to the vendor's website for that product.

Hello @[deleted] Welcome to the Atlassian community. Can you tell us more about your use case? What problem are you trying to solve by getting this information?

Hello @Zubair Ansari Welcome to the Atlassian community. That limit is not configurable. You will have to adjust your board filter to retrieve less than 5000 issues. 5000 issues is an unwieldy number of issues to work with. It is unlikely that a backlog of 5000 issues can be effectively managed. Do you feel you've been…

Hello @Kasper Ramstafer Can you show us a screen image that shows the field from which you are trying to get the user you want to add to Watchers? That would be the "Person Responsible" field, based on your smart values. Is that a single User Picker field or a multiple User Picker field? Are you working with a Team Managed…